My wife and I booked our room at the Courtyard Tupelo as part of a wedding block. When two of the guests called my wife (the Matron of Honor) to tell her they wouldn't be able to make it, she graciously offered to call and cancel their rooms since she had the phone number already. The next 14 hours consisted of repeated calls to at least 2 front desk clerks, the Front Desk Manager, and the property's General Manager where each one of them spent their time yelling at and insulting my wife instead of fixing the problem. It seems the staff there were more interested in hanging the charges for the unused rooms on the bride than on maintaining good will. The General Manager herself even accused my wife of lying about her intention to checkout if these charges weren't reversed. The charges were reversed in the end, but I'm unaccustomed to letting disparagements against my wife such as these go unanswered. With the exception of the weeknight 3rd shift clerk, the front desk staff was categorically rude to us on multiple occasions. This hotel should be avoided at all costs.
- Also Known As:
- Courtyard Tupelo Hotel
- Courtyard Tupelo Hotel Tupelo
- Tupelo Marriott
- Tupelo Courtyard
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