All staff members I encountered, except for the young lady with very long dark hair, have no business being in the hospitality field. The hallways and rooms smell musty with a base note of rotting organic matter.
Due to medical necessity I travel with a prescription drug that requires refrigeration. I frequently patronize IHG properties and have come to expect at least a small fridge in my room. Upon entering my assigned room I found there was none. I returned to the front desk to request from the young man at the desk, after outlying my special need, either a fridge or a room change and was told that was currently impossible. I asked for an estimate on availability since I was booked for an almost 2 week stay. Much to my annoyance I was told no estimate could be provided.
I asked about alternatives, he stated I could use the ice machine.
After using ice for the first night to preserve my medication I realized I would compromise its stability too much as all if the ice melted leaving a tepid water bath. I returned to the front desk that morning and explained my situation to another front desk person who told me I could label and place my medication in the fridge in the breakfast prep room.
The next morning as I went to retrieve my medicine a hotel employee tried to bar me from entering the room. I explained the situation to her and pointed to where my medication was stored. She was very bothered by my presence and very dismissive after that encounter.
Days letter as I checked out I noticed a new printed sign posted on the door of the room where I kept my medicine stating "employees only". Coincidence? I think not.
- Official Description (provided by the hotel):
- Take a Virtual Tour of the hotel.The Holiday Inn Express Hotel & Suites Harrison is a tastefully decorated four story hotel. We are convenient to local businesses and within walking distance to several restaurants. The indoor pool, hot tub and sauna are among the amenities of our hotel. All rooms have iron/board, coffee makers and hair dryers. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Harrison, AR and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Harrison Hotel Harrison
- Holiday Inn Harrison
- Harrison Holiday Inn