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“Great location, poor service” 4 of 5 stars
Review of Pacific Terrace Hotel

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Pacific Terrace Hotel
3.5 of 5 Hotel   |   610 Diamond Street, San Diego, CA 92109 (Pacific Beach)   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #4 of 268 hotels in San Diego
Portland, Oregon
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Great location, poor service”
4 of 5 stars Reviewed May 11, 2013

We stayed at Pacific Terrace during Spring break with our two children. The hotel has a relaxed beachy feeling and is much nicer than the outside would indicate. We loved the decor and the view from our balcony was lovely. My favorite thing was sitting each evening on the balcony with a glass of wine, listening to the ocean, feeling the breeze and seeing the outline of the palm trees and tiki torches against the sky. Our room was on the second floor just above the pool area. Even though there were a lot of families at the hotel, the pool was never crowded or noisy. The beach is beautiful here. We had just driven down from Santa Monica where the beaches were crowded and dirty. We really enjoyed walking on the promenade each morning and evening and the hotel supplied us with bikes too. The hotel breakfast was good and the kids loved the cookies each evening. The only downside to our visit was the house keeping service. Our room was skipped 3 out of the 4 days we were there- even after we let the front desk know- it still didn't get done. We would have to call down in the evening after being out all day to get fresh towels and coffee. One time while we were out to dinner someone put some clean towels on our vanity but left all the dirty towels on the floor and the dirty water glasses on the table. The front desk seemed unconcerned. In addition, one evening when my son got out of bed to use the bathroom a piece of the door frame fell off the wall and almost hit him in the head. Needless to say it startled all of us awake. We told the front desk the next morning and asked them to fix this and check to see if the rest of the door frame was secure- upon our return to the hotel that evening it was still laying on the floor and not fixed until the following day after repeated requests. The hotel is convenient to the beach and to Seaworld and I am glad we tried a stay at Pacific Beach. However, having traveled to San Diego several times, I feel there are other places I might consider for our next trip.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 10, 2013

This hotel used to be one of my favorites in San Diego, because of its beach front location & close proximity to the airport, zoo, Coronado, etc. All the amenities that made it "special" are gone, i.e., continental breakfast, wine & cheese reception, Gilchrist & Soames toiletries, etc. Breakfast now cost $14. Parking is an additional $22/day. Stayed in an ocean front room for (4) nights in May. The room was dusty & the carpet was dirty. The maid service was very inconsistent. Had to make daily request for more toiletries & linens. The shower leaked water. The room definitely showed signs of needing some remodeling. It gets expensive for meals unless you request a microwave or book a junior suite. The charge-back restaurants that deliver add-on 18%. I agree with other reviewers that the front desk & bellmen were friendly. You can get that at an Embassy Suites Hotel for $100/night less!

Room Tip: Request a microwave or book a junior suite so you can eat in some meals.
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed here recently for our anniversary and it was lovely! The location is fabulous, right on the beach and within walking distance to plenty of shops and restaurants. The staff is extremely friendly and attentive. They have a well made and reasonably priced breakfast buffet, great pool and hot tub, and beautiful ocean views. Although the hotel itself is a bit older it's very well kept and, to my surprise, the jungle theme decor was actually quite charming. My husband and I booked a couples massage and both were excellent. The massages are done in the fitness room by the garage which does not allow for great soundproofing. However, for a small additional fee they will do them in your room. Overall this is a great hotel that lives up to it's great reputation. We would definitely go back!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, May 8, 2013
Thanks Stephanie M. for the great review and thank you for choosing to spend your anniversary with us. It's great to hear we lived up to our reputation and we hope to see you for many more anniversaries to come.
All the best from the Pacific Terrace Team!
Angela Hansen
Director of Guest Services
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Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 6, 2013 via mobile

This hotel is very nice. We stayed a total of 5 nights in 2 weeks.
We came in April and was offered a full ocean view room overlooking pool. Loved the view and it was nice, we did hear a baby cry in room next to ours until 12am but I guess they felt since we had little ones we wouldn't mind the noise. A little insight "my kids sleep and not cry through out the night since they've been born." So that did bother me a little bit!
Second stay came with all 5 if my kids ranging from teenage to infant. My children are all well exposed to hotel stays and are very respectable to others and their quiet feet we teach. Anyway the second stay was disappointed at first they charged me more for my stay then last time and our room was in a hard location to lug stroller, carrier and the luggage for all the kids. The ice maker was out and we had to travel to the complete opposite of hotel for ice.
After being in our room and settling in all our clothes, luggage and food we discovered the carpeting was soaking wet by the bathroom, I also went to lay baby down for nap and the large decor pillow on bed was full if oils and black stains "gross". The comforter was also torn and I could see my 20 month old putting his finger and digging the stuffing out. So after that I felt I should call front desk Rachel answered apologized and sent up complimentary bottle of wine? That's ok but the room was in clear need of repair. Service showed up to look at water told us they be back with blower to dry floor, he never returned. Room service showed to replace pillow and comforter and she apologized, I just explained to her maybe it was rushed! But we had been waiting since 1245pm and it was ready at 245pm so not sure if the people who stayed their before us was just too ruff on the room.
Call back down to the desk while the older ones where at beach and talked to a Joe. He was AWESOME! He switched us rooms to a larger room not exactly where I wanted to be but it was nice! He also had Dan help with are luggage and transfer he was Great,too!! We finished out our Thurs to Sunday stay and we had a wonderful time!! Thank you Joe (supervisor) Angela M. And Dan Thomas. You all made our stay feel "top notch" and we appreciate what you did!!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, May 8, 2013
Thank you for your detailed review. We are very sorry your stay got off on a rocky start but so happy that our team was quickly able to turn it around. We have addressed all of the housekeeping items you mentioned and thank you again for letting us know. Joe, Dan, Angela M. and the entire team are looking forward to having you back for another great Pacific Terrace experience in the future.
Warm Regards,
Angela Hansen
Director of Guest Services
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Sydney
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 5, 2013

