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“FIREWORKS EVERY NIGHT !!!!!” 4 of 5 stars
Review of Hilton San Diego Resort & Spa

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Hilton San Diego Resort & Spa
4.0 of 5 Resort   |   1775 East Mission Bay Drive, San Diego, CA 92109 (Mission Bay Park)   |  
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Ranked #100 of 270 hotels in San Diego
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“FIREWORKS EVERY NIGHT !!!!!”
4 of 5 stars Reviewed August 18, 2013

Great Location !! You can't be more centrally located. Great access to beach activities ( bikes, boats, jet ski, etc...). Public parks on each side of resort are a big plus, plenty of beach and sand. Great areas for SUP boards
Rooms are large and spacious. Thanks Elizabeth for the upgrade. Villas are great place to be. Patios are well furnished with either lounge chairs and or tables with chairs. Some even have fire pits which are Great !!

Pros. LOCATION, Room size, access to water & water activities, great space around resort, boardwalk & park space, friendly staff, FIREWORKS EVERY NIGHT,

Cons. Parking fees, maintenance request went unfulfilled (bed reading light). Food a little pricey

Room Tip: Villas are great. Look at the 600's. even numbers for good pool access
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 19, 2013
Many thanks for being a guest of our HIlton Resort and for taking the opportunity to share such kind and thoughtful words with us. It's our pleasure to share our one of a kind facilities and its scenic views with guests like yourself, and we're happy to hear that you enjoyed the experience. We will be sure to pass the praises along to Elizabeth on your behalf, and we look forward to sharing more of our world class hospitality with you down the road. Please be sure to reach out as you plan your return to the area; we'd love to host you again soon!
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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English first
San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2013

Excellent hotel, a couple of disappoitnments, the buffet breakfast is very average, and the live music by the pool during the day is loud and unnecessary and stopped us using this area.
David
August 2013

Room Tip: All rooms are good, it just depends on how much you want to pay
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 19, 2013
Thanks for being a guest of our Hilton property and for taking the time to share your experience with us. We're continually exploring upgrades to our existing services and amenities, and guest feedback like yours lends insight and direction. Thanks for sharing, and we hope that you'll consider us again the next time you're visiting the San Diego area; we'd love to share our continued evolution with you.
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Keller, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2013

We asked for a bay view room and definitely had it. Our doors opened onto a patio that led right to the beach. Perfect for the cool mornings and evenings. The room had nice amenities and the bathroom was spacious. Very impressed by the clothesline in the shower to hang beach towels or bathing suits. Lots to offer onsite as well. Wished there was a continental breakfast and didn't like the high price for parking.

Room Tip: Ask for a first floor for easier access to the beach. Also ask to stay in room that faces Sea World...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 19, 2013
TThanks for being a guest of out HIlton Resort and for taking the time to share your visit with us. While we're happy to hear that you enjoyed your experience at large, we apologize for any ripples in the water of your waterfront tranquility. We'd love the opportunity to host you again and to showcase the seamless attentiveness for which we're more commonly known, and we hope that you'll reach out to us again as business or leisure returns you to the area. Thank again for your time and review!
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Cardiff by the Sea, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2013

At first I was frustrated with the $34 parking charge and the $19 resort fee. Yet upon closer inspection, the fee INCLUDES the wireless Internet AND beach activities like Kid Olympics, a one hour paddle board lesson, a short Hobie Cat ride, etc.

The activities staff even hosts s'mores on the beach from 7-8 PM several nights a week.

I rented an 18' sailboat for $40 and sailed in Mission Bay with my daughter and two other guests we met at the property (Costa and his daughter Lexi from Houston, TX). They all had a wonderful time.

In closing, get the most out of your stay by carefully reading the list of amenities given to guests at check-in. I did and found the $19 per day charge well worth it.

