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“Fabulous, relaxing stay” 5 of 5 stars
Review of Pacific Terrace Hotel

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Pacific Terrace Hotel
3.5 of 5 Hotel   |   610 Diamond Street, San Diego, CA 92109 (Pacific Beach)   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #4 of 269 hotels in San Diego
Pardeeville, Wisconsin
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Fabulous, relaxing stay”
5 of 5 stars Reviewed July 5, 2013

We loved the view of the ocean, the short walk for dining, the beautiful pool and free use of bikes. The room was a little pricey but the ocean front view was priceless. One of the best night of sleep we ever had due to the comfy bed and the sound of the waves. We booked this hotel strictly for relaxation after spending 3 busy days touring the San Diego area and it provided us with just that.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,299 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 3, 2013

We had very high expectations for this hotel based on the website pictures and reviews. We have 3 young children and were looking for a family friendly resort with pool and beach access. Although this hotel may be a perfect fit for some, we decided to leave after an hour of walking around the property and boardwalk area.

Previous to booking, I had read that the hotel was located in a town close to many great shops and restaurants. What the reviews failed to mention was that these shops included smoke shops, tattoo parlors, adult entertainment shops, etc. Yes, there were some restaurants, bars, and typical souvineer shops, but overall walking through this "quaint" town would have prompted a lot of questions that we were not comfortable discussing with our children quite yet.

As far as the actual hotel goes, the staff could not have been nicer. They were very understanding of our abrupt departure. Our family suite was located on the corner of the first floor. The room was fine...a little dark and dingy, but we definitely would have overlooked that if it had not been for the surrounding area. The boardwalk runs just step off the room's patio. A smoking homeless man in a wheelchair had parked himself on the path right off our patio. There was a constant stream of very eclectic beach goers passing by....great for people watching, but not for a family with young children. The hotel pool was very small and happened to be filled with a large group of people who had obviously gone to the a nearby grocery store to stock up on beer....empty beer boxes and cans all around.

Please don't misunderstand....I have no problem appreciating the diversity and uniqueness of the people in this beach town. And this is where you go to vacation, after all, so kicking back with some drinks is certainly fitting. But, if you have young kids....just know what you are getting into, because, unfortunately, we did not.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, July 3, 2013
Dear Jennirjohns,
I am so sorry you were not able to stay with us and did not enjoy the neighborhood. It is a safe area but certainly very busy at the beach this time of year. We appreciate you sharing your concerns and we too share in your disappointment. I hope you found suitable accommodations and enjoyed your time in San Diego.
Warm Regards,
Angela Hansen
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 29, 2013

This is the my favorite hotel in San DIego. The location is perfect ~ you are literally on the beach, with a pool, hot tub, luxurious rooms and impeccable service. They provide bikes to ride up and down the boardwalk and you are in walking distance to tons of shops and restaurants. It is the ideal place to stay for a romantic getaway or family vacation. I highly recommend Pacific Terrace to all of my friends and family. It's absolutely amazing! Big thanks to Angela who really made our stay extra special. Thank you, we'll most definitely be back!

Room Tip: All of their rooms are immaculate, but I highly recommend upgrading to one of their suites. It'...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
56 reviews 56 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 29, 2013

We stayed here for 2 nights at the end of June. We upgraded to an ocean front junior suite to have a little extra room for my husband and two young children (9 and 7). The suite was actually overlooked the pool with the ocean behind it. The pros are an excellent front desk and valet parking staff. They were very friendly and courteous. Although the hotel is away from most of the crowds, Pacific Beach is a party town and not an ideal location for families. The cons were we didn't feel we got our money's worth for the room. Nothing else was included - we were charged for a mediocre breakfast ($30) and valet parking ($22). The hotel offered turn down service, but we had to pull out and inflate the air mattress for our children each night. The air mattress deflated by morning. The suite had a kitchenette but utensils were missing. There are only 2 elevators for the hotel which were very slow. We only had 3 full size towels for 4 people. Overall, the attention to detail from the management staff is lacking. To pay over $600/night we would expect much much more.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, July 3, 2013
Thank you Martysue for taking the time to write a review, which we appreciate as we always try our best to exceed the guest’s expectations. We have taken your comments very seriously and I will research the utensils, towels and the sofa sleeper. There were many amenities included with the rate such as bicycles, beach equipment, sand toys and an extended 2 hour check out time and I do hope you were able to take advantage of some of those. It would be a pleasure to have you as our guest again someday, being at your service even better next time.
Sincerely,
Angela Hansen
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

