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“Clean, comfortable, and convenient!” 5 of 5 stars
Review of Residence Inn San Diego Downtown/Gaslamp Quarter

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Residence Inn San Diego Downtown/Gaslamp Quarter
3.0 of 5 Hotel   |   356 6th Avenue, San Diego, CA 92101 (Downtown)   |  
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Ranked #23 of 271 Hotels in San Diego
Laurel, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Clean, comfortable, and convenient!”
5 of 5 stars Reviewed August 11, 2012

The hotel staff was very friendly and helpful at this hotel. The location was great, being so close to restaurants and the Petco ballpark. The room was spacious and very clean and comfortable. Also a very short drive from the San Diego airport. The complimentary breakfast worked great too. I would totally stay here again and recommend this hotel to friends.

Room Tip: The 10th floor room we had gave a nice view of downtown.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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630 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 6, 2012 via mobile

For quite an expensive hotel, the breakfast was disorganised, chaotic and extremely disappointing- long queues, nowhere to sit, plastic plates - totally not in keeping with the rest of the hotel. Apart from this, the staff are good, hotel is clean and in a good location. Parking is very expensive and the pool is a giant puddle full of children - not quite what we had anticipated. Staff very helpful

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
110 reviews 110 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 5, 2012

Many pros: staff, cleanliness, quiet, security, Internet/TV, breakfast/snacks, accurate thermostats

Undecideds/neutrals: location, inconsistent room amenities, curious room features

Cons: none

Our party of four voted unanimously that service is the outstanding feature of Marriott Residence Inn - Gaslamp Quarter. Everyone - curbside valet parkers/bellhops, front desk personnel, food servers, bartenders, and those who maintained our suites - was both friendly and genuinely interested in making our visit a good one. Any question about the hotel or San Diego became their immediate priority, and they provided useful answers. This was particularly true of the front desk, where staff greeted us by name almost every time we passed. When we needed a car for a day, the front desk arranged for it conveniently and at a good price. When we asked about walking directly to the blue trolley line without transferring from the orange, one of them offered to walk with us!

Every area of the hotel was perfectly clean.

We had no hallway or street noise in either suite, both of which were on the back of the 6th floor, overlooking the pool and workout areas (open on the far end above a street level patio bar with live music). We heard nothing.

The four elevators and the pool area required guests to insert their key cards, security features we liked. (We noted, incidentally, that no one had to wait for an elevator at any time during our five-night stay.)

We had superb TV reception in both suites. Internet connectivity was excellent upstairs and at the computers in the lobby. We liked having a wall-mounted TV we could pull forward and swivel to various angles. Oddly, no angle worked for the couch that sat beside the TV against the same wall.

Food quality for breakfast and afternoon snacks matched or exceeded what we have had at other hotels, and the service area was comfortable. While varied afternoon snacks made each one a surprise, breakfasts were almost the same every day. Be aware that afternoon hospitality occurs only on Mondays, Tuesdays, and Wednesdays and that this benefit includes no "adult" beverages. Many guests took their snacks downstairs to the bar.

San Diego was very warm in the afternoon and almost chilly at night. Our accurate digital thermostats kept our desired temperature perfectly.

We are neutral or undecided about other aspects of the hotel. With seeing San Diego as our goal, we have not decided whether Marriot Residence Inn - Gaslamp was the best place to be. For example, beyond guidebooks we could have seen at home, we had no hint at the hotel that San Diego is on the water. It is close to the convention center and Petco Park, both of which are beautiful and just short walks away. Neither was our destination. The lower end of the 5th Avenue restaurant/entertainment area is behind the hotel. Otherwise, there was a sense of being on the far end of things. Before realizing how helpful the staff could be and before learning our way around the trolley system, we walked more than necessary and spent too much on San Diego's overly expensive taxis. The orange line trolley is just down around the corner; the blue line is a pleasant four or five blocks through Petco Park - when there is no ballgame. A game means additional walking. "Lower" and "down" are important words in this context because walking in other directions involves climbing. Because of our “lower” Gaslamp location, our sightseeing involved figuring out how to get from the hotel to most places we wanted to see.

As requested, the hotel provided a higher floor (6th of 13) and early arrival, so we did not complain. After renting two suites for five nights, however ($$$), I was disappointed to hear from other guests that some on higher floors could see the harbor.

More importantly and very fortunately for me, my wife and I had #616 rather than our other place, #617, because the others in our party had no bathtub (same price; same expectation; no warning). That situation would have been a deal-breaker for my wife and a problem for me.

I did not care that the bathroom had a sliding glass door or that the "bathroom" sink was in the bedroom. My fellow travelers thought those were very curious features.