Room Tip: Request a west-facing tower room on a higher floor for spectacular views of Mission Bay & SeaWor...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, September 2, 2013
Thanks for being a guest of our Hilton property and for taking the time to share such a thoughtful review with us. While we're sorry to have caused you initial concern with our resort fee, we're thrilled to hear that you were able to find value in the numerous amenities it affords our guests. With a growing list of waterfront offerings, along with countless other engaging events and activities for your family, we're glad to be able to offer you an all-inclusive experience on our special property. Thanks again for reaching out with your review; we'd love to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 17, 2013

I just came back from a week long stay at the Hilton Resort and Spa in San Diego, California. While the grounds are very pretty, the hotel rooms are in need of a face lift. The rooms are old and falling apart. I can't believe the Hilton chain would allow this to happen. There was mold in the showers, clogged sinks, smelly carpet and broken outlets. We went with a huge group and most of the rooms were not ready - even after check in at 4pm. The maid service is horrible. I noticed in my room that the maid did not wash my bathroom floor the entire time I was there. The pool was very lovely - however - the screaming kids (unsupervised) around the pool was very annoying. Be prepared to pay $27.00 (with tip) each way by cab if you want to go anywhere!! The location is away from the night life in San Diego. (Old Town, Gas Lamp, etc) My recommendation - stay somewhere else. San Diego has beautiful hotels conveniently located.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 18, 2013
Thanks for being a guest of our HIlton Resort and for taking the time to share your stay and feedback with us. We're happy to hear that you enjoyed our property, and we apologize for any shortcomings in your housekeeping services. We will certainly bring this to the attention of our team to prevent recurrence, and we hope that you'll afford us the opportunity to host you again. With a variety of rooms available on our expansive property, we'd love to help you find one that's better suited to you needs, and to offer our regional knowledge that might help you to access the area's attractions with greater ease. Many thanks again for your time and review; we hope to hear more from you soon.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2013

So, everything was going wonderful at this hotel. It was a bit difficult to find our room but we got there eventually. They gave us a room I didn't book at first. I paid for a "360 panoramic view" and got maybe half of that. I couldn't understand why they were charging me for something they weren't delivering. There was also mold on the ceiling in the bathroom. Beware of this. Check your room and make sure it's what you signed up for. I complained and so they upgraded us to a better room right on the beach which was lovely. Nice comfy bed, no mold in the shower, amazing sunset on the balcony and beach literally 10 ft away.

The parking price is absurd, and the breakfast buffet is not worth the price. The food could be better. The delicious things I noted though were the berry yogurt and pastries.

What happened later on in our stay was horrifying. We were sitting on the bed in the middle of the day reading and watching tv after a nice afternoon out and I hear the door unlocking and opening. One of the hotel staff opens the door with i'm guessing a master key and I see him and some new guests peeking in. I was without words. All of this happened within seconds and I was absolutely mortified. The staffer even began to laugh at his mistake but changed his attitude real quick when my boyfriend looked at him with a serious face. I can't help but think what if someone had been naked... This is a first for me and the worst experience I've ever had at any hotel. He apologized and I understand it was a mistake but wow...in a bad way. I will definitely not be staying here again because this sort of ruined my experience at this hotel.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 18, 2013
Thanks for being our guest and for taking the time to share your stay with us, Megan. While we're happy to hear that you enjoyed your upgraded room, we're hugely sorry for the misunderstanding that occurred regarding its occupancy. This was an unfortunate incident, and it has prompted us to reevaluate certain procedures to prevent such reoccurrence. We'd like to assure you that this was an unfortunate anomaly for which we apologize, and we hope for a second opportunity to showcase our more general attentiveness to detail. Thanks again for your time and review; we hope to hear more from you down the road.
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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2013

It is definitely over-priced for the value. The room was nice, but wasn't very clean -- nor was the pool area. The people that worked there were arrogant -- and given the price we were paying, I expected friendly service.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, August 18, 2013
Thanks for being a guest of our HIlton property and for taking the time to share your stay with us. While we're happy to hear that you enjoyed your room, we offer our most sincere apologies for any shortcomings in the services you received. This is clearly outside of the norm of our high Hilton standards, and we will certainly address your concerns with the team. We hope that you'll reach out the next time you return to the area; we'd love to share our ongoing evolution with you--a product of feedback like yours. Many thanks again for your time; we hope to hear more from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton San Diego Resort & Spa

Also Known As:
Hilton San Diego Hotel San Diego
Hilton San Diego Resort And Spa
Hilton San Diego Resort
Hilton San Diego
Hilton San Diego Hotel
San Diego Hilton
Hilton Hotel San Diego
Address: 1775 East Mission Bay Drive, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in San Diego
#20 Romantic Hotel in San Diego
#26 Luxury Hotel in San Diego
#63 Business Hotel in San Diego
#66 Family Hotel in San Diego
#100 Top resorts Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton San Diego Resort & Spa 4*
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