This was my second and last time staying at the Loma Lodge. The first trip was so-so but the location was decent and the price good enough to go again which I now gravely regret. PLEASE READ ALL TO BE ADEQUATELY AWARE!
After nearly 24 hours of travel I checked into my room at 2pm. At 3:30pm I was awoken by laughter and music that sounded as if it were being played over laptop speakers from what seemed to be at the foot of my bed. It wasn't so much loud as it seemed close. The laughter faded as I opened my eyes but the music persisted. It was coming from the room next to mine, through the connector door of which that guest had just arrived shortly after I'd fallen asleep. GOOD MOTELS have double-doors connecting the rooms to create some dead air to buffer the sound- this had a paper-thin door. Simple problem right?
Wrong! I went to the desk and asked for a different room. The woman at the desk (not the nice one who had checked me in two hours before) was SO RUDE and basically told me that it was my fault for not seeing the room first. Even if I had seen the room there was no way for me to know of how disruptively loud it would be from an inadequate door since THE PERSON NEXTDOOR wasn't there when I checked in. She gave me an incredibly hard time and eventually called the "big boss" to see if she could give me the "deluxe" room since it was the only one available. She informed me that if he agreed it would be a significant upgrade charge. Exhausted, I agreed to pay whatever the upgrade charge was so long as I could move to a room where I couldn't hear every nuance the person nextdoor made.
When the "big boss" Brian W. Johannsen (based on the business card at the desk) called her back he informed her that he refused to lose a night of revenue for the room that I had been in- so either I had to stay the night in there OR the room would need to be made up by the desk clerk since the cleaning crew had left for the day. The woman at the desk informed me that she wouldn't remake the bed with clean sheets so I was out of luck. To clarify- the manager wouldn't give me the quieter "deluxe" room without being able to receive revenue from the crummy room I was given, so if the crummy original room couldn't be rented out do to me sleeping under the blankets, then I couldn't have the better room.
Mind you, I PAID FOR 4 NIGHTS IN ADVANCE. So rather than the owner either make the front desk clerk make up the bed so they could re-rent the loud room, OR just eat the cost of not being able to rent it out for the evening (until the cleaning crew could remake it the next day) they lost ALL OF MY BUSINESS. I was refused a refund so I went and checked into another hotel (Motel 6- $2 cheaper and MUCH NICER!) and disputed the AMX charge as they failed to provide adequate lodging.
I'm still in shock at what kind of owner would put $55 ahead of my satisfaction (and at least another 3 nights guaranteed stay on my behalf!). Between the poorly trained rude woman (who wouldn't remake the bed- rather have me leave dissatisfied) working the swing shift and the greedy owner this place shouldn't exist, period. What a way for a 24 hour trip to culminate in not being able to sleep and having to deal with ignorant, incapable, and shortsighted "business operators".
Also- VERY SCARY people/guests wondering around down the halls when I was there. One step above a homeless shelter. I'd rather stay at a Hostel any day!
P.S. I've stayed in dozens of rooms with connecting doors and was blown away at how these people didn't do anything about how inadequate the sound-dampening is between those two rooms. Even the rude woman said the room was noisy and that the day-clerk who checked me in should have told me. I took 25 second of video/audio on my iPhone to prove it. It would be uploaded to YouTube shortly.
Do yourself a favor and choose a room that isn't in this dump!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please read our overwhelmingly great reviews before forming an opinion after reading this negative review. This incident happened during the daytime hours . We are a busy motel & guests make noise during the day as do my housekeeping staff. I have apologized to this guest via his personal email. We are a 4 time award winner of ABVI Chain & also top 3 for overall excellence for 2012. Thank You, Brian Johannsen GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.