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Humphrey's Half Moon Inn & Suites: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 250 Reviews
5.0 of 5 stars
107
4.0 of 5 stars
81
3.0 of 5 stars
20
2.0 of 5 stars
31
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#35 of 242 hotels in San Diego
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 182
Description: Ideally located on Shelter Island, tropical resort-style hotel,with breathtaking views of the marina and downtown San Diego. This description is based on information provided by the hotel.
Address:
2303 Shelter Island Drive
San Diego, CA 92106
Check Rates: $174 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Humphrey's Half Moon Inn & Suites

( 9-13 of 250 )
“Great time at Humphrey's”

Humphrey's Half Moon Inn & Suites

Jul 16, 2008
1/1 found this review helpful

We just had a two night stay at Humphrey's Half Moon Inn and Suites on Shelter Island in San Diego, and could not have had a better time. The look of the Inn is Hawaiiana, but kept up very well (unlike hotels I have visited in Hawaii which are not). What most impressed us (I was traveling with my husband and two girls 6&4) was the professionalism and extreme friendliness of the staff. Everyone had a smile on their faces, and there were all very eager to please their guests. This seemed to hold true for other places (restaurants) we visited in the Shelter Island area, everyone seems very laid back and happy to be there. I will also note that the concierge was extremely helpful, and the close proximity to the Zoo and Sea World make it perfect for a visit with the family.

  • This TripAdvisor Member:
    • Liked — Happy and professional staff, island feel.
    • Disliked — Room service food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizzaCalifornia's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 16, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $174 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Do not trust the 800 #”

Humphrey's Half Moon Inn & Suites

Jul 7, 2008
0/3 found this review helpful

Although the grounds and rooms were very nice, I had
an unbelievably bad time at your front desk. My wife
and I are using debit cards while a identity theft on
us is being investigated. My wife called the
information number for your hotel and asked if you
accepted checks, as she didn't want to travel down
with lots of cash. She was told yes. My wife, son, and
his friend took the train down while I finished a
television pilot that I was shooting that Friday. My
wife called me from your desk at 9:00PM to say you
don't take checks, unless they are posted 14 days in
advance. The clerk explained to me that " The 800
number serves several hotels" and even though I was on
my way, and I had cash, I was still 3 hours away.
Nothing she could do. Between my wife, son and friend
they came up with enough cash to secure the rooms,
forgoing dinner until I arrived. The clerk at the desk
when I arrived knew nothing. The next morning I
checked again and was told I owed $200.00 for the
previous night. I paid in advance for that (Sat)
night. That night when we returned ours doors wouldn't
open> The front desk again said I owed for that night.
I paid again, only to be told at check out I owed
another $200. I gave the hotel $ 800.00 in cash, my
wife gave $200 cash and another $200 off of the debit
card. So, the bottom line is I spent $1,200 for rooms that when I made the
reservation were around $750. So, shame on me for not
getting receipts for my cash, shame on you (and your
staff) for ripping me off. I didn't catch this until
July 5th when my wife and I compared notes. I
currently in Shreveport, LA on another shoot so I
can't come down to complain. I work in film and my
wife writes for a So. Cal destination magazine.
Neither of us will be saying, or writing, anything
nice. And all I get when I wrote, from Melissa, is "everyone makes mistakes". Whatever.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — Front desk staff and Melissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Unhappycamper84's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Age group: 50-64
Member since: July 07, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park
Was this review helpful? Yes No
Management Response
Dawn Sanders, Director of Guest Services
(Management representative)
Jul 16, 2008
This guest did not pay $800 in cash, and over $1200 in total as he claims, he only paid $580.50 in cash for a bill that totaled $774, still owing $193.50 upon check out. I personally printed out his receipt and tried to give it to him, showing how much cash he paid. The guest refused to take the receipt, leaving it on the counter at the front desk.

Upon check out this guest stated that he thought he paid us enough and refused to pay his balance of $193.50. Humphrey's has a reputation of providing only the finest in service and we pride ourselves on honest business practices. This reviewers’ claims are untrue and hurtful. It is our goal everyday to provide the most memorable, positive experience for our guests and it is unfortunate that this guest has tried to ruin our reputation with his negative, dishonest comments.

