My wife and I came and stayed here for business meetings (not held onsite). The property seems charming enough, some might consider the 50's/60's California Ranch style "dated" but I consider it classic, but truthfully we didn't have time to explore beyond our room, main lobby, and veranda (restaurant & bar space), and we didn't play golf, use the spa or enjoy any of the property's amenities, including what appears to be a nice kid's program.
So why are we disappointed? By the weak service of waitstaff and lack of service by front desk/security/valet staff handling (or lack thereof) of our complaints over two nights. Our first night was marred by a car alarm that went off ALL NIGHT LONG, a beep-beep-beep that cycled on for a couple minutes, off for maybe 10-30 minutes, then on again. First call to front desk was they'd send security. My second call was answered by someone who had just come on and didn't know anything about it but would send security. I slept through the alarms until the one that woke me at 5:30 am but my wife had not slept. So I walked to the front desk and the gal there said she didn't know anything about it but then jumped on the radio to someone saying "what do you know about that black Honda Civic in Valet with the alarm that's been going off?" Nice.
Second night, and unbelievably, another car alarm was going off into the night, this one being one of those with six different alarm sounds. Thank God it ended sometime after midnight, maybe that's when the offender who had self-parked his pickup truck in the valet lot and left, returned. First call, they'll send security. Second call was met with hostility, "there's nothing we can do, valet doesn't have a key, we've looked in the bar and asked everyone if it's their truck. Sorry, let's just hope the owner comes back." Third was an in-person visit to the front desk who says I'm the only one complaining about it. He radios the valet who says sorry, he didn't find keys or the owner and he's off in 5 minutes so he can't help" but they'll send security, give them a little more time, and they'll call me and tell me what they're going to do. No call...
...no apologies, no offer to move us to another room, or comp us, or offer SOMETHING.
We (including coworkers) had cocktails on the veranda 3 times and 3 times waitstaff was inattentive, one time disappearing with my wife's credit card and had to be located after we waited 30 minutes.for her return.
We stayed at a corporate-discounted room rate. I guess that's why we ended up in the "Terraces", the rooms that are outward-facing, towards the parking lots, on the perimeter of the resort (and why we were not offered a relocation?). Nice rooms, well-appointed, with attractive casework for dresser, desk and 42" plasma with digital LodgeNet, and another nice piece which set the king bed at a 45-degree angle, and with integrated night lighting. If the rest of the resort has this level of appointment then you'll be fine. But rooms 801-831, with their single-pane windows, should be avoided, due to poor proximity to parking areas.
Don't accept "Terraces" rooms (rooms 801-831)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.