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“Family holiday” 4 of 5 stars
Review of Paradise Point Resort & Spa

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Paradise Point Resort & Spa
4.0 of 5 Resort   |   1404 Vacation Road, San Diego, CA 92109 (Mission Bay Park)   |  
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Ranked #118 of 269 hotels in San Diego
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Family holiday”
4 of 5 stars Reviewed August 20, 2013

We spent 6 days at Paradise Point as part of a trip to the US taking in Anaheim and Las Vegas too. Overall, we enjoyed PP but I can see some of the issues highlighted by other guests might be a cause for concern. The pool was great for the kids as was the beach and other amenities. Our Lanai garden room was adequate - in need of a little updating, especially the bathroom and it wasn't especially spacious. The pictures on the website make this place look a little more special than it actually is and if I were here as a couple I think I would be disappointed - lots of children and familiies so no "quiet getaway" but this didn't bother us since we had 2 kids of our own! There seems to be an issue with the resort fees too which is creeping in to many hotel bookings but our fees were already covered as part of our holiday package with Virgin. I would however been very annoyed had I had to pay for this on arrival just for use of the internet etc. Overall though, it is a really nice place to stay (save for a bit of tidying up needed) and we had a really good time. Location is fabulous too - really handy for all the major attractions. For anyone who has been to Center Parcs in the UK, this is a similar place (bungalows nestled amongst the vegetation etc) except for much better weather and location! I would recommend this place for families but perhaps not couples (unless you maybe travel outside of school holiday season!).

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (627)
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English first
Tustin, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

When we arrived at Paradise Point on Thursday afternoon we were greeted by the hotel staff in a friendly and helpful manner. We checked in and we were impressed by our garden bungalow room. We had a view we could never forget. In front of our room sat a pond filled with ducks, fish, and turtles. What a relaxing way to start our vacation. As we walked around the 44 acre property we were amazed by the many pools and different restaurants this hotel offered. It was nice to know that we had options on where to eat and what activities to take part in. We enjoyed the water taxi to Sea World. This allowed us back entry into Sea World and a quick departure from the park. Also, a day on the Sea-Doo was unforgettable. Mission bay was an amazing from the water side. A nice relaxing day on the bay was much needed after our three day adventure at Paradise Point. The staff was more then accommodating and we highly recommend this resort to anyone looking to vacation in San Diego. Thank you Paradise Point for giving us an unforgettable three day vacation.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2013

After reading some other reviews I should say that we booked our visit ( 5 nights) through Virgin as part of a larger Socal / Vegas trip so we didn't get hit with extra charges that seem to have surprised other visitors.
That said, this place isn't cheap but we enjoyed breakfast and had a good meal at their more upmarket restaurant Baleen. The service at the Barefoot breakfast wasn't the quickest and one morning we did begin to feel that we had been forgotten. Sometimes we would have to wait to be seated as they didn't seem to have enough waiters/. However once we had a waiter / waitress they were very pleasant and the surroundings looking out past the water sport vessels was lovely.
There was only one bird that tried to steal food from empty tables and although we didn't feel it was a problem I'm sure this could be quickly solved.
We had only one gripe and that was that the floor of our chalet / bungalow seemed to be dirty as evidenced by my son's white socks and the bathroom shower floor ! We hadn't paid for a seafront view but didn't really have a "garden" view either. That said the room was spacious enough for us ( 2 double beds) and as well as the bathroom with toilet there was also another useful room with a wash basin / lots of mirrors where 3 of us at a time could apply makeup / clean teeth / style hair / get dressed around each other.
A great plus is that SeaWorld is just a 10 min water taxi away from the resort jetty. If you stay for the Rock / Killer Whale show and firework show then the resort is a short cheap taxi ride back as the water taxi stops running after dark.
Unfortunately the sun didn't appear as much as we were hoping but the main pool was a pleasant place to spend a few hours and apart from a family of ducks that passed through, we had the "waterfall" pool to ourselves one late afternoon.
All the staff were very helpful with time to chat. One day our teenagers took a liking to the carts used to run guests around as it looked like a mini Hummer. I was taking their picture next to the cart when the driver came over and offered to take us for a spin. Not something he needed to do but little things like that add to the fun.
We enjoyed our stay and found this a great location to venture out from by car.

Room Tip: If you are not paying extra for the sea / bay beach view then try to get a "bungalow" near...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 17, 2013

I am here with my daughter to spend some time before she begins school in a few days. We have been looking forward to this trip all summer and choose PP because of the pictures, location and good reviews.

This place is nothing like the pictures and is certainly not a "resort" quality establishment. More like a camp ground with incredibly hiked up prices.

We are being charged over $320 per night for a Lanai Garden Premium room. The room is small and ugly with cheap furniture, bad repair job on wall holes, tiny bathroom, dirty tub, hard beds and scratchy towels and sheets.

In addition to the outrageously over-priced room, we are being charged a $19 a day resort fee that covers unsecured wi-fi (which doesn't work), fitness room and "equipment" use. Most hotels include such items these days, so I'm surprised to be changed extra.

There is also a $34 per day charge for "front door convenient" parking. Actually our assigned parking spot is around the corner from our room. We has to drag our bags through bird droppings and standing water from the "lagoon" that has over run it's banks and spilled onto the walkway... not exactly convenient, or sanitary.

