I am a Hilton Honors Member and I feel this hotel was not up to the standards set by other Hampton Inns. The hotel itself is in a sketchy neighborhood. I understand the cannot control the fact that there is construction, a sketchy alley behind the hotel, and a strip club within walking distance- not the hotel's fault. However, the broken tiles in the elevator, the ripped curtains in our room, and the shower head that was not working well are all things that can be fixed internally.
We had a room with 2 queen beds- one of them squeaked terribly! There was a past guest's floss left on the floor of our bathroom. Our sink did not drain well.
Pros: Cost- this hotel was cheaper then other hotels we'd looked at. I'm typically brand loyal to the Hilton brand and its affiliates- so Hampton is a name I usually consider. Location- besides the sketchy neighborhood this hotel actually is in- about a mile walk will get you to Old Town Transit Center- which is a much better neighborhood and you can catch a bus or a trolley to many different places in San Diego. Breakfast- like all Hampton Inns this one had the hot breakfast available in the lobby each morning. We are early risers and got up around 6:15 each morning and enjoyed breakfast. As we left on the last day around 9 the breakfast area was super crowded so consider that if you are on a schedule.
The thing that disappointed me the most about this hotel was the lack of customer service we received. We needed extra towels- and the maid was obviously upset that she would need extra supplies. Also- when checking out- we were not asked how the stay was. I would have explained some of the issues but the woman who checked us out said "Ok thank you- you're all set" and immediately began helping another party. Disappointment.