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“Not as good as other HGI hotels I've stayed in” 3 of 5 stars
Review of Hilton Garden Inn Tupelo

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Hilton Garden Inn Tupelo
3.0 of 5 Hotel   |   363 East Main Street, Tupelo, MS 38804   |  
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Earn 2X HHonors Points
Ranked #6 of 26 hotels in Tupelo
Jackson, Mississippi
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Not as good as other HGI hotels I've stayed in”
3 of 5 stars Reviewed February 21, 2013

I would not rate this hotel as high as other Hilton Garden Inns in which I've stated. The property was clean and service was adequate. As a Hilton Honors Silver member I was expected to be provided with two bottled waters and was not offered any. I did not eat in the restaurant so I an unable to comment on it. I understand a new Hampton Inn just opened in Tupelo and will probably try it next time as it is less expensive and includes complementary breakfast.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Front Office Manager at Hilton Garden Inn Tupelo, responded to this review, March 5, 2013
Dear Guest,

I am sorry to hear your stay did not meet your expectations. We try to make each guests stay wonderful and sorry to hear that was not the case. We do offer our hhonors Silver members water, rather we let them choose from our variety of drinks in the Pavilion Pantry.

I do hope you provide us with the chance to show you how our staff and hotel can and does meet guest expectations.
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Birmingham, Alabama, United States
1 review
2 of 5 stars Reviewed February 8, 2013

I was disappointed that reserving an accessible room did not get me a room on the first floor. I am mobility impaired and a room half way down the hall on the second floor was a huge challenge. There was a shower seat, which was nice, but the hand-held shower didn't work, so that was a total bust.

I did like the adjustable bed. It was way too firm the first night, and I was able to locate the controls and adjust to a softer setting for the second night, which helped.

The pool wasn't particularly clean, but the hot tub was so filthy it stank. I had selected this hotel so I could decompress in the pool and hot tub after my long day. Waste of money!

Breakfast was excellent, at a fair price. However, the so-called vegetable quesadilla was overloaded with jalapeno peppers, barely any cheese, and was cold to boot. Ick.

I won't be staying here again. There are better values in town.

Room Tip: Don't make your reservation online. Call the reservation desk and be very specific about your n...
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  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Manager at Hilton Garden Inn Tupelo, responded to this review, April 22, 2013
We are SO sorry that we were not able to provide you with the quality of services you deserve! This is not typical of our hotel and staff, and we appreciate you making us aware of this opportunity to improve our customer experience.

We will be sure to address the areas mentioned to ensure situations like this are not repeated. Your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay and we apologize again that the miscommunication between departments affected your stay. If there is anything that we can do to rectify this with you, please feel free to contact us directly.

Thank you again for your feedback. We hope that you will consider staying with us again.
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Frisco, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

Wonderful first stay. Won't even bother looking at another property for future stays! Just make sure to get your cookies early in the evening...they go fast! Breakfast is good and they have a pretty decent selection.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Guest Relations Manager at Hilton Garden Inn Tupelo, responded to this review, March 2, 2013
Thank you so much, Dear Guest, for recognizing the high standards of the Hilton Garden Inn brand and of the Hilton Garden Inn Tupelo! We are proud to be one of the most popularly recognized hotels for business and leisure travel!

Tupelo has much to offer, and we are right in the middle of downtown dining and shopping. And there's more to come!
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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

Stayed here on business. The Staff was very courtesy and helpful at check in. The room was very clean. The hotel was Convenient to a variety of restaurants.

All in all a good place to stay.

Room service was convenient and the food was very good.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Guest Relations Manager at Hilton Garden Inn Tupelo, responded to this review, January 25, 2013
Thank you for your kind words! We're so glad that you enjoyed your stay with us.

We do have some great nearby restaurants (within easy walking distance); AND, we have a great in-house restaurant, The Great American Grill! Check out our new menu!

We, too, believe we are the best hotel in Tupelo and those Hilton Garden Inn standards are pretty high, aren't they? Of course, we believe that what makes our hotel special is YOU--our valued Guest(s)!

