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“Good but lacks Del Mar charm” 3 of 5 stars
Review of DoubleTree by Hilton San Diego - Del Mar

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DoubleTree by Hilton San Diego - Del Mar
3.0 of 5 Hotel   |   11915 El Camino Real, San Diego, CA 92130-2539   |  
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Ranked #70 of 270 hotels in San Diego
Boston, Massachusetts
Top Contributor
72 reviews 72 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
79 helpful votes 79 helpful votes
“Good but lacks Del Mar charm”
3 of 5 stars Reviewed November 4, 2013

The hotel is off to the side of the Del Mar town, and in a office/mall complex. We only stayed here one night, and the stay was fine and efficient. If you are in Del Mar for business, or only need a place to "sleep", then this is a good choice. However, if you are interested in exploring the area, and soaking in some of the local charm, there are better choices. The hotel is exactly what you would expect from a Doubletree located anywhere else in the USA, nothing more and nothing less. A bit sterile. The cookies at check in are always a nice touch, but the broken coffee maker was annoying.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelMarDoubleTree, General Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this review, November 14, 2013
Dear JNelson,

We appreciate your business. Although the DoubleTree Del Mar is located in a business park, we are located less than a mile from the Torrey Pines beach and Del Mar beaches. The good news is that we offer a complimentary shuttle within a 6 mile radius of the our hotel and our parking and WiFi are free! This is a great value compared to the two properties directly located in the town of Del Mar.

I hope to see you again when your travels bring you to Del Mar.

At Your Service,

Ian Heffron
General Manager
DoubleTree San Diego Del Mar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Peoria, United States
1 review
4 of 5 stars Reviewed November 4, 2013

Overall the hotel is exquisite. Upon arrival there were a couple of minor issues with the bathroom which are a big turn off for me.. beard trimmings in the sink, no bath floor matt, otherwise ok. Also I paid for room with view of pool but received room overlooking the dining room instead. I COULD see a sliver of a corner of the pool so I didnt press it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

I stayed at the Doubletree on El Camino Real in San Diego for one night on a business trip and it was very nice. I had a room overlooking the pool area. The Wi-Fi was included in the room price and I had no problem signing up. The room was nicely appointed and very clean and comfortable.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, United States
1 review
3 of 5 stars Reviewed October 31, 2013

Like and used the early check in option. Reservation, and desk staff were helpful. The coffee pot in the room was hidden in a pull out drawer and I was not told it was there. I went downstairs to the breakfast to see if I could get a cup of coffee and a cold box of cereal to go, as I had to be at an early meeting and the breakfast was not open for another 15 minutes, I was told I could not have coffee and if I wanted a box(s) of cereal to eat on the way, I had to pay for it. I ended up having to go the entire day without eating as I was unable to get away during the day to get something to eat. The woman at the eating area who refused my request based on 15 minutes, was very rude and condescending. I rated the value as poor as I was unable to take advantage of the free breakfast that was offered as part of my reservation. I rated the service as average because although the desk service was good, the overwhelming rudeness of the woman in the eating area and the fact I had to go without eating for an entire day because of her was pathetic.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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DelMarDoubleTree, General Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this review, November 1, 2013
Dear Denise,

I am very sorry for your experience. I actually shared your review during our daily pre-shift meeting today as an example of how associate empowerment should work. There is no excuse; coffee should be available and cereal to go is so easy for our team to execute. I apologize for the rudeness you experienced as well.

Thank you for your business and I can assure you that we learn from your valuable feedback.

At Your Service,

Ian Heffron
General Manager
DoubleTree San Diego Del Mar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 31, 2013

Stayed here for a Friday and Saturday wedding event recently, and was very surprised and pleased. Had never stayed in Doubletree before. The rooms were stylish and clean, with very comfortable beds. They have the fluffiest most luxurious towels! Was not bothered by any noise, as the rooms seem to be well-insulated. REALLY GOOD BLACKOUT CURTAINS!

The most OUTSTANDING feature of the hotel was the uniformly friendly, kind, helpful and intelligent staff! It started with the front desk, and was evident everywhere, right down to the restaurant servers and housekeeping. This alone will make me seek out Doubletree next time I have a need.

I had the hot buffet for breakfast both days, and it was very good. The staff was excellent with my grandchildren.

I loved the free parking (hotel is in a business park) and free wifi, which is why I chose this hotel over the Marriott across the street, where some other family members chose to stay. Overall, it seems that my experiece at Doubletree trumped the Marriott in quite a few ways.

The room rate was also good. I will definitely return to this hotel when I'm in the area!

Room Tip: My room was near the elevators, yet I heard no noise.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culemborg
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 30, 2013

First of all I think this hotel has a perfect location if you want to visit both San Diego and the smaller beach towns Del Mar and Solana Beach. Check-in was efficient and very friendly. My room was a good size on a higher floor with a nice view of the pool and palm trees.

The room itself was very clean with a comfy king bed and had a nice sofa and updated decor with new paint. I stayed 2 nights very comfortably and enjoyed their breakfast buffet just one morning which was fresh and tasty. If I go to Del Mar again I would probably book this hotel if I can get a good price like this time.

Room Tip: Room on higher floor around the pool is nice because you get a good view
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Excellent stay as always. Would highly recommend. Rooms are clean. Staff is extremely helpful. This has become the place that I always reserve when I'm in the San Diego area. The hotel is conveniently located near the freeways but you don't hear any of the noise from the freeway. Overall can't say enough good things about this hotel.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton San Diego - Del Mar

Also Known As:
Doubletree Del Mar
Doubletree San Diego
San Diego Doubletree
Address: 11915 El Camino Real, San Diego, CA 92130-2539
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#70 Top resorts Hotel in San Diego
#81 Family Hotel in San Diego
#94 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton San Diego - Del Mar 3*
Official Description (provided by the hotel):
Five story Hotel, modern decor and popular guest room amenities; located in the north coastal area, two blocks east of I-5. ... more   less 
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