Having a "full kitchen" factored into our choosing this hotel. Accustomed to renting condos, we were surprised to find no oven other than the microwave. (There was a large grill on the pool deck.) Otherwise, the kitchen was very adequate.

Cons: Although we have no true cons about this hotel, my wife hesitates about the inconsistency of not having a bathtub in our second suite. Both of us regretted not being able to open a window, simply because the outside air was so pleasant. My con is that I reserved and paid in advance for this through something called Marriott Vacations, airfare included. Although I had no complaints about the price, I experienced unneeded frustration when I called Marriott Vacations. I still do not know exactly what it is, but it seems to be another company outside the Marriott brand. My review of Marriott Vacations would be lower than my review of the hotel. I had the additional mystery of being alerted by American Express that my card was being charged outside my presence, by Marriott when I had no charges! Front desk knew nothing, although my American Express man in India seemed to understand the entire thing when I called the recommended number. All of which makes me less likely to buy another vacation package.

Room Tip: Higher floors seem to have views. If you need a bathtub, ask. If you require and oven, skip it. T...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bainbridge Island, Washington
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 1, 2012

First the good: great central location; clean; pleasant areas.

The bad: 1 bedroom suite awkward for family stays where 1 member has an early schedule. The pull-out couch nearly butted up against the doors to the master making exit in the mornings difficult without waking the kids; same with bathroom in the common area rather than in the master.. The fitness room is small with 3-4 cardio machines and only limited barbells for resistance--no machines.

The worst: The hotel's billing policy is outrageous. I stayed for a week and they billed my card in advance for the full 7 days. That reduced my available balance by $2,200. I can understand that, however, since they needed to be assured of payment. BUT, THEY THEN REDUCED MY AVAILABLE BALANCE BY $1,000 ADDITIONAL FOR EACH 3 DAYS OF MY STAY!!! SO AT THE END OF 6 DAYS THEY HAD TAKEN $4,200 OFF MY CARD!!! That put a severe crimp in my available balance for dining and nightlife. I have never heard of a hotel pre-charging TWICE the total stay amount to the card. Now they call it a pre-authorization, but the effect was to reduce my available balance. I argued with the front staff through out the stay but they just said that the way it was (thus my Poor rating for Service). So beware, if you stay here you will need a credit card balance of DOUBLE the hotel charge by the end of your stay or your card will be over-drawn. That policy may make me stay away from any Marriott properties in the future.

Room Tip: Make sure that layout and storage of 1 bedroom suite meets your needs. May be different configurati...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 1, 2012

Nice hotel downtown in the Gaslamp Quarter.
The suite was big and the kitchen fully equipped.

The only thing that didn't live up to expectations was the breakfast room. Much too small area so you had to line up for food and then for seating. And breakfast was served on paper/plastic plates, forks and knives etc. Not something you'd expect from a hotel like this.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 28, 2012

I chose Residence Inn because I needed to do business in the convention district for 9 days. My expectations were too high. The room offered so little storage space I had to live out of my suitcase. Staff were friendly and eager to help, but we still had trouble working out numerous errors in our bill. The kitchen was reasonably well appointed, but there was no place to dine, or sit and read, or even watch TV from the bed without craning one's neck 90 degrees. Overall, a very expensive disappointment. My expectations about Residence Inn will be much lower in the future - so much so that I'll look hard for better alternatives.

Room Tip: Choose another hotel
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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 27, 2012

The room we had is great for familes; a separate double en suite and then a fold down bed in a living/kitchen area (sounds odd but very spacious and practical). Ideal for a family as you could easily eat in it that was easier with little ones (which with the benefit of hindsight we should have done!).

Gas Lamp Quarter is well placed for checking out the sights and sounds of this quirky city. Hotel was friendly and clean and good VFM. Can't comment on the inclusive breakfast as we were up and off too early next morning.

Room Tip: Definitely ask for one of these suites
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Downtown/Gaslamp Quarter

Address: 356 6th Avenue, San Diego, CA 92101
Location: United States > California > San Diego > Downtown , East Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#10 Business Hotel in San Diego
#14 Romantic Hotel in San Diego
#35 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Downtown/Gaslamp Quarter 3*
Number of rooms: 240
Official Description (provided by the hotel):
Embodies the urban and eclectic styles of the modern-day Gaslamp Quarter. Guests enjoy the residential feel and strong sense of space in a comfortable and progressive setting. Start your day with complimentary hot breakfast, stay connected with complimentary high-speed-internet-access and step out into the vibrancy of downtown. Conveniently located just 2 blocks from the Convention Center and PETCO Park. Relax by the lobby fireplace and rooftop pool, rejuvenate in the fitness center and full-service lounge. ... more   less 
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Also Known As:
Residence Inn San Diego Downtown/Gaslamp Quarter Hotel San Diego

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