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“NOT WORTH THE MONEY...... SKIP THIS ONE -Better accomodations at 1/4 of the cost” 2 of 5 stars
Review of Paradise Point Resort & Spa

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Paradise Point Resort & Spa
4.0 of 5 Resort   |   1404 Vacation Road, San Diego, CA 92109 (Mission Bay Park)   |  
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Ranked #105 of 269 hotels in San Diego
chicago
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“NOT WORTH THE MONEY...... SKIP THIS ONE -Better accomodations at 1/4 of the cost”
2 of 5 stars Reviewed March 25, 2008

ROOMS not at all what the pictures show. Broken Toilet that would not flush and leaked constantly. CHARGED extra money for 4 in room and then the sofa sleeper was broken. After bringing it to the attention of the front desk they attempted to add an extra person charge that was already paid for at booking. Service slow and poor at the restaurants. The landscaping and location were the only highlights. WE FELT LIKE COMPLETE SUCKERS when despite bringing our concerns to the attention of management, they did nothing to rectify. We have left 4 messages for the general manager and still no REPLY. This place is arrogant, you will find MUCH Better options at MUCH LOWER prices......
SAVE YOUR MONEY........ SKIP THIS PLACE!

  • Liked — waterfront rooms
  • Disliked — quality and condition of room and ATTITUDE of staff, rude and arrogant
  • Stayed March 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver British Columbia Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 21, 2008

We've just come home from our third stay at San Diego Paradise Point and won't be returning there in the future when we head back to San Diego.
We booked at Paradise Point again because of our past great holidays there, however, now the hotel is way over priced for what you get. Over the last couple of years they've let the rooms run down.
We were supposedly upgraded to a better room when we got there, however the pull-out bed our son slept on was so uncomfortable that we left it as a couch for him to sleep on the last three nights. Our garden view was of a a big tree with the highway directly behind it. This for just about 500.00 a night?? plus parking fees, plus admin tax...the size of the room was small, the amenities they provided were of dollar store quality and one night, we were given one towel to use for all three of us. We had to wait over an hour for bedding for our son the first night and one of the blankets they brought had holes in it. We travel a lot and have stayed places that were half the cost that had much more to offer. The food in the lounge was over priced, especially for the quality. Want to play on the tennis court? Don't expect to be able to rent a racket that isn't crooked. We must say thanks to the great staff at the court who must have known that it was silly to charge us 10.00 for a half an hour to play with lousy rackets-thanks to him for giving us one positive experience and allowing us to play for free. We were very saddened by our experience there as we'd returned because of our great memories. We'll be staying elsewhere next time and would recommend the same as the rest of our trip to San Diego was fantastic. It would have been great to come home to a nicer place at night, but ah well, at least we didn't spend much time there.
The grounds are pretty, but for what you get in the rooms, you might want to just stay at a motel 6

  • Liked — the tennis court guy
  • Disliked — price price price
  • Stayed March 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2008

My wife and I decided to make a "romantic getaway", so I booked this hotel. The internet site that I used to book this trip labels the property as a "four-star" resort. We are not picky travelers - we're very easy to please, but this was nothing like described. The first room we checked into had "leftovers" in the toilet, and a great deal of hair on the floor of the bathroom. The tub was dirty, and the non-skid surface of the tub was peeling up. The room smelled strongly of mildew, and the bed was very old and cheap for a supposedly "upscale" resort. To top it all off, the curtains would not fully close over the floor-to-ceiling windows, allowing a foot-and-a-half wide unobstructed view of us in our bed to anyone who cared to walk by. Since the room was filthy, we asked for a different room. Management complied by putting us in a room that was smaller, also smelled strongly of mildew, did not have adequate lighting to fully light the room, and the curtains still left a foot-wide gap through the windows. So, we went back to the front desk again. This time, the management gave us a suite that was, in their words, "one of the best units on the property". Being a one-bedroom suite, it was certainly acceptably roomy. But that's the best thing I can say for it. Even though it was a "luxury suite", the furnishings were still terribly cheap and uncomfortable. Exact same bed as in the two other rooms. Smelled just as strongly of mildew as the two previous rooms. Still unacceptably dirty (there was a a dirty plunger and several wadded-up pages of a newspaper on the stoop in front of our unit), but we just didn't have enough energy to complain anymore. The carpet was a worn, threadbare, indoor-outdoor carpet that was fraying along all the edges and along the seam in the center of the room. To top it all off, there is an additional $22/night charge for parking - which is not even covered, it simply gives you an uncovered (and undersized) parking space on the asphalt in front of the unit. In short, this hotel simply does not meet expectations. The grounds of the resort are OK, but the room quality is two-star at best. I'm not exaggerating - the rooms are along the lines of what I would expect to find if I stayed in a discount hotel along the side of a deserted highway somewhere. Which would be fine, had I paid a two-star discount hotel rate. Which I didn't. The "discounted rate" that I paid for this trip was more than what a legitimate three-star hotel costs at the full price. In fact, In the past I've paid less to stay at legitimate four-star hotels hotels in the San Diego area. Be warned - this property is old, run-down and until they give it a complete renovation there will be many other hotels in the area that can give you a better experience for the money. Room service was extremely rude and surly in the morning on the last day of our stay (in spite of the fact that we had tipped them extremely well the entire time, and did not complain to them even once about their slow service). On a positive note, however, the front desk staff was very professional and friendly.

