After staying in a 3-star hotel for a 3-day vacation, we checked in to Hilton for the work event. I was excited to get here, since this hotel is rated as 4-star, and is located right on the beach. Long story short, we were quite disappointed.
Sure, the rooms themselves were nice, the beds comfortable, the TV with digital cable has a good assortment of channels, in addition to the pay per view ones. The AC is quiet The towels are nice and thick, the bed linens are luxurious, and the furniture looks nice. The decorations in the rooms are tasteful. Our room had a balcony, from which we could see the beach. But... the bed uses flat, not fitted sheets, which get untucked with the blanket (remember that Seinfeld episode?). The armchair was uncomfortable, with the seat completely horizontal and the back reclined backwards, and no foot stool to rest your feet on, so when you sit on it, you slide forward.The hallways are plain and old, and look outdated. Our low-rise building had no elevator. I believe there is also a tower, which will likely have the elevators.
The part of Mission Bay that the hotel fronts is completely still, and carries little of the allure of the ocean front, While there are nice walking paths along the shore, this is not the place to enjoy the surf.
Now to the things that really get me - the room has no wireless internet, and while there is a wired connection in the room (not good for my tablet, cell phone, or computer without an RJ45 port), it costs $15 per day to use. Breakfast, should you choose to accept it, is nearly $20 per person. A non-optional expense, if you come with a car, as I did, is parking, which is a whopping $32 per night. Unlike hotels in busy urban areas, which have to share public parking, this hotel has abundant parking on property, so it is just a way to separate guests from their money. I feel they have to disclose this during the booking time.
The staff were mostly helpful. But this does not take away from the feeling of being taken advantage of by the hotel. If the price is right, I might stay here again, but for over $200 a night, I think I can find a better beachfront hotel.
I would not really recommend it.
2-storey buildings have no elevators, so avoid 2nd floor if have a lot of luggage (or prepare to han...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 27, 2012
Thank you for taking the time to review. While it seems that you liked our guest rooms, we’re very sorry you experienced an undesirable stay with us. The problems you mentioned with our amenities are being addressed. We are currently in the process of installing wireless internet in all the guest rooms. In regards to our parking fee, while we feel we are in line with the parking fees of other resorts around the bay, we understand how the additional cost can be frustrating for some. It is our hope that the complimentary vouchers we provide every guest upon check-in will help alleviate some of the cost associated with parking. We appreciate you alerting us to these issues and we hope you will give us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.