BEDBUGS. Need I say more? No, not really. But I will: Just like you, Weary of this place thanks to the numerous reviews posted along the net, how absolutely filthy this “business” is. It wasn’t my first choice, believe you me, but with finances real tight, being it towards the end of the month, I had a choice between this or the homeless shelter. I should have gone with the homeless shelter, where it’s not as dirty.
When my partner and I first set foot in our room, I immediately began to disinfect with the Clorox Bleach Wipes I had brought. However, they were no match for the filth and grime that has been built up for years and years. The smell of the hotel is reminiscent of sweaty gym socks stuffed with week old off-brand macaroni and cheese, and condensed cigarette smoke, and at nighttime it reeks of burning forest of pine-trees if you know what I mean. The size of the room was a bit smaller than average for a hotel/motel room, with a walk-in closet and a a very small bathroom thing that was missing a toilet, so it was just a sink and some giant creepy pipes. There was a sign posted on the door right outside of our door that read: “NO DOGS ALLOWED.” Yet, at 4:30 prompt, when the worker here clocked-out for the day and headed home, the place sounded something like The Humane Society on a hot day. Dogs barking at each other, nonstop without a second to breathe, from separate rooms down the hall. Had I known this, I would have never checked in, let alone paid the weekly rate in advance, and now it was too late. Welcome to Hell. I was abruptly made aware of their “no refund policy” on the 5th day when I approached the front counter with bedbug bites all over my arms, hands, legs, etc, and with a Ziploc baggy with a couple of Live bedugs still kicking and fighting.
Amanda, a “manager,” said that she didn’t care to see the bugs however, and said that tho she believes me, turned immediately defensive saying exclaiming that “there has never been an issue with bedbugs. In THIS building.” Oh ok then! Lol. When I asked her, “so what do you plan to do about this?” She explained that since it was “Saturday, so Monday the earliest, they would come out and spray your room down.” And at that point my girlfriend and I would have to pull all of our belongings away from the walls so they could spray pesticides all over the floors and walls, and we would have to evacuate our room for 4-5 HOURS, but hey, it’ll take that time and more to Wash and Dry every article of clothing we own. (I had a problem with bedbugs about years ago in an Apartment back in Detroit; They destroyed my life. I had to throw away all of my furniture, mattresses, paid hundreds and hundreds of dollars for an exterminator that didn’t even work, etc) so THIS IS A BIG DEAL.
After I had made her aware of all of this, including the fact that I couldn’t even get my girlfriend to fall asleep in that bed last night until 4:30 AM, and again asked what would they do to fix the issue and even mentioned giving us a a free night or 2 or a refund, I dunno, SOMETHING, ANYTHING, she said the best they could do is, “refund you your money that you gave us for the 2 days that you paid for that you haven’t used yet. And even that I’m going out of the way to do because you signed a paper saying you acknowledge our No Refund Policy.) I said back, “well sometimes refunds need to be given and rules need to be bent, especially in cases like THIS. I could go to a McDonalds and if they mess up my Cheeseburger and if I complain, they will sincerely apologize upfront and proceed to remake my order and a coupon for my next meal is on them.” That’s “good customer service” because it says “we care about the customer.” I walked away from the counter in shock, appalled at their customer service, their attitude (there were a few other things throughout my stay where they once again, had nothing but terrible attitudes) and the worst part was is that I walked away feeling LIKE I DID SOMETHING WRONG..?!? She had ended our “conversation” with a stern, take it-or-leave-it recap of my 2 CHOICES: Take the 50 bucks I had given them for the next 2 days and leave, or go back to the exact same room and wait until the exterminators come on Monday. The last thing she said was the ol’, “ya know, As a business, we can’t just GIVE Away free stuff, or we wouldn’t we wouldn’t be a business.” (NOTE: This place is NOT a small business by any means; It is several BUILDINGS, with plenty of occupants, and it’s not like it’s some kind of startup business, because it’s been around since the early 1900’s!)
So this tidbit of advice is for the “managers” of this “business”: Congrats, you saved “the company” 50 dollars. But the Long run you are going to lose Hundreds, Thousands, perhaps Tens of Thousands of Dollars over time, from potential “customers” who come across on The Internet, REVIEWS LIKE THIS, and they say, “Well, We’re Definitely NOT GOING THERE!!! Whew!” (for even more information, please see MY PICTURES for an honest LOOK at “THE BUSINESS.”) Thank you for reading. PS- If you are on a tight budget and need somewhere to stay here in San Diego, may I suggest looking into a Hostel. There are many in and around the downtown area. I recommend Lucky D’s for a really unique/fun time for young adults, OR also in Downtown, Hosteling International for fellow backpackers looking a good, clean place to crash. All of which have rooms for/about $25.