I became engaged a short time ago and began looking at wedding venues in San Diego's Gaslamp area. The Westin Gaslamp immediately caught my eye. I emailed Mary who was quick to respond, go over options, and provide suggestions based on my party size, wants, and needs. I visited the Westin Gaslamp to take a tour of their wedding locations/ballrooms. I knew ahead of time that Mary wouldn't be at the location, and she had told me to see the concierge (she gave me her cell phone number for me to come by the day before or contact her if I needed anything when I was at the location, but i knew there was a wedding that day and didn't want to be an inconvenience). I was extremely impressed with the professionalism and courteousness of the staff. My mother and I arrived and went straight to the gentleman at the concierge, Tom, who was extremely accommodating and called security to show us around (the rooms were locked and they had full access) While we waited, the young woman up front comped our valet. It was refreshing to meet people who were helpful and seemed to actually care about our experience. Everyone we encountered not only knew who Mary was (you'd be surprised how many hotels we checked out where the staff knew very little, let alone who was the contact for events, even AFTER the contact told them that we were coming by!) but had nothing but wonderful things to say about her and also how great she was at her job. The two security gentleman, Matt and Jon, who showed my mom and I around were awesome! I wasn't expecting much given that weddings seemed very far off from their field of expertise, and they were just going to show us the location, but they were extremely knowledgeable and talked to us about the different rooms and gave us suggestions that other people had done before and really took their time to make sure we had seen all we wanted/needed to see. Believe it or not, it was one of the best experiences we had checking out a location! We were VERY impressed with the experience and everyone at the Westin Gaslamp. I'm not one to reach out with kudos, we really were blown away with Mary, the staff and the experience!