I reserved 2 queen beds. We arrived at 11 pm, exhausted. They put us in a 1 king bed with a sofa bed. The sofa bed was so uncomfortable, 4 of us tried to sleep on the King bed. We tried to change rooms, but they had no 2 queen bed rooms available. They overbooked and gave away our 2 queen beds. Horrible night's sleep. I told the front desk and she gave me a look like "I honestly don't care." She had me pay the full price and offered no discount for not providing us the room we were promised.