From the moment the taxi pulled up to the front door, our every need was met. Norman took out our luggage, got us bottles of water while we waited to check-in. Mid-afternoon, we received a knock on the door and it was room service with a tray of cheese and crackers. We didn't order room service, but the waiter insisted it was for us. Turns out it was a treat for my daughter who was auditioning at Boston Conservatory. That was something I had mentioned in passing when we checked in.
We checked out and stored our luggage, while my daughter auditioned. When we returned, I realized I'd left my winter scarf up in the room. Again, the staff was so helpful. Housekeeping brought it down immediately and it was wrapped in a plastic bag.
Comfortable bed and very clean as well.