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“looks a lot better in pictures” 3 of 5 stars
Review of Paradise Point Resort & Spa

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Paradise Point Resort & Spa
4.0 of 5 Resort   |   1404 Vacation Road, San Diego, CA 92109 (Mission Bay Park)   |  
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Ranked #117 of 271 Hotels in San Diego
GreenLeadersBronze level
Pasadena, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“looks a lot better in pictures”
3 of 5 stars Reviewed April 19, 2013

First of all, when we visited San Diego the weather was turned out to be quite cold, so this didn't help the hotel experience. However, in general we expected a much nicer 'resort' due to the pictures. The room was clean and ok. Although we had a ocean view room, we couldn't see the bay from our balcony when we were sitting due to the high wall. Food was average. All in all, I wish I spent less money on a regular hotel during our stay because I didn't think it was worth it.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Seattle, WA
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2013

Our family of 3 just returned from a week stay. Our only issue was the room was outdated for the price BUT we had a nice time. Just don't expect luxury. The grounds are lovely to walk through and the pools are fun - we tried 3 of them around the property. Many times we had the smaller pools to ourselves! We had room service for breakfast every day and it was FABULOUS. Fast and the food was awesome. I would highly recommend booking an appointment at the Spa - that was REALLY nice. Husband had a massage (loved it), I had a haircut (fantastic) and our daughter loved her manicure. It's an older property that has been updated somewhat - we loved the vintage/Polynesian feel - but just know it does have that older feel - it's not the Four Seasons. Just set your expectations for that smaller/'upscale motel' room and you'll be fine.

Room Tip: Location in the 220-260 was good, we liked our 'garden' room - right across from the beach b...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whittier, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 16, 2013

My family and I stayed here for spring break. I was disappointed with the room. We stayed in a grade lanai room that's very small. There was very little drawer space. The room smelled like mildew. The food at the Barefoot was ok, but expensive. We ended up eating at Dupars and IHOP in the Mission Beach area. We go to San Diego a couple times a year. I would look at staying at Hilton property next time.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, May 6, 2013
We appreciate you taking the time to let us know about your recent stay, and regret to know that you were disappointed with our accommodations. We offer a variety of room types, locations, and sizes, with our Lanai rooms serving as the smallest option. Most families typically find that our 650-square-foot bungalows with separate living room and bedroom fit their needs best. This unique style and location of our accommodations, along with our 44 acre island setting and multitude of activities offer an experience that cannot be found at other area hotels, so we hope you will consider staying with us again the next time you come to San Diego.

Best,
David Hall, General Manager
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Seattle, Washington
1 review
4 of 5 stars Reviewed April 15, 2013

We stayed over spring break - overall Nice stay. Location is great. We expected a little bit more of the rooms. Rooms are updated but bathrooms are dated, small and need upgrade. We were located right next to Tennis courts which as fantastic for the kids. Noise was never an issue and we enjoyed our stay a lot. We would stay there again knowing what to expect and what not to expect. High parking fees and resort fees but since we knew about it in advance the shock effect wasn't there...Overall: Great stay for the family.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 15, 2013

We booked this hotel due to its location and how it looks in pictures. But looks are deceiving! We have stayed in Hilton's and Westin's during other vacations. This resort charges probably more than them but had nothing to match their quality. The room was just filthy. Our bungalow had hardwood floors instead of carpet. Thats great but only if they could sweep it once in a while. The towel rack which was located below the sink, inches above the floor (never seen that before) was full of dust. The door knobs and closet doors were sticky and greasy as if they have never been wiped down. When we complained on the second nite of our stay, they promised to follow up and fix the issues. I spoke to the manager btw. When we returned the third nite the situation was worse. Not only the above issues had not been fixed, this time the bed was also not made and the toilet was not cleaned. This time i took a small towel, dampened it and dusted the towel rack myself. It caught not only lots of dust but also hair and food particles. Yuck! To think of it we were using towels kept on that rack. Ugh. I then called the front desk again and they were you know - really sorry! They had me talk to someone even higher up in the chain and again offered to move us to another room etc. Whatever.....i knew nothing was going to come off of this. I just made sure kids wore slippers all the time inside coz their socks were turning black with all the dust and grease. And having cleaned the towel rack myself, i felt better picking towels out of there. But truly disgusting housekeeping. Never seen anything like this. Also the exhaust in the bathroom was just to make noise - it didnt do anything. And they have resort fees and heavy parking fees per nite - so not worth it. We ate breakfast one morning at their Barefoot Bar and Grill...service was poor even though they were not full. Food was good but when we asked for some extra yogurt for the parfait, they charged 5$ for it. Really? Baleen was OK too....food could be more flavorful. I am sure the Hilton in the same location will be a better choice.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2013

