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“Okay hotel. Very expensive parking” 3 of 5 stars
Review of The Westin San Diego Gaslamp Quarter

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The Westin San Diego Gaslamp Quarter
4.0 of 5 Hotel   |   910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego) (Downtown)   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #40 of 268 hotels in San Diego
New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Okay hotel. Very expensive parking”
3 of 5 stars Reviewed August 25, 2013

I lived in San Diego for years and came back for a 2 day trip with my husband. This hotel is in a great location if you want to stay in the Gaslamp. But - the clientele "hanging around" the hotel is "iffy". The lobby is very busy with lots of folks hanging about. The parking is also a challenge - when asked where to park, the valet simply told us to circle around and look for a garage. It was $20 per night. The service was very good though - very high end and the hotel staff is the best you can get. If you want to stay in Gaslamp, this place will do just fine.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear Brandis K

Thank you for taking the time to post a review. We are incredibly proud of our attentive team whom as you noted are the best. Being in the heart of downtown San Diego gives us the unique opportunity of being in the center of it all. We look forward to your next 2 day trip so that we may host you again.

Until next time…

Keri Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Helendale
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2013

The Westin is ideally located within easy walking distance of the mall, restaurants, nightclubs and other attractions in the Gaslamp Quarter. The rooms are what you would expect from a Westin. What you DON'T EXPECT is the outrageous parking fee. I know almost all of the downtown hotels charge parking, but $35 dollars per night is a little steep. Because of this, although the hotel was nice, I will never stay there again. There are other hotels in the area that charge less or stay by the harbor just a mile or so away and jump on the trolley.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear Joan G

I am so glad to hear you enjoyed our ideal location and the ease of being able to walk to so many different things. The Gaslamp Quarter has over 100 restaurants in addition to numerous shops and nightclubs - so it’s perfect for everyone’s tastes!

We do offer room packages that include complimentary breakfast, parking and more. Our overnight parking fee is competitive with other downtown hotels, and in some cases, lower than similar hotels. Perhaps you might find one of these packages preferable and would consider giving us an opportunity to welcome you back on your next trip. We’d love to see you again!

Kind regards,

Keri Robinson
General Manager
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New York City, New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for a conference in August. Good location next to a mall and you can walk to Gaslamp restaurants, San Diego Convention center (10-15 min). Rooms were very big and clean. Property was well kept. Had a bit of an issue with Check In....really long lines, took forever. Other than that the stay was really pleasant. Staff was friendly.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 26, 2013
Dear JPBJMB

We do have a great location! And as you mentioned, not only within steps of the Gaslamp Quarter but also just a quick refreshing walk to the Convention Center, and Petco Park too! We think this is the best of both worlds. Whether here on business or pleasure, the ease of access to whatever is on the agenda is undeniable!

Kind regards,

Keri Robinson
General Manager
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California
Top Contributor
91 reviews 91 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 24, 2013

Typical Westin experience and comfort...convenient location to walk the Gas Lamp Quarter. The Horton mall is right next door, if that excites you. Our room had an unfortunate view of the office building across the street, but I guess that's city living for you. There must be a fire station nearby, as I heard the EMS sirens all night.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayston, Vermont, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 22, 2013

This was a beautiful, clean hotel with always friendly service from the time you walked in until the time you left. it is attached to the Horton Plaza mall (gave you something to do in the evenings) and a few blocks walk to the convention center. The beds were heavenly, just as they described, and I was lucky to get a room on the top floor with a bay view. The pool was nice, always clean and always a chair available. Sunny pool in the afternoons helped after a long day of conferences. Yes, elevators were sometimes slow but that didn't ruin my stay. There is a Panera right across the courtyard from the hotel and the Gaslamp District was only a few short blocks away. I'd totally stay here again if I'm ever in the area.

Room Tip: Try to book a higher floor bay view room - nice views!
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 23, 2013
Dear Lisa S,

Wonderful to hear how you enjoyed your recent stay with us and took full advantage of all the hotel and our great location have to offer. Being attached to the Westfield Shopping & Entertainment mall is certainly a plus! Along with many specialty stores, the mall is anchored with a Nordstrom and Macy’s – in addition to movie theaters and even day spas! Then again, as you mentioned, it’s always nice to just be able to relax by our pool with a cool drink in hand.

If your travels ever bring you out to San Diego again, we’d love the opportunity to welcome you back!

Be well,

Keri Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 18, 2013

This was our first stay at this location. My wife surprised me with a little stay-cation for my birthday. Molly R from the Concierge service, Dulce and Amy B. from the front desk were excellent! My wife casually mentioned that it was my bday, and Dulce allowed us to check in a little early. We dropped off our stuff, and headed out to lunch. When we got back, there was a bottle of champagne with a handwritten note from Molly and the staff, wishing me a happy Bday and a nice stay. The next morning, Amy B stopped us near the front desk, and asked us if we enjoyed our stay. Nothing but kudos for this team. Customer service means the world to me in my profession, and to have these ladies do a little extra something for us, means we will now always stay here in downtown S.D. Thank you very much for making this mini vacay great!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 17, 2013

I got off to a rocky start during this stay, but the hotel staff went above and beyond to help me get my trip back on track. They were caring and considerate, and I want to thank the front desk staff immensely. Concierge services were great, and the hotel facilities were superb. Happy Hour at the bar was a great deal for food and drink! The only downside is the fee for parking. It maybe standard for the area, but it seem inordinate to me.

Room Tip: Ask for a room looking toward the bay - the sunsets are lovely, and I think its a little quieter.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, August 19, 2013
Dear PLMcDowell,

Great service. Superb facility. Delicious food and drink. Sure sounds like we hit the mark! We are committed to ensuring our guests have a memorable experience so I loved hearing how the team was able to turn around a rocky start. And it was especially nice to read that the front desk and concierge helped to ensure you had a wonderful stay. I’d have to agree, they are great! I will make sure they know how much you appreciated their efforts.

Thank you for posting a review on TripAdvisor and we hope the next time you are in San Diego we have the opportunity to welcome you back!

Kind regards,

Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin San Diego Gaslamp Quarter

Address: 910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego)
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Diego
#12 Luxury Hotel in San Diego
#29 Family Hotel in San Diego
#39 Romantic Hotel in San Diego
#53 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Diego Gaslamp Quarter 4*
Official Description (provided by the hotel):
The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more   less 
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Also Known As:
Westin Gaslamp Quarter, San Diego Hotel San Diego

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