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“Clean” 5 of 5 stars
Review of Residence Inn Topeka

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Residence Inn Topeka
3.0 of 5 Hotel   |   1620 SW Westport Drive, Topeka, KS 66604   |  
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Free Parking
Ranked #7 of 32 Hotels in Topeka
Louisville, Kentucky
Top Contributor
243 reviews 243 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
70 helpful votes 70 helpful votes
“Clean”
5 of 5 stars Reviewed June 10, 2013

The breakfast is good and the rooms are clean. The staff really tries hard to make the guests feel welcome. The only problem is that the hotel is near a highway...so most of the rooms have highway noise. Always ask for an inside room not facing the highway. The pool area is nice. The location is good.

Room Tip: ask for a room not facing the highway!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    42
    16
    12
    3
    5
See reviews for
34
10
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 4, 2013

We have had the pleasure of staying at other Residence Inns and have always had good luck. This time was different, see below.

1.The overall impression that I got was that of property neglect.
2. We had drinks at the pool on Saturday afternoon and the cups were still sitting where we left them on Sunday at 11 pm.
3. The breakfast items were stale. (bagels, muffins and cereal)
4. The first day we left the "no service" sign up but took it off the door at about 10 am on the second day. We left, went to a family reunion, came back and no one serviced our room. When my husband told the front desk staff, they told him that we still had the "no service" magnet up. They did service our room when we left again but not before implying that he was lying.
5. The hot tub was green. Not just a little green but neon green!

We will NOT stay here again and I would advise anyone that is considering it to think twice before you do. I did tell the front desk that I was going to write this review and she didn't seen to care if I did or didn't. She did tell her manager who made no effort to speak with us before we left. I think Marriott need to pay attention to this franchise.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopekaRI_GM, General Manager at Residence Inn Topeka, responded to this review, June 12, 2013
Thank you for bringing these issues to our attention. We strive to provide excellent service as well as an excellent product to all of our guests. Guest Satisfaction is our highest priority when dealing with any guest at our hotel. I apologize that we fell short of that during your stay. The issues you outlined have all been addressed with all our staff. We hope you will give us a chance to make things right and try the Residence Inn again next time you stay in Topeka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee's Summit, Missouri
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 28, 2013

This hotel is wonderful. The rooms are clean and well taken care of. It's quiet. They are close to the zoo and any kind of restaurant you could possibly want. They are located across from a nice mall. My only complaint is the breakfast. It's basically the same thing every day...eggs, sausage and potatoes. And the eggs are not very good.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed May 26, 2013 via mobile

We had a family reunion scheduled in Topeka, needed a hotel that had a good location for traveling family members. From the first time calling the hotel through the checkout morning, from the check-in to the maid service, even the complimentary breakfast was great. I have never experienced such great customer service. We were able to not only enjoy our weekend together but now know where to stay in July for other festivities.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Topeka, Kansas
1 review
5 of 5 stars Reviewed May 22, 2013

Excellent place to stay, I have been here for 3 weeks and from the staff to the housekeepers great service, I would highly recommend you stay at this place. It is located at the heart of wannamaker rd where you can get to any location in good timing. The breakfast and dinners are awsome. I will use this hotle every chance I can.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlsbad, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

comfortable stay, staff friendly and helpful. We were here visiting family and found this hotel to be much more roomy than most, having a fridge was wonderful, and breakfast was great! The staff had answers to all my questions and were more than happy to help. I will use this hotel again when in town.

Room Tip: request non hiway if you are a light sleeper.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

Excellent place, they got all HD channels with 32 inch LCDs. Very comfortable beds. Love it. Great service. I would highly recommend. The place is located at the heart of Wannamaker rd. behind best buy. The complementary breakfast and evening dinner is awesome and it's healthy.

Room Tip: Great place to stay with kids and family.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Topeka

Address: 1620 SW Westport Drive, Topeka, KS 66604
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Topeka
#7 Romantic Hotel in Topeka
#10 Business Hotel in Topeka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Topeka 3*
Number of rooms: 66
Official Description (provided by the hotel):
The Residence Inn Topeka is an all-suite property with: complimentary evening social hour (Monday - Thursday), complimentary deluxe continental breakfast daily, an indoor pool and jacuzzi. Facilities and services include:a Sport Court, exercise room, valet service, on-site laundry facility, and complimentary grocery shopping service. We are within walking distance to shopping and restaurants. ... more   less 
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Also Known As:
Topeka Residence Inn

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