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BEST WESTERN Topeka Inn & Suites: Traveler Reviews

2.0 of 5
700 Southwest Fairlawn Road, Topeka, KS 66606
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BEST WESTERN Topeka Inn & Suites
Ranked #11 of 31 hotels in Topeka
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91 reviews from our community

    Trip type
Traveler rating
    41
    14
    11
    13
    12
Date Rating
High Ridge, Missouri
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Room doesn't match picture”
3 of 5 stars Reviewed August 27, 2012

Do yourself a favor and check the room before you settle in. The file of pictures available on Best Western's website for this hotel would almost make you think they're from another location. The couch and desk chair had stains on them, there was food stuck to the TV station card, and the room just kind of gave me the willies. I'm glad I packed my slippers. There may be other/better rooms on the property, so give them a look first.

Room Tip: Get a key, check the room.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Candyman5000 about BEST WESTERN Topeka Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
October 31, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland, Missouri
1 review
“"GREAT STAY"”
5 of 5 stars Reviewed August 14, 2012

It was a great stay at Best western Topeka, the general manager Mr Raj was very good at check in and whole staff was very kind and helpful. I will recommend this hotel to my friends and relatives. Beds, swimming pool , break fast, wireless internet, workout room, all were awesome.
finally it was a pleasure stay at Best western Topeka.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask john a about BEST WESTERN Topeka Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
“comfort stay”
5 of 5 stars Reviewed August 7, 2012

I was coming from denver, I am going to chicago was tired and stayed in topeka. It was pleasure stay at Best western topeka. Very kind staff everyone smiling happy, I will come back on my way made a reservation already with staff, pool was awsome.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask steve r about BEST WESTERN Topeka Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maize, Kansas, United States
1 review
1 helpful vote 1 helpful vote
“worst hotel ive ever been in..not ever worth 1 star”
1 of 5 stars Reviewed August 4, 2012

this is the worst hotel ive ever been in.
hotel hallways had fans blowing...hallway smelled out chemicals. swimming pool and hot tub had so much chemicals in it my eyes were burning all night. our room smelled. continental breakfast....ha! cereal and milk. way over priced! i could have stayed in a 3 to 4 start hotel for the price i paid here. bottom line..not worth the money...dirty hotel..rude customer service

Room Tip: you might need a suite here to get a good experience
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Candice-Ryan M about BEST WESTERN Topeka Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
October 31, 2012
Dear Candice,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Topeka hotels

Fairfield Inn Topeka
4 of 5 stars
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Garden City, Kansas
1 review
1 helpful vote 1 helpful vote
“Stinky Room”
1 of 5 stars Reviewed June 29, 2012

This room is stinky! One bed is very soft almost to the point of falling off if you sit on the edge and the other seems as hard as a rock. There is a Glade plug in in the outlet that looks as if it has NEVER been cleaned! The Cox channel guide felt dirty. The towels in the pool didn't smell clean or like there was any soap used when they washed them. The hot tub water did not smell clean or sanitized. Had this room not been non-refundable we would have left! We booked through Best Western 800 number and I am not impressed with this hotel at all. No elevator, went to the pool walked back up the stairs with my overnight bag and had to go back to the desk to have them fix my key. My family was still at the pool and when they got back their key did not work, luckily I was in the room to let them in.
NEVER would stay here again!!!

Room Tip: No elevator so if you can not do stairs I wouldn't stay here.
See more room tips
  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask dawnbena about BEST WESTERN Topeka Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
October 31, 2012
Dear Dawn,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Topeka Inn & Suites

Also Known As:
Best Western Topeka
Best Western Topeka Hotel
Topeka Best Western
Address: 700 Southwest Fairlawn Road, Topeka, KS 66606
Phone Number:
Region: United States > Kansas > Topeka
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Topeka
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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