My husband and I stayed here when we went to San Diego for a wedding, and we had a generally good stay. The room was clean and nicely designed, and the service was friendly. I loved that it was a pet-friendly hotel (even though we didn't have a pet), and the food at the hotel restaurant was generally good. The fitness center is smaller and a little sadder than the photos make it seem online, but it was totally fine for our needs. There is a business center where you can use their printer and computers free of charge, and there is free wifi in the rooms. In general, I would recommend this hotel and would consider staying here again. We had several negative experiences, most related to the service:
First, I had reserved several nights for the wedding weekend, and then I realized I needed an additional night at the front-end of the trip. I called to make the reservation and was told I would have to pay a different rate than the rest of the reservation. I said that was fine (after all, I was making the reservation so much later than the first reservation). They very kindly told me they'd be able to keep me in the same room the whole time. When I checked in, the guy at the front desk assured me I'd be in the same room the whole time, and I didn't have to do anything more. Great. Then, after I spent my first night, around 11am, when I had my "do not disturb" sign out, a guy knocked on my door and asked if I was checking out! No, I told him, I had another reservation and was told I didn't have to do anything about it. The guy said that actually I had to go down to the front desk and check in and out and get new keys. Okay, not the end of the world, but really annoying to be told at first that I didn't have to do anything, and then to be interrupted when I had my "do not disturb" sign out and told that actually I *did* have to do something.
Second, the bedside clock in our room was not set to the correct time. We tried for a while to set it correctly, but we couldn't figure out how to do it, even after looking for the instruction manual online. I called the front desk and they said they would send someone up "right away." This was around 11pm at night, and both my husband and I wanted to get to sleep, but it took about 20 minutes for someone to arrive. Then, the guy they sent couldn't figure out how to set the time, either! It's one thing to outfit the rooms with such horrible clocks (not the end of the world), but they should at least have someone on the staff who knows how to set them. When the guy left, he didn't even offer to find out and come back--he just sort of shrugged and said sorry and left!
Third, I knew I had a package coming addressed to me care of the hotel. I alerted the front desk that the package would be arriving from UPS, and they said they'd be sure to get it to me. On the day I knew I was supposed to have received the package, I called the front desk and asked if it had arrived. The woman I spoke to located it. I said I'd be down to get it, and she said not to bother coming down, that she would send someone up right away with the package. Great, right? I waited 20 minutes, but I couldn't wait any longer--we had to leave for the rehearsal dinner. So I went down to the front desk, and I asked about my package. It was sitting at the end of the front desk, where anyone could have picked it up and walked off with it! It had never been given to anyone to bring to me! And I didn't even ASK for it to be brought to me! And the woman at the front desk didn't even apologize.
Fourth, the valet parking is atrociously highly priced ($39/night). I used it the first night and then I parked my car myself in nearby lots. I recommend this approach. Also, note that the cost of the valet parking is $39, not $38, which is what the hotel says on its website and even what the people on the "reservations" line say it is. I know it's only a dollar's difference, but the people making reservations and the hotel's website should provide accurate information about the cost of their services.
Fifth, for the day that I used the valet parking, I was given a stub and told to text the number on my stub when I wanted my car, and it would be ready for me when I got down to the lobby. This system did not work, and my car was not waiting for me. The valet on duty said they didn't receive my text.
Sixth, the room has a self-controlled thermostat, which is nice, but every time the AC kicks in, it makes a loud click (or at least it did in our room). It woke up both my husband and me all night long on our first night. Then my husband figured out how to set the fan to run continuously all night, which isn't particularly "green" and which we didn't need in terms of temperature, but it was a way to avoid the constant clicking.
Seventh, and this is probably more a matter of preference than anything else, their pillows are REALLY thick, like three times the thickness of a normal pillow, which I find uncomfortable, but which some people might like.
I guess this is a lot of negatives, but overall, as I said, the experience was a generally good one, and I wouldn't avoid this hotel in the future, although I think they can work on their service in particular.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.