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“Great team of people here” 5 of 5 stars
Review of The Westin San Diego Gaslamp Quarter

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The Westin San Diego Gaslamp Quarter
4.0 of 5 Hotel   |   910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego) (Downtown)   |  
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Breakfast for 2 Included
Ranked #40 of 270 Hotels in San Diego
Markham, On
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Great team of people here”
5 of 5 stars Reviewed May 13, 2013

We had just moved from the Del Coronado Hotel to spend our last few days in SD in the gas lamp quarter. This was such a great decision.

We loved the area, the hotel itself was really very nice and way more affordable than the Del, great location that was walking distance to more restaurants than I could eat at in two months, and they accommodated our request for an upgrade based on my wife's platinum status as a frequent visitor.

But more than all of that, the staff were friendly, professional, helpful, accommodating, and just good to deal with. Great job everybody, how you deliver makes me want to stay at your hotel the next time I go to San Diego.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 15, 2013
JimLMarkham_On

I’d have to agree, we do have a great team of people! While our location is definitely ideal, it is very rewarding to read about the impact our team had on your stay and the lasting impression you were left with.

Thank you for the high praise and for providing TripAdvisor with your feedback. We look forward to welcoming you back to The Westin Gaslamp Quarter, hopefully soon!

Be well,
Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Broomfield, Colorado
Top Contributor
112 reviews 112 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 13, 2013

EVERYTHING about the Westin Gaslamp was perfect. I took my wife to San Diego for her birthday, and the Westin Gaslamp made it a very special ocassion. Without request, they sent strawberries with caramel and chocolate to the room. We were surprised and very appreciative of this kind gesture. The room was nicely furnished and very quiet. We had a nice view of the city from the 12th floor. The location was so convenient to the many Gaslamp restaurants in the area. Unlike other Westins with the dual showerhead, this hotel had a marvelous rain shower with great temperature and pressure. The absolute best part of staying at th Westin Gaslamp was the friendliness of every employee. From the front desk to the concierge to the bell staff, everyone met us with a smile and cheerful greeting. The car valet staff, especially, was very helpful. Our car was brought to the door quickly, and they always asked if we needed directions to where we were going. On top of this, they offered complimentary bottled water whenever we picked up the car. Thanks to the Westin Gaslamp for making our stay so special!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 15, 2013
GeorgeW1111

Thank you for the delightful review - and a belated happy birthday to your wife!

It was great to read that we helped make your special celebration getaway a memorable one and we appreciate that you chose to spend it with us. I was also very pleased to know that you consider the hotel exceptional and the staff to be “the absolute best part of staying at the Westin”. Comments such as that just make my day!

We look forward to welcoming you back on your next trip to San Diego.

Be well,
Keri Robinson
General Manager
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Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

The property is recently renovated, beautifully done. Lobby and public spaces are elegant and comfortable. The bar was quiet enough to have a business conversation.

Guest rooms are beautifully done, baths especially. Soft colors and expensive materials produce a lush and restful effect. I had a crushed and stressful trip, and the quietly excellent accommodations went a long way to relieve it.

We had only appetizers at the bar, which were very good. Prices are consistent with a four star property in a major city, including parking.

The whole staff should be especially recognized for top notch service. Everyone I interacted with was genuinely friendly and outgoing, as if they liked their jobs, and by extension, me. Their consistency shows strong leadership in management and excellent training behind the scenes.

Other reviewers note the property's excellent location and amenities. It is convenient for numerous activities, attractions and events. There is a bit of construction going on at Horton Plaza next door, but this is temporary and effects minimal.

I had a very pleasant stay and will return. I am giving five stars since the property and amenities met expectations, but the staff exceeded my expectations thoroughly.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 13, 2013
Specmonkey

I was delighted to read your description of the hotel as being excellent and our staff “the tops”. A rating of 5 stars all around is certainly very rewarding!

It is also nice to know you enjoyed the beautiful modern design throughout the hotel and found the staff and environment helpful in reducing the stress from your travels.

Thank you for your feedback - and the many accolades! We look forward to welcoming you back the next time you are in San Diego.

