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“Surprising sub standard Hampton Inn” 2 of 5 stars
Review of Hampton Inn Topeka

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Hampton Inn Topeka
2.5 of 5 Hotel   |   1515 SW Arrowhead Rd, Topeka, KS 66604   |  
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Ranked #1 of 33 hotels in Topeka
East Meadow, New York
Top Contributor
184 reviews 184 reviews
64 hotel reviews
Reviews in 108 cities Reviews in 108 cities
117 helpful votes 117 helpful votes
“Surprising sub standard Hampton Inn”
2 of 5 stars Reviewed March 30, 2013

We are very frequent Hampton Inn customers, probably in more than 20 states, and we were quite disappointed by this Topeka branch. The room looked similar, the breakfast had the same items, and the lobby was nice BUT..... This is the first time we have ever stayed in a king bedded room for 2 people with only one chair in the room...no club chair, no additional straight back chair, no stool...nothing but one desk chair. When I asked the reception desk person if I might borrow a chair to use in my room to read and use my laptop, the loan of a chair was denied, even though I merely requested to take a small chair upstairs for an hour or two and promised to bring it back downstairs.....also a very unHilton-like attitude. Even though I am a Hilton Honors member for many years, I was surprised again...our room window faced a brick wall 3 feet away and we could not see out at all. This poor treatment, negative fearful attitude on the part of the reception person, and barren room do not reflect well on Hampton Inn as a brand name. I note that this Hilton Inn is rated the number one hotel in Topeka and that may be true for Topeka, but the owner of this property should be ashamed and Hilton embarrassed. We traveled further the next day to another Hampton Inn 4 hours away where I am writing this review.....we have comfortable chairs in our room and a parking lot view where we can see the sky and the weather, not a lot to ask for.

Room Tip: Plan to stay away from your room since you cannot sit down.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topekahampton, Manager at Hampton Inn Topeka, responded to this review, April 1, 2013
Thank you for taking the time to write a review for us. We value and appreciate the time you took to provide us with your feedback. You are right, that was not hamptonality and we deeply apologize for not exceeding your expectations. We will have team huddles to discuss our staff's attitude when presented with a request or challenge; we hope to be given a second change to redeem ourselves. It is with deep regret that the room you stayed in did not have a good view, every hotel has a few rooms that where built under architectural constraints and we hope to have a solution in the future but at the moment there is little we can do to fix that room's window view.

Again, our sincerest apologizes and greatest appreciation for taking the time to write us a review!
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180 people have reviewed this hotel

Traveler rating
    113
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    10
    5
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Osseo, Minnesota
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 18, 2013

Just what I would expect from a newer Hampton. I love the duvet covers that are cleaned for each new guest. The HD TV had great reception, wireless a tad slow, but I was streaming a program that I had missed on the trip. Great breakfast with lots of choices. The attendant at the front desk kept me laughing as I waited for my husband to return from the car. The price was higher than some other brand hotels, but inexpensive for a Hampton. We will return.

Room Tip: A word of caution. This hotel is very near the highway. If you are bothered by interstate noise re...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
139 reviews 139 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 12, 2013 via mobile

Stayed here for a downtown meeting. Right off I-470 and close to restaurants. Only a few minutes from downtown. Courteous staff. Room was clean and pretty standard for a Hampton Inn. Would stay here again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
79 reviews 79 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 3, 2013

We had trouble finding this hotel. While it sits by the interstate, it is not easy to get to. The staff was very friendly, the room clean and the breakfast typical of Hampton Inns. I can't think of anything to say negatively about the hotel. If you want a clean, comfortable, friendly place to spend the night, this is it.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topekahampton, Manager at Hampton Inn Topeka, responded to this review, March 5, 2013
Thank you for taking the time to fill out a survey for our hotel. We appreciate your warm comments and understand that your star rating mainly reflects our location. It is regretable that we were unable to get a location on wanamaker road, however our location does provide better parking lot security compared to other properties due to our location. We hope to see you again soon in the near future!

Thank you
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Omaha
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2013

The staff was extremely helpful and friendly. Every time we came into the lobby area we were acknowledged with some greeting. Made you feel welcome and cared for. The breakfast staff was very efficent and seemed in good spirits. This was are first time at a Hampton Inn and were very impressed. We stayed at another Hampton on Sunday night due to the great experience at this one. The other one we stayed at was average but not anywhere near as good as this one. All Hampton Inns need to be like this one. Room and clean and quite. Pool was clean, clear and well taken care of .

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topekahampton, Manager at Hampton Inn Topeka, responded to this review, March 5, 2013
We are delighted that our warm spirits are being noticed! Thank you for taking the time to fill out a review and share with us your experience while lodging with us. We will continue to improve in any aspects that we can and look forward to your future stays!

Thank you
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Kansas City, Missouri
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed over the weekend for daughters volleyball tournament. Full of parents and kids but staff did a great job taking care of everyone. Nice indoor pool. Hotel is in great shape. Rooms and beds were good as well. Right off of the loop w lots of places to eat nearby. Breakfast was average Hampton fare. No cons very happy w our stay. I would recommend to others. Well kept hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topekahampton, Manager at Hampton Inn Topeka, responded to this review, February 19, 2013
Thank you for taking the time to write our hotel a review, we greatly apprecaite our guest feedback and value their thoughts and input. This past weekend was wonderful and the volleyball teams we had were a delight! We are glad to have met your expectations and hope we continue to do so in your next visit!

Thank you,
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EL PASO
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 4, 2013

A warm and friendly staff and hotel on a typical dismal cold Kansas winter night.
Easy check-in and check-out with pleasant and comfortable rooms.
Good eating establishments nearby and some just across the parking lot.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topekahampton, Manager at Hampton Inn Topeka, responded to this review, February 19, 2013
Thank you for taking the time to write our hotel a review! We hope you get to stay with us during warmer times but are glad to read that the cold weather didn't affect your stay in Topeka. We greatly appreciate the warm comments and look forward to your next visit!

Thank you,
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Additional Information about Hampton Inn Topeka

Address: 1515 SW Arrowhead Rd, Topeka, KS 66604
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Topeka
#2 Family Hotel in Topeka
#3 Romantic Hotel in Topeka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Topeka 2.5*
Official Description (provided by the hotel):
Momentous history in a friendly atmosphere...welcome to the Hampton Inn Topeka. Get a sense of major history, cultural awareness and a spirit of adventure when you visit Topeka, the Kansas state capital. The Hampton Inn® hotel in Topeka is located within walking distance of the Westridge Shopping Mall and the Topeka public golf course, and only about five minutes from the state capitol. Explore the Kansas State Capitol, including a 296-step tour of the Capitol Dome, and displays of Kansas history presented through murals and a sculpture. Our hotel in Topeka is also close to the Kansas Museum of History featuring pioneer artifacts. Get a sense of momentous history at the Brown v. Board National Historic Site & Museum, or explore a complete pioneer village at Old Prairie Town at Historic Ward-Meade Park. Catch a show at the Topeka Performing Arts Center, or speed things up at the Heartland Park Raceway. Get more tips on the local sights from the friendly team at our Topeka hotel. ... more   less 
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Also Known As:
Hampton Inn Topeka Hotel Topeka

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