I stayed at this hotel August 8 - 9, 2012. I am a frequent guest at this hotel, and have Platinum Elite status in the Priority Club. I do know that this hotel is under a new General Manager, who I have not met. The past GMs always took the time to meet me.
Upon check-in, I was greeted by name, and thanked for being a Priority Club member. It was late evening, but I was given my usual suite.
Everything was in place, but I did encounter a major problem. After using the restroom, the drain in the floor started backing up, and sewage ended up all over the floor. I did call the front desk, and they came and checked it out. The guy just shrugged his shoulders and muttered, "Oh, there is a clog upstairs in the room above you, and it must be breaking down." Maintenance is gone for the evening, but it will be taken care of in the morning.
I asked if I could change rooms, and he said I guess.
I packed my stuff up and went to the front desk (without anyone offereing help). The front desk then assigned me to a Handicapped King room, where the bed was broken down. NOT ACCEPTABLE!
I went back to the front desk again, and received a third room, The final room was a double non-smoking. It was ok.
The layout for this room was ok, but had a couple of complaints. The lightswitch for the room is not in a convenient place, and walking into a dark room, it was very difficult to find. You literally had to walk in past the bathroom to find the lightswitch. The bathroom was very small and noisy. Like many hotel rooms, there was a shortage of outlets.
Breakfast was ok, nothing special.
Upon checking out, I had to retell what happened. I don't know if it was ever passed on to management.
- Official Description (provided by the hotel):
- Meeting and Event Space for Conferences, Weddings and Banquets Near Topeka Attractions Comfort and convenience are standards at the Ramada Topeka West hotel. Located at Interstate 70 and Fairlawn Road, find yourself only moments away from the best Kansas attractions and nightlife. A relaxing dining experience is closer than ever at the Landmark Grill, located on-site and featuring nightly food and drink specials. Begin your day with a free hot breakfast buffet in the Pantry. Get a great workout in our fitness center followed by a refreshing swim in our indoor heated pool with hot tub and water slide. Guest traveling for work will appreciate our business center, meeting facilities and banquet space, along with Wi-Fi Internet access throughout the hotel. Our pet-friendly Topeka hotel also offers room service, free local area shuttle and suite accommodations. LOCAL ATTRACTIONS Bring the whole family and spend a day at the Topeka Zoo, or choose to witness exciting races at the NHRA Racetrack. Visit your favorite student or go on a campus tour close by at Washburn University, then step back in time at the Kansas Museum of History. The Kansas State Capital is also minutes away from our hotel in Topeka. DINING OPTIONS Landmark Grill, located onsite, is open nightly while the Pantry is open for breakfast and offers convenient room service. If you'd rather venture out, Paisano's Ristorante features authentic Italian specialties while the Blue Moose Bar & Grill boasts delicious pub cuisine in a casual setting. For dinner and a comedy or music show, stop by Jeremiah Bullfrogs Sports Bar and Grill or try a fresh tapped beer at Blind Tiger Brewery. When you're in the mood for traditional Italian food with a twist, visit Johnny Carino's. BUSINESS AND EVENT FACILITIES Our hotel in Topeka features event space for large and small meetings, weddings, banquet events and more. Also take advantage of our onsite business center with copy, print and fax capabilities. ... more less
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- Also Known As:
- Holiday Inn Topeka Hotel Topeka
- Holiday Inn Topeka West
- Topeka Holiday Inn