We went to dinner at the Barefoot Restaurant last night. Nothing special. Average service and over-priced. At one point, a huge bird landed in the middle of the outdoor dining room amd began looking for food among the tables. Our waitress explained that the bird is called Herold and that he lived at the restaurant. With that, Herold took off and very nearly crashed into the head of the man sitting at the table next to ours. I'm wondering what the CA health inspector would think of wild life in a dining room ....

So, fellow travelers, I strongly recommend that you avoid this place. If you are looking for a true resort experience in California, drive two hours north and stay at Terrenea Resort in Rancho Palos Verdes. For the same price as PP (less in some cases) you get a beautiful room that is richly appointed, gorgeous grounds overlooking the Pacific Ocean and outstanding service.

(I have no connection with Terrenea except for being a very happy patron).

  • Stayed August 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, August 23, 2013
Jill, your candid review is greatly appreciated. We regret hearing your disappointment in your overall experience, including our resort value program and parking cost. We believe the Passport to Paradise fee adds great value to any stay since it bundles unlimited use of popular amenities into a flat, discounted fee. Terranea, our sister hotel, charges a similar fee that is $25 per night. The reserved parking spots are designed to provide added security and convenience in comparison to forced valet or remote garage parking. We apologize that you did not get to experience the full scope of these benefits due to the uncommon layout of your guestroom building. Our hope is that despite these issues, you and your daughter were still able to enjoy some memorable vacation moments at our unique island resort before her return to school.

Best,
David Hall, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 16, 2013

First- BEWARE of extra fees!! $32 a day for parking and $200 per person for "incidentals". Second if your coming from out of state and plan on staying in or near San Diego use transit system ($5 a day per person).
Resort is nice enough but not worth the high end prices. Our room luckily wasn't smelly and there's lots of stuff to keep kids entertained. Restraunts on location also over priced.
Recommend this place if money is not an issue you worry about.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed 8 days here having spent busy 10 days starting in Las Vegas, then LA, then Laguna Beach and ending here. We really enjoyed out stay. The room was very spacious and just one row back from the beach. We could have paid extra for a beach view but didn't really think it was worth it. We shared our room with our two teenage daughters and it just about worked. The large walk in closet area was a bonus. It is very prettily laid out, with plenty of pools so it never feels overcrowded. The two on site restaurants were really good. The best breakfasts we have ever had! It was also a lovely place to sip a cocktail with a great view over the marina area. Another nice feature are all the fire pits that get lit round the resort in the evening. Bad points would be the high price for the bikes and the fact that you have to pay a resort fee and a parking fee which is really cheeky seeing as each room has its own parking space allocated! Our travel agent negotiated our room to include the resort fee and when we arrived the check-in desk offered to reduce our parking to half as we were staying for 8 nights. When we went to check-out the reception had no idea the resort fee had already been included. Luckily our agent works into the evening and we were able to call and sort it out. They also had no record of the agreed parking fee but they didn't argue about it.
It is also a fantastic location with a free water taxi to Sea World and easy travelling to San Diego Zoo, Mission Beach and Coronado - and the wonderful La Jolla. It is probably much more suitable for younger families but we still had a really good time.

Room Tip: It was handy that our room was very close to the restaurants and the marina. Make sure you negotiate...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed at Paradise Point for 5 days following a tour around California, and it was perfect for a few days of complete relaxation.
Check in was quick and easy and we were taken to our Lanai Garden room, which was spotlessly clean with coffee making facilities, a fridge and excellent bathroom facilities complete with toiletries and gorgeous towels.
Facilities at this resort are low key, but for us that was the beauty of it.
There are several pools around the resort, we were opposite the waterfall pool which was lovely and quiet. There was a hot tub by the pool but it was far too warm for us to use ( turn the temp down! ) The main pool had music playing and was livelier and also had a bar/café for snacks and drinks which was very reasonably priced. Towels were plentiful by the pool and the sun loungers very comfortable.
There were 3 eateries on site, and we went to 2 of them which again were reasonably priced and service was excellent.
There were plenty of activities during the day, tennis, mini-golf, basketball, bike hire and plenty of water sports some were free, others not and the mini golf and bike hire I thought were a little steep especially for larger families.
We only walked around the beach and it's not the best but ideal for children and very safe especially paradise cove.
We thoroughly enjoyed our stay, it was the perfect end to our holiday and I would definitely recommend this resort for those looking for rest and relaxation.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, August 16, 2013
Thank you for the details of your recent visit to Paradise Point. We appreciate you choosing to end your California trip with a relaxing vacation at our San Diego resort. It sounds like you enjoyed the peace and quiet our island offers, with one mile of sandy beach and breathtaking views of Mission Bay. We’re delighted to know you were able to take advantage of our recreation activities and a few of our 6 dining options, and received superb service and value at each venue. We hope you’ll stay with us again the next time you visit the US!

Best,
David Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradise Point Resort & Spa

Address: 1404 Vacation Road, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in San Diego
#24 Spa Hotel in San Diego
#28 Luxury Hotel in San Diego
#48 Business Hotel in San Diego
#56 Family Hotel in San Diego
#60 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Resort And Spa
Paradise Point Hotel San Diego
Paradise Point San Diego

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