Drove up to a beautiful lodge and a very friendly and warm woman manager. Our room was clean and nice and our first night was great.Got up in the morning and went to the zoo, left our roomtag for cleaning on the door. Arrived back at 9:30 pm the room was never cleaned and after two calls and one hour later we were given clean towels and we took showers. We received a call asking to keep the noise down. We were confused and stated we just took showers and were watching a movie, there must be a mistake. Watched the movie and while we were getting in the bed to sleep we got a knock on the door and were told we would have to leave due to the noise. "What noise; we just finished a movie and are in bed?" We were told the police were on their way if we did not leave; so we packed our things and sat and waited for the police. The police came, investigated the complaint and found it unfounded. The Police tried to get our money back but the night manager refused. The officer left his name, badge number and the incident number and stated we could use him as a witness to get our money back. The lodge never answered to our complaint and never gave us our money back. Because it was late in the night we lost our second day of our vacation that we had saved hard for and drove home to Los Angeles, over 250 miles. I have traveled my whole life and never had one problem. We are good, considerate travelers but this night manager never investigated the complaint and ASSUMED it was us. I would never recommend this place to anyone!!!!!