Absolutely awesome.
I cannot speak highly enough of our experience at the Pacific Terrace Hotel. Right on the beach. Right down the north end of the beach, so it's not as noisy and busy as the heart of the boardwalk. Our 'partial view' room was fantastic - we had a full view of the lovely wharf, just not all day sun. But our balcony was awesome. There was plenty of space in room for three grown adults. Just the right number of in room amenities - toaster, a few glasses, bowls, and microwave, so you can have a bowl of cereal in your room if you don't want to eat out every single meal. Comfortable beds, clean soft sheets.

Parking is bad all over Pacific Beach and their prices were comparable with everyone else's. That said we were able to find street parking every day.

Pool is small but perfect. Jacuzzi is excellent. There were some lovely little extra special treats - they had free lemonade and cookies poolside each afternoon. Coffee and a fruit bowl in the foyer every morning.

Fabulous staff, who actually seem to genuinely want to talk to you. They were solidly good on the basic things. I never felt like they were trying to up-sell us on anything and then they went above and beyond the call of duty too. For example, the day we checked out the front desk staff printed out a map for me with directions to my next destination.

Absolutely awesome. It is not cheap, but if you can afford it, it is worth the price, especially if you can get a deal somewhere. Go here and love your vacation.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, July 3, 2013
Hello in New Zealand!
Thank you for choosing the Pacific Terrace on you recent trip and for writing about your “awesome” time with us. I am glad you took advantage of the extra amenities in the room and enjoyed the goodies in the Lobby and the Caribbean room. I hope the rest of your trip is going/went well and please come back and see us again if you return to San Diego in the future.
Warm Regards,
Angela Hansen
Director of Guest Services
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2013

This hotel sits on a bluff overlooking the ocean. Perfect location as you are within two minutes of the beach, and just a short walk will bring you to shops and restaurants. The staff here is exceptional! Everyone goes out of their way to say hello and accomadate your needs. I will definitely be coming back to this hotel!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, July 3, 2013
Thank you lojoh7 for your review. It sounds like you had a really good time at the beach and I especially enjoyed your compliments of the staff. We have a lot of fun around here and team does an amazing job with the guests.
All the best from our entire team!
Angela Hansen
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

We could not have had a better experience. VIP treatment from Danielle and all the staff. From reservations to sadly saying good-bye we were completely taken care of in a first-class manner. This hotel is beautifully furnished, in a perfect location, and staffed with the most wonderful, helpful, and eager-to-please staff. The sound of crashing surf greets you on arrival and stays with you the whole time. I highly recommend this hotel for it's location right on the beach, it's clean and comfortable rooms, and it's extra-friendly and helpful staff.

Room Tip: From the way it looks and sounds, not a bad room in the building. Open the slider on arrival and let...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, June 27, 2013
Terrific review Guy B! We appreciate the review and I enjoyed hearing about Danielle’s VIP service. Her service is impressively personal and I am glad she and the rest of the team took good care of you. I agree with your tip- there really is not a bad room in the hotel, they all having something different to offer.
Thank you again and come back and see us soon.
Angela Hansen
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Terrace Hotel

Address: 610 Diamond Street, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Pacific Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in San Diego
#2 Romantic Hotel in San Diego
#5 Family Hotel in San Diego
#55 Business Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pacific Terrace Hotel 3.5*
Official Description (provided by the hotel):
Oceanfront, 4-diamond hotel between Sea World and La Jolla. ... more   less 
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Also Known As:
Pacific Terrace San Diego
Hotel Pacific Terrace

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