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“Great Customer Service” 4 of 5 stars
Review of Residence Inn Topeka

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Residence Inn Topeka
3.0 of 5 Hotel   |   1620 SW Westport Drive, Topeka, KS 66604   |  
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Ranked #7 of 33 Hotels in Topeka
Kansas City, Missouri
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed June 10, 2014

We only stayed one night but the customer service before my stay was excellent. Prior to my stay they were fully booked but we potentially needed another room. They actually took our name and noted they would call if there was a cancelation. I did not think much about. It seems that if you don’t do anything in writing or electronically, there isn’t much follow up or confirmation of the request.

But they did! They called the day before to let us know of a cancellation. As it turned out we needed one less room than we booked. I offered to cancel on line. They asked if they could do it because they had someone else that needed a room. This showed they offer great customer service across the board and follow up.

Although I did not travel with a pet this time, I have. Residence Inns are known for being pet friendly. I wanted to note that there was plenty of green space to exercise your pet. There was also enough of an area, with minimal traffic, for a good walk with a pet.

This is an updated Residence Inn (there are several past their prime). The room was very comfortable, lots of outlets for the business traveler. This includes outlets that you can reach, while sitting on the couch.

The only reason for not an excellent is that we did not use any of the amenities or breakfast and thus cannot provide a review of other services

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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71 reviews from our community

Traveler rating
    38
    14
    12
    3
    4
See reviews for
30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Mason, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

I was really pleasantly surprised by this hotel. The staff was wonderful and friendly. The room itself was incredible! Recently updated and contained everything I needed. I kind of wish I could have stayed longer! My only complaint is the barking dogs across the hall, and I could hear the family above us walking around a bit. Overall very comfortable, I would highly recommend!

Stayed March 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed May 2, 2014

The room was clean and updated. The staff was friendly. My only complaint was that I was awakened very early by traffic noise. There is constant freeway noise, but the sound increased to unbearable levels early in the morning. We ran the air conditioner during our stay in an effort to block out the noise, but it was minimally effective. If you are a very heavy sleeper or can get a room on the other side of the hotel, then this may not be a problem for you. The beds are very comfortable and its location is very convenient for travelers on the I-470.

Room Tip: Pick a room on the side not facing the freeway.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TMIHospitality, Manager at Residence Inn Topeka, responded to this review, May 6, 2014
Dear Anniejewel,
Thank you for your review of the Residence Inn Topeka. I'm glad to hear that you found our beds comfortable and our location convenient to the interstate. Please accept my apologies for any noise that disturbed your stay. On future stays we would be more than happy to place you on the other side of the hotel. We hope you will offer us another opportunity to host you the next time you are in the area.

Sincerely,
Wesley H.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 17, 2014

We stayed at the Residence Inn in Topeka for over two weeks during our process of moving to Topeka and closing on a house. Overall, our experiences were very good.

This property has a wonderful staff with each one making sure guests are well taken care of. The rooms are spacious and clean and all common areas are maintained at least daily and more often if needed. Breakfast each morning and evening meals four days a week are a wonderful perk as well.

Our only complaint was noise. Most motels in Topeka sit near interstates so some traffic noise is to be expected. If considering a room here, it is wise to ask for a room facing the street rather than I-470. Noise from other guests was also a problem during our stay but staff addressed the issue and moved quickly to make our stay as comfortable as possible.

We were pleased with this property and would recommend it to friends coming to town with the suggestion to choose a room away from highway noise.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yonkers, NY
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2014

Passed through with the family on a driving trip of the plains. Very nice stay. Clean, roomy. Comfortable bed. Staff was exceedingly friendly and helpful. Didn't use the pool myself, but it appeared popular (nice, indoor, well maintained). This would be my first choice when going back to Topeka.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

My husband and I were in Topeka for a family event and stayed 4 nights. Hotel was great, staff very friendly,good free breakfast, clean and comfortable room, and located in a central location. Would highly recommend to all.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Daufuskie Island, South Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2014

Hotel was very clean - no complaints. They were in the middle of renovations - but there was no noise and didn't bother us as they weren't working when we were there. So, expect updated clean rooms! Easy access on / off highway.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Topeka

Address: 1620 SW Westport Drive, Topeka, KS 66604
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Topeka
#8 Business Hotel in Topeka
#8 Romantic Hotel in Topeka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Topeka 3*
Number of rooms: 66
Official Description (provided by the hotel):
The Residence Inn Topeka is an all-suite property with: complimentary evening social hour (Monday - Thursday), complimentary deluxe continental breakfast daily, an indoor pool and jacuzzi. Facilities and services include:a Sport Court, exercise room, valet service, on-site laundry facility, and complimentary grocery shopping service. We are within walking distance to shopping and restaurants. ... more   less 
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Also Known As:
Topeka Residence Inn

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