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“Hotel Nothing Special But the Service Was Great” 4 of 5 stars
Review of The Westin San Diego Gaslamp Quarter

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The Westin San Diego Gaslamp Quarter
4.0 of 5 Hotel   |   910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego) (Downtown)   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #42 of 270 hotels in San Diego
Cleveland, OH
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
“Hotel Nothing Special But the Service Was Great”
4 of 5 stars Reviewed September 2, 2013

We were at the Westin Gaslamp for a conference and work shop I attend every year through my employment. Our group hasn't always selected good locations or properties, so each year is a wait and see experience.

Last year we stayed at a Westin in Denver. It was above average, so I was hoping for at least the same this year.

The Westin Gaslamp is well appointed and conveniently located to dining and shopping. The rooms are clean and comfortable, and the meeting space more than adequate.

What stood out was the service. Everyone was very attentive and proactive to assist. From the parking valets to the bellmaen to the front desk to the housekeeping staff. I will single out in particular Paul, a bellman, who gave me his card when he brought up our bags and asked us to call on him if we needed any assistance. In fact we did get helpful information from him several times during our stay.

I have noticed in recent years that the larger hotel chains - such as Westin, Hyatt, Klimpton, Omni, and Ritz Carlton - appear to be working hard at customer service. Apparently they realize that a clean and comfortable room is a baseline, a given, for any satisfactory experience, and customer service is what will make the difference between an average and outstanding stay. And, at times, prompt and effective customer service can overcome shortcomings.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, September 4, 2013
Dear Eagle 1949,

I couldn't agree more! Stellar customer service can make all the difference in the world. So needless to say, I was very happy to read that you found the staff, Paul in particular, to be attentive and proactive throughout your stay. We work very hard to ensure all our guests leave the hotel with a memorable experience - and the desire to return again soon!

Best,


Keri Robinson
General Manager
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613 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wanganui, Manawatu-Wanganui, New Zealand
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2013

Couldn't be better located for the Gaslamp Quarter. Very friendly and helpful staff, especially Tom who patiently answered all of my many questions. Spacious rooms with good facilities. Thouroughly recommended. If we ever come back to San Diego again we will definitely stay here. Only minor niggle was the charge for WiFi. 15 minutes free per day then you have to pay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bingley, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2013

Stayed here for 2 nights in August. The welcome from the door staff and the reception was good and the car was valet parked during our stay. The rooms were bright and airy, although they were probably renovated some years ago. Coffee facilities available in the room. 2 large beds easily accommodated a family of 3.
The bar area was pleasant with attentive staff. We did not use the dining facilities. WIFI was not free and was chargeable on a 24 hour basis.
The pool area was small with limited sun beds, but we only used this facility for an hour or so.
Great location for the shopping centre and close to lots of bars and restaurants, although they were quite pricey.
Overall great for a short city break.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 27, 2013 via mobile

This hotel is great. The staff is very professional and friendly.

It is located in the gaslamp district, within walking distance to shops and restaurants.

Our room was really nice and definitely worth the price. The in room dining menu has some really good items on it.

The concierge is definitely worth taking advantage off, as they will let you know about all the local deals.

We will definitely stay here again.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 25, 2013

I lived in San Diego for years and came back for a 2 day trip with my husband. This hotel is in a great location if you want to stay in the Gaslamp. But - the clientele "hanging around" the hotel is "iffy". The lobby is very busy with lots of folks hanging about. The parking is also a challenge - when asked where to park, the valet simply told us to circle around and look for a garage. It was $20 per night. The service was very good though - very high end and the hotel staff is the best you can get. If you want to stay in Gaslamp, this place will do just fine.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear Brandis K

Thank you for taking the time to post a review. We are incredibly proud of our attentive team whom as you noted are the best. Being in the heart of downtown San Diego gives us the unique opportunity of being in the center of it all. We look forward to your next 2 day trip so that we may host you again.

Until next time…

Keri Robinson
General Manager
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Helendale
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 24, 2013

The Westin is ideally located within easy walking distance of the mall, restaurants, nightclubs and other attractions in the Gaslamp Quarter. The rooms are what you would expect from a Westin. What you DON'T EXPECT is the outrageous parking fee. I know almost all of the downtown hotels charge parking, but $35 dollars per night is a little steep. Because of this, although the hotel was nice, I will never stay there again. There are other hotels in the area that charge less or stay by the harbor just a mile or so away and jump on the trolley.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear Joan G

I am so glad to hear you enjoyed our ideal location and the ease of being able to walk to so many different things. The Gaslamp Quarter has over 100 restaurants in addition to numerous shops and nightclubs - so it’s perfect for everyone’s tastes!

We do offer room packages that include complimentary breakfast, parking and more. Our overnight parking fee is competitive with other downtown hotels, and in some cases, lower than similar hotels. Perhaps you might find one of these packages preferable and would consider giving us an opportunity to welcome you back on your next trip. We’d love to see you again!

Kind regards,

Keri Robinson
General Manager
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New York City, New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for a conference in August. Good location next to a mall and you can walk to Gaslamp restaurants, San Diego Convention center (10-15 min). Rooms were very big and clean. Property was well kept. Had a bit of an issue with Check In....really long lines, took forever. Other than that the stay was really pleasant. Staff was friendly.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear JPBJMB

We do have a great location! And as you mentioned, not only within steps of the Gaslamp Quarter but also just a quick refreshing walk to the Convention Center, and Petco Park too! We think this is the best of both worlds. Whether here on business or pleasure, the ease of access to whatever is on the agenda is undeniable!

Kind regards,

Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin San Diego Gaslamp Quarter

Also Known As:
Westin Gaslamp Quarter, San Diego Hotel San Diego
Westin Gaslamp Quarter, San Diego Hotel
Address: 910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego)
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in San Diego
#26 Family Hotel in San Diego
#42 Top resorts Hotel in San Diego
#53 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Diego Gaslamp Quarter 4*
Official Description (provided by the hotel):
The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more   less 
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