Be well,
Keri Robinson
General Manager
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed May 11, 2013

Lobby is beautiful. Loved the bar! The staff was very friendly and helpful. We got there just when the dining area was closing, but the host took our order and served it at the bar. The panini was absolutely delicious.
We wanted to visit Mission Beach and LaJolla. The concierge suggested taking the bus verses taking a cab. We are so glad we followed her advise. Not only did it save us money, but gave us the opportunity to meet the locals. We met a gentlemen who told us all about LaJolla and made some great recommendations on what to see. Thanks to his recommendation, we had a cocktail on the terrace of the Valencia Hotel. Wonderful view! We would have missed out on a great adventure if it wasn't for the concierge's recommendations. (Wish I remembered her name.)

This was also a good location. Only a couple blocks from the Gas Lamp District. (And close to public transportation.)

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 13, 2013
Dottie219

Thank you for taking the time to post a review on TripAdvisor regarding your recent stay with us.

I am very happy that you enjoyed yourselves and to know that our staff helped make your experience memorable. Our concierge team is truly outstanding and extremely seasoned when it comes to helping our guests make the most of their time here in San Diego. I was also very pleased to learn that our Pinzimini staff ensured you didn’t go to sleep hungry!

Kind regards
Keri Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Illinois
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 10, 2013

The hotel adjoins an outmall mall in the heart of San Diego. The views from the room are fantastic. The staff is helpful and polite. The exercise facilities are adequate. The only downside is you'll get clipped for parking downtown, but expect that in hotels in big cities.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 13, 2013
rudyboomer

It’s very nice to know that you enjoyed your room and the fantastic view.

Having the Horton Plaza Mall located just steps from the hotel is not only very convenient for our guests but also a great way to spend an afternoon whether shopping or just strolling the outdoor spaces. And all while enjoying the beautiful San Diego weather!

Thank you for sharing your feedback on TripAdvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013

Centrally located to great restaurants (so many of these), Metro lines, Trolleys, buses...and walking distances to convention center and marina, shops, and parks (small) but close to Balboa Park (a must visit attraction). Great value overall, but the room needs some upgrades (carpets and cabinets and TV/remote). Comfortable bed and clean bathroom and great view (if you have an upgraded room - SPG member). Valet parking can be a bit pricey ($40 per night) but drop off and pick up are swift. Give tips at the end of your staying (as I was told). Recommended restaurants: The Oceanaire Seafood (Oysters and Champagne), Chocolat Cremerie (Crepes), Mint Downtown Thai (great dinner deal)...Happy Travel !!!

Room Tip: SPG member to ask for upgrade...Harbor / coronado bridge view is spectacular.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 10, 2013
iHearTravel74

I am glad to know you found our location to be a great spot! Starwood Preferred Guest (SPG) members enjoy a multitude of benefits and it is one of the most innovative loyalty programs in the hospitality industry so I am happy to know you are member. On your next trip I hope you have the opportunity to experience our restaurant, Pinzimini, where you can also earn additional SPG points while enjoying a delicious meal!

Thank you for your review on TripAdvisor and we look forward to welcoming you back to The Westin Gaslamp Quarter in San Diego.

Be well,
Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windermere, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

This was a superb hotel with a fantastic location! Walk out the front door and to the right about 50 yards is the esclator to the mall shops, across the street is Panera and to the left down one long block is a terrific grocery store. If you don't go up the esclator and walk thru the path at the end left or right are a variety of restaurants. We walked a couple blocks to the right to eat at a delicious Indian restaurant. Best location hotel I have ever stayed at with friendly staff and comfortable rooms.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, May 10, 2013
Tisner

What a terrific review and portrayal of our location! To be described as a superb hotel and the best location you have ever stayed at with a friendly staff and comfortable rooms is very rewarding. I am glad to know you enjoyed your stay and we hope to welcome you back in the near future.

Kind regards
Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin San Diego Gaslamp Quarter

Address: 910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego)
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Diego
#14 Luxury Hotel in San Diego
#29 Family Hotel in San Diego
#38 Romantic Hotel in San Diego
#52 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Diego Gaslamp Quarter 4*
Official Description (provided by the hotel):
The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more   less 
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Also Known As:
Westin Gaslamp Quarter, San Diego Hotel San Diego

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