This was my first time here and I really enjoyed the atmosphere of Mission Bay, the duck ponds, the lush tropical grounds and the swimming pools. The service at the front desk was pretty good and the room was great - we stayed at a bayside bungalow. The cons: the onsite market is expensive and is more a gift-shop than a market (soda, beer, and junk food.) The bar and grill is not very vegan or vegetarian friendly, would have been nice if they at least made the effort to serve fresh squeezed OJ rather than from concentrate, and a tofu scramble would have been nice. A $22 vegan entre for dinner from Baleen was way over-priced. If you eat meat or don't care what you put inside your body, then the food here ain't no biggie. Otherwise, your just a short drive to local restaurants off the island that serve up healthier alternatives to Paradise Point. But that's the thing, you won't really want to leave this island. So bring some food if you're vegetarian or vegan. Oh, and the $34 parking fee is ridiculous and the $19 resort fee is, too. For most people, these are rather necessary things so they should be include in the room price quote. Note to those in charge at Paradise Point: Gone are the days of being duped, so be honest with what your customers will be paying. Not including necessary additional fees in the quote is soooo 1990. Other than that, we had a great time and will come back to stay there again someday. Just wish they would be more conscious of the health trends off the island.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, May 6, 2013
Freddy, thank you for taking the time to write a review about your stay at Paradise Point and are delighted to hear that you enjoyed your time on our island. We appreciate your candid comments regarding our options for guests with special dietary needs and additional hotel charges. Our apologies for any inconveniences or confusion these issues may have caused you. We try to accommodate a variety of nutritional lifestyles by offering special vegan, vegetarian, and gluten-free dishes at all of our dining outlets. Our chefs are always happy to make alterations to standard dishes as well. In reference to the cost of parking and the Passport to Paradise, we make every effort to be up front about any additional charges at the time of booking, pre-arrival, and again at check-in. The Passport to Paradise is included in the hotel’s rate, though we are not able to include parking since not every guest has a car. We do offer a variety of packages that include complimentary parking and/or Passport though, and we suggest you book one of these the next time our waterfront rooms, friendly service, and tropical setting bring you back for another vacation.

Best,
David Hall, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 14, 2013 via mobile

The good: Fantastic location. Nice pool and excellent pool / bar-grill staff. The gym is very good. Building sandcastles in the sand in front of our room with the kids: priceless.

The not so good: The two queen bed room we requested was not available upon check in. (Grrrr) We were offered a single queen and roll-away bed on night one. The remaining nights, after some tactful complaining, we were offered an ocean front room at no additional charge. The place is dated and understaffed. Room was not cleaned until 4:45pm both days. Rooms are VERY basic. Bathrooms are small. The grounds could use a cleanup. Exploring on Thursday morning we found room towels and trash on the paths. A ten minute sweep by staff each morning would fix this issue. The front desk staff seems under trained... Nice but not what you'd expect. Ex: no, "Hi, welcome to our resort Mr Jones"...... More like, "Hi"... Followed by a blank stare. The restaurant on sight was sub-par. Our family's food was all overcooked. Two of the fish items were barely edible. You're better off eating elsewhere.

The verdict: you are paying for location, location, location. If you're looking for a beach front location and unique experience, consider it. However for the price of a beachfront room here, you will do better renting a studio on the Pacific Ocean.

If you're accustomed to upscale rooms and services when paying premium prices, you'll be disappointed. It's all about your expectations. Ours were too high.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradise Point Resort & Spa

Address: 1404 Vacation Road, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in San Diego
#23 Spa Hotel in San Diego
#29 Luxury Hotel in San Diego
#33 Green Hotel in San Diego
#48 Business Hotel in San Diego
#56 Family Hotel in San Diego
#62 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Number of rooms: 462
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Hotel San Diego
Paradise Point Resort And Spa
Paradise Point San Diego

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