This is not a motel, it's a full service hotel or is supposed to be. They need to work on that. Keep in mind that this was during the week of Christmas and the hotel had very few guests and a minimal staff.
Check-in was quick and trouble free (Saturday). No bellman service was offered or seen.
Hotel: Lobby, pool area, small gym were clean. Bar and restaurant are directly in the middle of the open lobby so they're easy to find.
Room: Instant inspection showed room looked clean but it did need some attention. All the way around the room where the carpet meets the wall (approximately 3 inches) was visibly dusty and in places had hair and small pieces of debris where the upright vacuum doesn't reach. Ditto in the closet and under the desk. Bathroom was clean but not stocked with coffee (which I had to get at the front desk), only had soap and no other amenities, had ample nice quality towels and bed linens. Bed was good quality, pillows were cheap fiber-filled lumps. Nice HDTV. Forced air heat and thermostat worked perfectly.
First morning (Sunday) I had only lukewarm water and it was uncomfortable to shower. Reported to front desk and it was taken care of when I had returned. No problem with hot water during the remainder of my stay. Second day bathroom had coffee, soap was restocked, used coffee mug replaced by one with a huge chunk of stuck on food which was more than visible (2 mugs are provided), no personal amenities appeared, towels replaced, and the bedding was pulled up and not much attention was given to that task. Room obviously not vacuumed. Third day (Monday), returned to room at 5:30 p.m. and room had not been made, the hotel looked like a ghost town with bar and restaurant closed. I reported the unmade room upon leaving and returned to room at 10:30 p.m. and towels had been placed on counter, sink and counter not wiped down, soap replaced, this time I got a bottle of shampoo, comforter pulled up on bedding and that's it. Fourth day (Tuesday-Christmas), returned and room was made up, bathroom was clean, I received some lotion, shampoo, new soaps. Both mugs were clean. Again, comforter pulled up and sheets not smoothed. Floor still not vacuumed but the maid also overlooked the tip left on the nightstand. It was always taken before. Checked out on Wednesday morning.
Although there were not enough guests to warrant keeping the bar open after Saturday night and the restaurant open after Sunday brunch (most were outsiders for the buffet), a notice of this would have been nice. A lot more attention should be placed upon room cleanliness. I paid the same for each night yet my sheets were not changed during my entire four night stay, the floors were not vacuumed, and not much detail was given to my room. This is a fairly large hotel for a city the size of Topeka. For my stay, I'm giving it 3 stars where it really only deserves 2 and a half but I do appreciate the fact they gave most of their staff the holiday off and I understand that plus the lack of guests had an impact. That was also reflected in the price I paid during the holiday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.