My boyfriend and I stayed here for two nights as part of a wedding block reservation. While the grounds are beautiful and the Inn was conveniently located for the wedding events, we were disappointed enough with several small things that we would not recommend the Inn to friends.
First, as another reviewer mentioned, the air conditioning in the room is very loud (especially when you are in the sink area outside the bathroom).
Second, the iron in our room was so crusted with hard water deposits and gunk that it left residue on a shirt. We had to call the front desk twice and stop by once over the course of a day to get a new one (and it still had deposits, though not as bad).
Third, the sound insulation between rooms (especially those with doors that allow for adjoining rooms) is poor. We were in a room next to a family with young children, and the sound traveled right through the (closed) adjoining doors. Crying babies are a part of life, but hopefully not part of your hotel stay.
Fourth, the room was not made up when we returned at 3pm to get ready for the wedding after a day of sightseeing. The housekeeper stopped by shortly afterward, but we had to tell her to come back since we were busy showering and changing.
Fifth, we heard from other wedding guests that one of the other buildings at the Inn was completely without water for most of a day. We were lucky to have avoided that, but now I can guess that's why maintenance men were dealing with a walkway near the family pool that was flooded with stinky overflow water. Yuck.
Sixth, the bridal party had arranged for golf cart service to shuttle the guests between the Inn and the wedding site (at a private home half a mile down the residential road leading to the Inn). When we asked both the valet and the front desk about the service, however, they didn't know anything about it, and we ended up driving to the wedding (we had to arrive a bit early to the wedding to help, but I was surprised that no one had even heard of these arrangements). I'm not sure if this was a miscommunication by the hotel or the bridal party, but it was certainly a frustration.
Finally, I think it is ridiculous that the hotel charges $10 a day for self-parking in an open lot. This is an Inn in a residential area 30 minutes from downtown San Diego where all guests are likely to have a car. Charge for valet, sure, but charging for VERY tiny self-parking spots is a ripoff (and was not mentioned to me when I made a reservation, unlike the $20/day resort fee, which was mentioned repeatedly). I doubt that they charge people who merely come as guests at the restaurants or for events at the Inn, so they certainly shouldn't charge hotel guests.
Again, all of these would count as small disappointments and these things may not have bothered me at a downscale hotel, but when you are paying as much as the RB Inn charges (even at the discounted block rate) I expect more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 20, 2010
Good afternoon, I would like to apologize for your recent experience at our resort. I understand little things do add up and I'm very sorry this impacted your stay. Be assured those items you noted are being addressed with the appropriate Department Managers.
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We are a Preferred resort, luxury resort and receive high scores from AAA on a continual basis and I'm sorry this was not evident during your visit.
I ask that you contact me directly at firstname.lastname@example.org so I can address your comments and restore your faith in us in us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.