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“This Was Kind of a Thrill, Actually” 5 of 5 stars
Review of Marriott's Custom House

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Marriott's Custom House
3.5 of 5 Resort   |   3 McKinley Square, Boston, MA 02109   |  
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Ranked #9 of 77 Hotels in Boston
Certificate of Excellence 2014
Phoenix, AZ
Top Contributor
106 reviews 106 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
121 helpful votes 121 helpful votes
“This Was Kind of a Thrill, Actually”
5 of 5 stars Reviewed December 12, 2012

I was a guest of a guest at the Custom House. It is a time share, so I am not sure how accessible it is to non-members. The hotel itself is a solid 4 star suite hotel, but the real fun part is staying in this historic buidling in Boston. It is very interesting from an archectectural standpoint and affords stunning views of the city and harbor. There is an outdoor observatory at the top which was great fun. For tourists, it is a great location, right next to Faneuil Hall and across Atlantic Avenue from the waterfront and North End. They have a reception in the evening on the second floor rotunda (which is quite beautiful and interesting too). They seem to have a lot of activities to make families happy. Overall, really fun!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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568 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Austin, Texas
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

I have to say this place far exceeded my expectations for the 269 rate I paid. The rooms are villas and extremely spacious. There are nightly music events and movies for kids. Great subway access and right next to north end. The service was excellent and so was the security on prem. I will be back with my wife and kids to visit Boston.

Stayed December 2012, traveled on business
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Olympic National Park, Washington
Top Contributor
138 reviews 138 reviews
44 hotel reviews
Reviews in 55 cities Reviews in 55 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed December 2, 2012

Locaion is perfect, easy to get to, and always easy to find because it is probably the largest clock tower in the city, so you can spot it from anywhere! The hotel is immaculate and the rooms have an "oval office" feel. The most quiet hotel I have ever stayed, very clean, beds were comfortable. Large rooms with a small kitchenette, perfect for large family. Observation tower at the top of the building was always fun to visit and provided a great view of the city. Younger kids loved the game room and activity room, hotel is literally in the market area so older kids can roam freely. Lobby is beautiful and made for an elegant kickoff to the holidays! Wish all hotels on travel could be this perfect.

Room Tip: All rooms provide an excellent view, top floors are probably the best.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 27, 2012

We stayed at Custom House over the Thanksgiving weekend, we had three rooms and all were on the same floor which provided different views of the city. The rooms were great, very complete with a kitchenette with refrigerator and microwave. The location cannot be beat, everything is close, the North End with the Old North Church and the excellent Italian restaurants, Boston Common and the Public Gardens are a 20 minute walk away. Matthew Thompson, the Activities Director created some scavenger hunts about the hotel as well as Boston that really show you areas that you might have missed. Worth the effort to find everything on the list. We didn't have an opportunity to hear the music as we were out every night but we heard the acts were good. Since we were on the 6th floor, there was some noise from the bars, but the bedroom windows have an extra layer to reduce the noise, so it wasn't that bad. Definately someplace to return to.

Room Tip: High floor for the views.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funchal, Portugal
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 23, 2012

This location is unbeatable. Very close to Quincy Market, Boston Harbor, Metro station, various good restaurants. Hotel service and rooms are excellent. While we stayed, Sandy landed and staff was very helpful at all times.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodlandstx
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 21, 2012

This is a unique property, and if you can, try to book a room here. It feels like staying in the US Capitol. The historic details are extraordinary and the hotel is elegant and well-run. The location is spectacular for historic sights; an easy walk of less than 10 minutes to anything you wish to see. Quincy market next door has a multitude of food options which were convenient for us to bring dinner home and eat in our villa. The rooms are lovely and fine for a family of 4. Best of all, the hotels offers free nightly entertainment. "Rum and Revolution", by historical re-enactors, was amazing and is our favorite memory of Boston-the actors were outstanding, the settling accurate, and the whole evening was very charming.

Room Tip: higher rooms are better
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Park, MD
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 11, 2012

We absolutely loved everything about this hotel! The room was beautiful and felt more like a bed and breakfast than a hotel. It even had a kitchenette. We felt right at home in our room. We had a beautiful view of the city and it was awesome to see the hotel from the outside from almost any of our sightseeing walks.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boston
#12 Family Hotel in Boston
#31 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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