  • Liked — The resort grounds
  • Disliked — Rooms, parking, services, high price for the low quality level
  • Stayed March 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 19, 2008

I booked 3 rooms for my daughters March 8th wedding at the Resort. The rooms were discounted for the affair for $259.00/night + taxes + parking( $10.00/night)= $ 311/night.
The resort is spread out on 44 acres on Vacation Island which is situated in Mission Bay.
The cottages are spread out through out the resort and village clusters are named for flowers: Orchid, Hyacinth, Eucalyptus, etc.
Some of the pricier ones are located near the water or beach and some face the ponds.
There is a tennis court, basketball court, putt-putt golf in some of the villages.
The main lobby is separate and located in the middle of the entrance. You pull up to the curb ( if you have your own transportation) and check in, then a bell boy will lead you by golf cart to your cottage. If you take a taxi you will be loaded into a golf cart and driven to your room. Unless there are several lined up there is a wait unti they return. If youare adventurous you can walk with your luggage. The layout is confusing at first with the one ways and turns.
The business Center is in the Paradise Ballroom which is in the same area as the Lobby but not connected to it...it is another walk.Near the Ballroom is the Barefoot bar & grill ( expensive) & the Baleen restaurant( open in evening). There is the Island Market for sundries,souvenirs same vicinty as lobby. The Main pool and Spa are located next door to the Market.
There are three lawns to do your wedding, the Sunset, Paradise & Lawn point. The Paradise is the nice one with cement squares in the grass so you walk on something solid. It isn't as exposed but you have the Marina view it is more than the Sunset lawn with is on the opposite side of the Ballroom and is all grass also looking out to the Marina, more exposed so a little more windy and cooler( this is March remember and at 4:30 pm). Both are accessible to the ballrooms. Lawn point is smaller and tucked in near the Marina and Barefoot grill.
You will do a lot of walking to get to the Main area or call /flag down one of the many golf carts driving around.
Ice machines are located in one area of the village so if you are lucky to be near it Great! If not you have to walk to it.
The rooms are not that great..we had a double bed so it was slightly larger than the King. I think the theme is distressed/tropical because the furniture looked like it was made to look scuffed and old. The amoire had a decent looking Tv and a small ref next to it, below a coffee maker with just coffee, no tea. and no plug near it..you have to move it to the bathroom to plug it in.
The carpet looks clean but please bring slippers or you feet will be dingy.Smelled musty had to open doorwall but was missing the screen so we just pulled it open little so nothing would crawl in. The painted wooden lanai chairs on the patio were flithy we had to scrubb them before we sat in them. We faced the pond, nice with the ducks. Door mat had grass growing from it.
The bathroom was marble tiled, pretty clean, had a hair dryer, ironing board was rusty and unbalanced when you opened it.
The one thing was there little ants crawling on bed, bath counter, once inwhile the ref.
It would have been nice to have complimentary bottled water in the room for the price you pay for the room. There is # parking for each room.
We shared a common foyer with the room next door so you had to use your room key to enter and had a doorbell for each room.
I got the same comment from the others regarding their rooms.
The only room i saw that was nice was the one my daughter was in but she was the bride so she had one facing the water and it was modern, painted nice, clean had a living area and kitchenette, separate bedroom, and bathroom. This was probably a suite so must be pricey.
You have to like that kind of atmosphere, but it was really nothing special i must say ...for $ 300+ we could have stayed at a four star hotel and had a better room.
The Personnel were nice and helpful though.
San Diego is pricey so can't complain.

  • Liked — the view
  • Disliked — the rooms
  • Stayed March 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurich
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2008

I have to admit to being disappointed at the quality of this resort. It has the potential to be wonderful, but its in desperate need of refurbishment and renovation. For example, the main pool area - facilites are limited and the whole area had a 'tired' feel to it. My family thouroughly enjoyed our stay, and the staff were wonderful, however, Iwouldnt recommend this place as good value for money

  • Stayed June 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
albany ny
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 25, 2008

ok so I dont know what MOST of the fuss is about..great resort the grounds were beautiful even in the rain-rooms very large with queen size beds-plenty of towels etc....I have two complaints the first is the $22/day for parking that everyone complains about! get rid of it raise all rooms $5 and call it a day also if you are going to get $75-100 for breakfast you might want to work on the service-ok most days- last day was a nightmare $4.50 for a small glass of oj, couldnt get a refill on coffee for nothing. You could get snacks and cereal, milk in the gift shop which we did most days. Also its away from the city and the transportation is fair at best you really do need a car. Overall the staff was very helpful, the place was clean what more did you need.

Stayed February 2007
Was this review helpful? Yes 1
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Hershey, PA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 25, 2008

The hotel is very nice, and the grounds are beautiful. I attended a conference with my husband. I wish I had known, in advance, that the resort is very spread out over 44 acres. If you want to go for breakfast, or a drink, you must walk - pretty far - depending on where your room is located.

The shower heads are wonderful. The rooms could be updated. The pools are well maintained. The fitness center is small. We did not use the spa, as the prices seemed high in comparison to the rest of the resort.

We would stay here again. You definitely need to rent a car, if you stay here to visit the other San Diego sights.

  • Stayed February 2008, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Paradise Point Resort & Spa

Address: 1404 Vacation Road, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in San Diego
#22 Spa Hotel in San Diego
#26 Luxury Hotel in San Diego
#48 Business Hotel in San Diego
#56 Family Hotel in San Diego
#60 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Resort And Spa
Paradise Point Hotel San Diego
Paradise Point San Diego

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