This hotel is very nice. We stayed a total of 5 nights in 2 weeks.
We came in April and was offered a full ocean view room overlooking pool. Loved the view and it was nice, we did hear a baby cry in room next to ours until 12am but I guess they felt since we had little ones we wouldn't mind the noise. A little insight "my kids sleep and not cry through out the night since they've been born." So that did bother me a little bit!
Second stay came with all 5 if my kids ranging from teenage to infant. My children are all well exposed to hotel stays and are very respectable to others and their quiet feet we teach. Anyway the second stay was disappointed at first they charged me more for my stay then last time and our room was in a hard location to lug stroller, carrier and the luggage for all the kids. The ice maker was out and we had to travel to the complete opposite of hotel for ice.
After being in our room and settling in all our clothes, luggage and food we discovered the carpeting was soaking wet by the bathroom, I also went to lay baby down for nap and the large decor pillow on bed was full if oils and black stains "gross". The comforter was also torn and I could see my 20 month old putting his finger and digging the stuffing out. So after that I felt I should call front desk Rachel answered apologized and sent up complimentary bottle of wine? That's ok but the room was in clear need of repair. Service showed up to look at water told us they be back with blower to dry floor, he never returned. Room service showed to replace pillow and comforter and she apologized, I just explained to her maybe it was rushed! But we had been waiting since 1245pm and it was ready at 245pm so not sure if the people who stayed their before us was just too ruff on the room.
Call back down to the desk while the older ones where at beach and talked to a Joe. He was AWESOME! He switched us rooms to a larger room not exactly where I wanted to be but it was nice! He also had Dan help with are luggage and transfer he was Great,too!! We finished out our Thurs to Sunday stay and we had a wonderful time!! Thank you Joe (supervisor) Angela M. And Dan Thomas. You all made our stay feel "top notch" and we appreciate what you did!!
- Official Description (provided by the hotel):
- Oceanfront, 4-diamond hotel between Sea World and La Jolla. ... more less
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- Also Known As:
- Pacific Terrace San Diego
- Hotel Pacific Terrace