I just got back from a one night stay. I have NEVER been so impressed by the service and staff at any hotel, ever. (Not even the Hotel Del Coronado in SD, which has NOTHING on this hotel except being famous and overpriced). Everyone was so extremely helpful without being insincere. They seem as if they enjoy their jobs:) (Must have a great management team). We found parking when we arrived, unloaded with help and later valet parked. Andrew (staff) delivered our bags to our room and even unloaded a box of capri suns into the fridge. Over and beyond expectations. We requested bed rails and they were delivered within 5 minutes. We loved the room #218. Beautiful furnishings, crown moulding, widescreen tv, ipod dock, etc. We borrowed their bikes and the staff helped us by attaching my trailer to one of the bikes and when we returned he collapsed it and stowed it in my parked car for me. The spa and pool were heated nicely. The only improvement suggestion would be to have a restroom outside or nearer the pool. It was inconvenient to have to go outside of the pool area with my room key, to go inside near the reception desk to the unisex restroom using my key. We were with toddlers so we frequented the restroom a bit. You also need keys to leave property. The outside shower was nice too, nice and as warm or hot as you like. The "Tommy Bahama" toiletries could have been some no frills brand but I brought my own so no big deal (but I did try them). Overall, I would recommend to anyone. Great place. I am so glad I got to experience it and hope to return one day when my budget allows, since it was $400.00 plus a night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.