I am currently staying in this hotel. The arrival was good, bell service very friendly and the front desk wasn't bad either. The clerk was sorry that the hotel was fully booked so we couldn't get a (paid) upgrade for the final 3 nights of our 5 night stay.
We made a booking through a friend who has a high position at one of the asian Sheraton hotels, so we could get the starfriend rate. It seems in this hotel, starfriend rate means: get bad service.
It started in the first morning when we noticed we did not get any shower gel in the bathroom.
We called housekeeping and they said they would bring it to us. One hour later everybody was finished showering but still no shower gel. We left the hotel at 12 noon to go out and removed the DND sign from the door.
In the evening at 11p.m. we noticed our room wasn't cleaned. When we called housekeeping the said that the DND sign was on, but we told them we already removed it at noon. They didn't bother to ask if we still needed the room to be cleaned. Also the showergel still wasn;t there.
We demanded new towels and shower gel asap, which eventually they brought.
The next day: I was feeling not so well and stayed in the room until 3pm, after which I went out to get some fresh air. On the way to the elevator I spoke to one of the housekeeping attendants if she could clean room 539 after the one she was cleaning, I apologized that it was so late but that I wasn't feeling well before. She made a note on the card and said it will be fine.
When I came back at 6pm to my big surprise the room STILL wasn't made. When I called housekeeping they said (AGAIN!!) that the DND sign was on. I told them that that was nonsense since I specifically told the attendant that I went out and if she could clean the specific room number. The frontdesk told me the housekeeping doesn't keep track of which room is already and is not yet cleaned. Obviously they only look in the morning and after that...well....I guess as a guest you just have to figure out yourself. After I got angry the fron office manager called me. I told her that I wasn't planning on paying the full amount for the first night since it hadn't been cleaned. She told me that we already got a discount rate (what has that got to do with cleaning the room or not?) but that she could only offer me a 25 dollar credit to spend during my stay, for the fact that today the room wasn't cleaned after I asked. And what about the first day it wasn't cleaned? No solution at all..the manager said that the room would be cleaned within 30 minutes. We waited for the attendand for 45 minutes and dint show up. Pissed as we were we went out and came back at 915pm to find out is was finally cleaned.
Today we went out early at 10 and removed the DND sign. We came back in the room at 2pm and what do you know? ofcourse the room WASN'T made yet. And guess what they told us when we called again: ofcourse they mentioned that the DND sign was on (BEFORE 10!!!)
The housekeeping just keeps using the DND sign as an excuse, the front office doesn't coem up with a solution and guess what: when I tried to find out if I could book a room online through my SPG(gold) account, there were still bigger rooms available.
Conclusion: stay away from this hotel! only the hotel exterior and lobby are nice and the bell staff is very correct and friendly. No heavenly bed that they are using even though they claim it to be.
Rooms should be renovated but still look very outdated, only soms LED lights next to the bed.
Front office and management don't come up with correct solutions if things are done incorrectly.Don't mind if you are a loyal gold SPG customer or not. Housekeeping seems very lazy and not eager to show some initiative.
This hotel isn't worth the starwood or westin badge and certainly would not rate it higher than 2 or 3 starts. Better stay at a different westin. I have never experienced any westin as bad as this one before and will never come here again if my stay will end like this.
Stay away from this hotel! I am curious if they will even take the tie and trouble to read my review.
- Official Description (provided by the hotel):
- The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more less
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- Also Known As:
- Westin Gaslamp Quarter, San Diego Hotel San Diego