As for our check policy, the guest was emailed a confirmation letter two weeks prior to his arrival date stating our policy on Cash, Checks and Credit Card payments, which states that Checks must be received 2 weeks in advance. We do accept checks as long as they are received in time to deposit and clear through the bank before a guest’s arrival date. This guest did not send a check in advance, he tried to pay upon arrival by a personal check.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $174 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Great Find in Shelter Island”

Humphrey's Half Moon Inn & Suites

Save Review
5 of 5 stars
Orange County
Jul 3, 2008
1/1 found this review helpful

We absolutely loved our stay at HHMI. The staff is super friendly, helpful and have great attitudes. The rooms are beautiful with well appointed furniture and terrific views. From our room we could hear the concerts at Humphreys Concerts by the Bay. When we didn't want to hear anymore closing the windows cut out all of the sound. The kids loved the pool. The grounds were tropical and while sitting out at the pool with a tropical drink in hand we felt like we were back in Kauai. We love our new find and can't wait to go back in October!

  • This TripAdvisor Member:
    • Liked — The beautiful rooms, the grounds and the pool
    • Disliked — One night of room service was not correct but they did deduct the mistake from our bill.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
my2starfish's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 03, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Management Response
Dawn Sanders, Director of Guest Services
(Management representative)
Jul 22, 2008
Thank you for choosing to stay at Humphrey's on your recent trip to San Diego. We pride ourselves on creating memorable experiences for our guests and providing only the finest customer service.
Also, thank you for the review and nice comments. We look forward to seeing you again in October!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $174 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Place to stay”

Humphrey's Half Moon Inn & Suites

Save Review
5 of 5 stars
Phoenix, Arizona
Jun 17, 2008
3/3 found this review helpful

I booked this hotel with Orbitz as a package deal flight and hotel. When We arrived at the hotel the staff was extremely friendly and helpful, and the lady behind the counter even upgraded our room to a balcony view over the concert stage, during a concert. Parking was pretty tight the night of the concert but the parking staff was kind enough to cone off our parking spot when we left to do some sight seeing or shopping. It was noisy in the room the night of the concert but it was nice to see the show from the room, and they were finished shortly after 10pm so we did not lose any sleep. The Room was comfortable and well kept I liked the in room air conditioner no noisy outside units. The grounds to the hotel were tropical looking Felt like I was on a hawaiin island somewhere. I was impressed with the hotel in everyway.

If you like seafood I would recommend "Point loma seafoods" it is a short walk from the hotel.

  • This TripAdvisor Member:
    • Liked — The Hotel landscape and pool.
    • Disliked — Parking Fee of 10 dollars a night
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FunInAz6's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: June 16, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Management Response
Dawn Sanders, Director of Guest Services
(Management representative)
Jul 22, 2008
Thank you for your comments and review and thank you for staying at Humphrey's on your recent vacation to San Diego.
Is is our goal to provide only the best customer service and most memorable experience for our guests.
Also, thank you for sharing your photos. The one of the tropical setting of the pool area makes me want to vacation here!

Thanks again and we look forward to seeing you on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $174 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Value!”

Humphrey's Half Moon Inn & Suites

May 25, 2008
1/1 found this review helpful

Wow! More than we expected. Based on good reviews we decided to stay at Humphrey's Half Moon on Shelter Island - and we were not disappointed. Good value for the money, great staff, location okay - occasional jet noise from the base during the day, noticeable but not annoying. Wonderful area for walking - excellent Pizza place within walking distance (Villa Nova) - probably some of the best food we had in San Diego. If you do not have a car, and do not want to deal with public transit, it will cost you about $20 one way to get to just about any place - Balboa Park, Downtown, Old Town, etc. The room was very clean - lots of closet space good size bathroom. I would not book a partial bay view room, rather book the pool view, because the partial bay view room is way on the other side of the parking lot - - and a very partial view :). The restaurant onsite was fabulous for breakfast, had a great view of the harbor and very healthy meal choices. It was so good we couldn't bring ourselves to eat breakfast any place else. We didn't get to experience any concert but if we had the opportunity would definitely partake in one there - very nice set up.

  • This TripAdvisor Member:
    • Liked — Value, nice pool, nice staff, great restaurant
    • Disliked — partial bay view was very partial - and should have been promoted as view of parking lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arctic_Daisy's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
Was this review helpful? Yes No
Check Rates
Average price*: $174 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Humphrey's Half Moon Inn & Suites

( 9-13 of 250 )
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Humphrey's Half Moon Inn & Suites Address

2303 Shelter Island Drive, San Diego, CA 92106