Long-established property in semi-tropical surroundings on the rather plain and ordinary Shelter Island. Some distant aircratft noise from the International Airport and intermittent(but not frequent) loud aircraft noise from the naval base on Coronado Island, which is across the bay.

After three weeks of really friendly welcome in a range of hotels on our vacation, we found the reception staff efficient but bar staff somewhat aloof and restaurant staff rather brusque. The food in Humphrey's restaurant was good quality but pricey--fairly elegant surroundings overlooking the marina--lots of boat masts actually! Room service was fine but not the cheapest around with a compulsory 18% service charge--there is a dearth of restaurants nearby and none within walking distance.

We had a "bay-facing suite"-- more masts,(!) and the bay just visible through the trees and across the busy car park--the suite not a suite at all but a bedroom with table and chairs plus a very compact bathroom. Comfortable king size bed, large picture windows Air con efficient but noisy on medium or high settings and an extremely rattly extractor fan in the bathroom.The room was not as well lit as it ought to be, though clean and well serviced.

This is definitely only a three star and expectations should not be over high. We had no serious complaints but would not return--a feeling of disappointment because the hotel does not live up to its brochure--they even charge for parking now, even though the brochure in the room says its free.

Location is nice, close to airport, right on the marina; the pool was warm, and the hot tub setting was very nice under the palm trees; the service was accomodating and helpful; the room clean, but overall it was nothing special, certainly not luxurious.

The ground level floors tend to get noise from above; we could hear the footsteps and morning discussions from our neighbors above, as well as noise from people going up and down the stairs.

Overall a good experience, but in my mind not a great value. If I'm paying $200 per night, I'd like there to be something special about the room itself, and there really wasn't. Clean, but nothing special. Would probably look elsewhere next time.

We stayed for 3nts from 30 March.
Our rooms overlooked the pool in F block - could not fault the rooms at all they were v.large and nicely decorated.
Our room had two doubles and they were v. comfortable.
The pool and the gardens are lovely.
The staff were really friendly - free wifi in the rooms plus internet and printer in the lobby.
The location on Shelter island is great - nice and calm great views over SD and the harbour but also close to drive to all the attractions.
The restaurant is great and the Sunday brunch is to die for !!!!

I will be staying here again and would recommend this hotel to everyone.

We booked this hotel through priceline and was happy to get a 3 star hotel. When we arrived, the things we noticed were:

Location: Good- close to airport. Hotel has free shuttle; however since we arrived at midnight, the shuttle was not available to pick us up. good seafood places around there.
Price: Ok- no real perks
Distance from lobby - our room was a bit far from the lobby. A little bit of inconvenience to walk to get info and the free morning coffees. or the internet access
Parking ; $8 a night
We had kids with stroller, so make sure u get a room on the 1st level so u don't have to drag luggage and stroller up a flight of stairs.

would i stay again? most likely not