Our friendly Staff thanks you again! Come back soon and lay your head on our comfortable pillows and beds, okay?
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Top Contributor
52 reviews 52 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 20, 2013 via mobile

I stay at this location for business travel at least once per month. I can always count on consistentcy with a HGI. Gave some minor feedback for improvement on this last stay in a survey, and got a response from the AGM in a day. Looking forward to my next stay and would recommend for any traveller to Tupelo.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Guest Relations Manager at Hilton Garden Inn Tupelo, responded to this review, January 21, 2013
Valued Guest,

Thank you for your review! We are always so happy to hear from our family members that stay with us often! We're glad to know that your experience with us has been consistently good and we thank you for your feedback. Your opinions, ideas and feedback are extremely important to us!

We look forward to your next visit!
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Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2013

This is the ONLY place I stay when I am in the area. Friendly staff that will always give a great referral for a down home, local place to eat. I can eat at a chain restaurant anywhere. Ample, well-lit parking. Clean rooms and a great made to order breakfast. When I asked for my eggs to be fried hard, the cook asked if I wanted the yolks busted or not. Now that's a man who knows his craft! This is the perfect place to park your Blue Suede Shoes!

Stayed January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Guest Relations Manager at Hilton Garden Inn Tupelo, responded to this review, January 21, 2013
Valued Guest,

Thank ya, Thank ya, Thank ya vera much! Your kind words and excellent referral mean so very much to us! It is GREAT to hear that our goal of excellent customer service is exactly what you receive during every visit with us!

We do have some wonderful down-home dining experiences close by, don't we? Our Front Desks Service Representatives are committed and enjoy being able to provide directions for our guests to meet their specific wants and needs.

Thank you for noticing our cleanliness, also. Our housekeeping department works long and hard to make sure we are ready for our valued guests' arrival!

Now that breakfast experience certainly went over the top, didn't it? Thank you for pointing out to us what a great associate we have working our breakfast line. We'll make sure he gets your compliments!

Come back to see us soon, ok?
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Cartersville, Georgia
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2013

Wife and I got to Tupelo around 9 on our way to Memphis. We got a lower rate (99 from 139) from the front desk person. The hotel seemed to be clean; we didnt stay for breakfast. We wanted to try priceline, but it wsas raining and we figured this lower rate was close enough for us.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgitupelo, Guest Relations Manager at Hilton Garden Inn Tupelo, responded to this review, January 3, 2013
Valued Guest,

We're so pleased that you stopped through during one of the rare opportunities that we have to accommodate your request for a lower rate. During December, we were offering a Holiday Rate on certain nights and you were certainly fortunate to catch that deal!

We're happy, also, that you found everything to your satisfaction and hope that the next time you stop through, you'll enjoy our lovely full breakfast buffet, including cooked-to-order items.

Happy New Year! We hope to see you again soon!
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Additional Information about Hilton Garden Inn Tupelo

Address: 363 East Main Street, Tupelo, MS 38804
Phone Number:
Location: United States > Mississippi > Tupelo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tupelo
#3 Romantic Hotel in Tupelo
#5 Family Hotel in Tupelo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Tupelo 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Tupelo, MS is taking extraordinary steps to stay ahead of the changing needs of hotel travelers and will be undergoing a renovation to make improvements to enable our guests an experience that promises greater comfort and enhanced productivity. We will be taking great strides during this time to ensure all guests are comfortable, can function with ease and will remain in control of their experience at the hotel.This Tupelo, MS hotel is set in the heart of Historic Downtown Tupelo, Mississippi. Our Tupelo hotel is adjacent to the BancorpSouth Center Arena and BancorpSouth Conference Center. Indulge in some retail therapy in downtown Tupelo or visit Elvis’ birthplace. Stay in a spacious guest room or suite and enjoy space, flexibility and modern amenities. Relax with your favorite shows on the HD flat-screen TV. Work out in your room with the Stay Fit Kit®, available from reception. Stay connected with complimentary WiFi access in every guest room and work at your leisure at the large work desk with ergonomic chair. Enjoy a great night’s sleep in one of our popular Garden Sleep System® beds.Begin each day with a hearty cooked-to-order breakfast from the hotel’s restaurant, the Great American Grill®. Stock up on snacks and drinks from the onsite 24-hour Pavilion Pantry® convenience store, or order room service to dine in the privacy of your own room. Keep up with work in the Business Center, which offers printing, photocopying and fax access, and host meetings in the hotel’s 10,000 sq. ft. of event space. Swim laps in the indoor pool, or relax after a long day with a dip in the whirlpool spa. ... more   less 
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Also Known As:
Hilton Garden Inn Tupelo Hotel Tupelo
Hilton Tupelo
Tupelo Hilton Garden Inn

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