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“Room doesn't match picture” 3 of 5 stars
Review of BEST WESTERN Topeka Inn & Suites

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BEST WESTERN Topeka Inn & Suites
2.0 of 5 Hotel   |   700 Southwest Fairlawn Road, Topeka, KS 66606   |  
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Ranked #16 of 33 Hotels in Topeka
Monett, Missouri
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
“Room doesn't match picture”
3 of 5 stars Reviewed August 27, 2012

Do yourself a favor and check the room before you settle in. The file of pictures available on Best Western's website for this hotel would almost make you think they're from another location. The couch and desk chair had stains on them, there was food stuck to the TV station card, and the room just kind of gave me the willies. I'm glad I packed my slippers. There may be other/better rooms on the property, so give them a look first.

Room Tip: Get a key, check the room.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, October 31, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    72
    21
    28
    17
    20
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Overland, Missouri
1 review
5 of 5 stars Reviewed August 14, 2012

It was a great stay at Best western Topeka, the general manager Mr Raj was very good at check in and whole staff was very kind and helpful. I will recommend this hotel to my friends and relatives. Beds, swimming pool , break fast, wireless internet, workout room, all were awesome.
finally it was a pleasure stay at Best western Topeka.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
5 of 5 stars Reviewed August 7, 2012

I was coming from denver, I am going to chicago was tired and stayed in topeka. It was pleasure stay at Best western topeka. Very kind staff everyone smiling happy, I will come back on my way made a reservation already with staff, pool was awsome.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maize, Kansas, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2012

this is the worst hotel ive ever been in.
hotel hallways had fans blowing...hallway smelled out chemicals. swimming pool and hot tub had so much chemicals in it my eyes were burning all night. our room smelled. continental breakfast....ha! cereal and milk. way over priced! i could have stayed in a 3 to 4 start hotel for the price i paid here. bottom line..not worth the money...dirty hotel..rude customer service

Room Tip: you might need a suite here to get a good experience
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, October 31, 2012
Dear Candice,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden City, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2012

This room is stinky! One bed is very soft almost to the point of falling off if you sit on the edge and the other seems as hard as a rock. There is a Glade plug in in the outlet that looks as if it has NEVER been cleaned! The Cox channel guide felt dirty. The towels in the pool didn't smell clean or like there was any soap used when they washed them. The hot tub water did not smell clean or sanitized. Had this room not been non-refundable we would have left! We booked through Best Western 800 number and I am not impressed with this hotel at all. No elevator, went to the pool walked back up the stairs with my overnight bag and had to go back to the desk to have them fix my key. My family was still at the pool and when they got back their key did not work, luckily I was in the room to let them in.
NEVER would stay here again!!!

Room Tip: No elevator so if you can not do stairs I wouldn't stay here.
See more room tips
  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, October 31, 2012
Dear Dawn,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2012

If the room I got was a regular queen, then I gotta see the suites. The room was spacious with a microwave fridge, coffee maker with clean and fresh linen. Good breakfast.The only problem was water pressure caused by everyone taking a shower at once in the morning. Need to let travelers on the highway know BW is there.

Room Tip: Make sure you take advantage of all the discounts provided by BW:)
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 5, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 11, 2012

Wanted a nice place which would take our dog. Our room was clean, bed very comfortable and plenty of space in the room. The front desk staff were friendly and helpful. There was no where next door to eat but we found a nice place only a couple of miles away still open (we were travelling on a Sunday). There is not an elevator although that was not a problem for us. Location is convenient to the interstate without being on top of it so very quiet. Will definitely stay there again on our next trips back to Colorado.

Room Tip: Ask for the ground floor if you don't to use the stairs
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 5, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Topeka Inn & Suites

Address: 700 Southwest Fairlawn Road, Topeka, KS 66606
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Topeka
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Topeka Inn & Suites 2*
Reservation Options:
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Also Known As:
Best Western Topeka Hotel
Topeka Best Western

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