I have travelled across the country twice with my yellow lab dog. A majority of the places have been chain hotels or motels but some have been mom and pop places as well. I always check the website for their pet policy---weight restrictions, charge for pet, etc. I have probably stayed a combined total of two months in a hotel with my dog and most places just require you to declare your pet when you check in so that they can take extra measures when cleaning your room after the stay. I have even had situations where I have checked into a hotel, told them I have a pet, and they SHRUG like it is no big deal (no waivers to sign, no charges, no specific rooms). I have never had an issue until this instance.
So I checked the policy online (hotels and their website) on this place and there were no restrictions but just that they charge a reasonable rate for pets. Cool, so I booked with hotels.com for three nights. My husband and I drive 6 hours and arrive at our destination and get ready to check in. We liked that the place was in Point Loma and it was close to the areas that we wanted to go.
When I told the manager at the window that we have our pet with us, he said that he could not check us in. He was very condescending and said “sorry but you should have called ahead because we only have select rooms that allow pets and your room is too nice and does not allow pets”. He continued to mutter under his breath that we should have called ahead and that we should always call ahead. Ok, I get it, I should have called ahead because you only have one or two pet friendly rooms and they are already occupied. But his tone of voice was very rude and I didn’t appreciate him scolding me that every time I stay in a hotel, I should call ahead. Cool, well bring me to tears over this because I am tired, just drove 6 hours, and like the parents of Jesus you told me that there is no room at the inn. Umm, refund my money and let me get the heck out of here then because this was obviously an honest mistake and I was sick of saying “I’m sorry” to this guy. I had to call hotels.com, get my money refunded, have them call the owner to verify the fact that I was not allowed to check in and able to get a full refund. Then he did start saying to the man on the phone for hotels.com “make sure you book her a room somewhere else, I don’t want her to leave unless she has a room somewhere else or I will try and get her something here”. I appreciated that but it was a little too late. So then I called up La Quinta because I know they don’t care if you have pets (and don’t even charge you) and booked a room last minute. I would prefer to give my money to a mom and pop place but if I am going to be treated like that, then I will give my money to a corporate place. When I was leaving, the owner came out to my car and told me to leave him a good review. And then he complained about the reviews that people leave that are negative. Well, I am sorry but I wasn’t about to give you a positive review because of how you initially treated me and I didn’t even get to see the rooms.
If you want people to call ahead for one of your limited numbers of pet friendly rooms, then say so on your website! Specify this on all of the websites that you use for booking like hotels, expedia, etc. That ONE line of information could have saved me a huge headache.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.