The staff at this hotel are fantastic, everyone we had dealings with were lovely. The room was very nice, however we booked a full ocean view room and we were on the side of the hotel, when i questioned the room I was told they considered this a full ocean view. However the view was still nice and i was assured it was a quite part of the hotel, which it was for the 1st night. 2nd night a group of blokes booked the 2 room next to us and the noise was not great, also they smoked on their balconies and partied out there too. They werent as bad as they could have been but had to be told to quieten down repeatedly as the slammed in and out of each others rooms. Also pipe noise from bathroom upstairs was v v loud too.

This said the staff were very considerate and did offer us another room on the other side of the hotel which was also considered a full ocean view which had a full view of the hotel next doors car park so we stayed put and the staff made sure we were disturbed as little as possible.

The hotel is in an area that i would liken to Bondi , not our bag and thats one of the reasons we wouldnt recommend.

Room Tip: Try and get the 3rd floor ( top floor)
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, May 8, 2013
Greetings to Sydney! Thank you for staying with us while visiting San Diego. I am so sorry to hear about the noise you encountered with other guests. I am happy to hear the staff was responsive with offering an alternate and only wish we had had more options to move you to. I hope you enjoyed the rest of your trip and made it home safely.
Sincerely,
Angela Hansen
Director of Guest Services
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Las Vegas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2013

This is the place to stay if you want a beautiful property, privacy, great staff, and right on the beach. The pool/hot tub area is surrounded by glass for your privacy, the grounds are meticulously maintained, the staff is friendly & helpful. Great restaurants at reasonable prices all within walking distance. We'll be back to this property for sure.

Room Tip: Ocean front rooms give you the best view of both the ocean & pool area. However, even the partia...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, May 3, 2013
Greetings to you in Las Vegas! We are sure getting your type of weather here today- hot. Thank you for the great review of the location, staff and grounds. You are only a few hours away so we hope to welcome you back again soon.
Sincerely,
Angela Hansen
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Scotland
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 28, 2013

As a beach-front, family hotel, this is probably as good as you'll find in San Diego. It's right at the water's edge, though it is a very busy beach with the usual mix of eating places, etc. Might not be the best hotel for couples wanting away from it all.
Rooms are good, if not outstanding. Breakfast in the restaurant was very basic, but ok. Staff were pleasant and helpful. Just a pity that they got one big thing wrong...
Our daughter had been staying with us, but had to leave one night before us. She went to reception and ordered a bottle of wine to be delivered to our room. She paid for it by credit card.
Unfortunately, the wine was not delivered. The member of staff had completely forgotten about it.
She offered to give us a bottle away with us, but... we were driving to LA, and... the occasion had passed. My daughter's credit card was promptly refunded, but... that's the difference between a 4 star and a 5 star property (and a 4 star and a 5 star review!)

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTHSanDiego, Manager at Pacific Terrace Hotel, responded to this review, May 3, 2013
Dear Soar84,
Thank you for taking the time to write about your stay with us. I am pleased to hear you enjoyed your stay overall and both surprised and sorry to hear about the missed wine. We will be sure to make up for it next time. Thank you for letting us know about it as we always strive for that 5 star service and certainly share in your disappointment. Thank you again and we hope to see you on any future trips to San Diego.
Sincerely,
Angela Hansen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pacific Terrace Hotel

Address: 610 Diamond Street, San Diego, CA 92109
Phone Number:
Location: United States > California > San Diego > Pacific Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in San Diego
#3 Romantic Hotel in San Diego
#5 Family Hotel in San Diego
#55 Business Hotel in San Diego
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Pacific Terrace Hotel 3.5*
Official Description (provided by the hotel):
Oceanfront, 4-diamond hotel between Sea World and La Jolla. ... more   less 
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Also Known As:
Pacific Terrace San Diego
Hotel Pacific Terrace

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