I have just returned from a 3-night stay at this hotel. There were aspects to admire and several issues that would put a return visit in great doubt. They offer an innovative, and, for me, exciting program called "Green Choice" whereby a guest can decline daily housekeeping. They reward the guest with a $5 food voucher (of course a 75 cent candy bar costs $2) or 500 Starwood points. I would make the choice with no reward, but the reward offer did come from them. I am a tidy and recycling guest in a single room who values privacy and just don't need daily room cleaning. Unfortunately it worked one night and was disregarded the second night despite a phone call to the desk to make sure that Housekeeping got the message. The apology when I called about the problem was just words...not even an offer to give the points.. and no attempt at an explanation. Second....join the 21st century: they charge a daily fee of $10 for WiFi and it's not even free in the lobby. My traveling companion chose not to stay at the Westin because the $36 a day parking fee just seems too high. My one meal was a disappointment. The hollandaise sauce was vinegary, not delicately lemon. However, the rooms are huge and clean and the beds are comfy.