It was a mix of passion and non-passion. Front desk personnel lacked heart. Focus seemed to be on one-another each time I approached. In addition I had a very special promotion and had to inform them of all it offered, even though once I mentioned they seemed to find it quickly on their screen, including at check-out. The staff in the lounge area and the restaurant were exceptional. Both helpful and passionate. The hotel appeared to have gone through an upgrade but still looked a bit tired in the room and hallway areas. The lobby area had a trendy appearance. I just did not get that wow feeling from my stay. With so many choices in the area probably will pick elsewhere on our next trip.