Outstanding Hotel in every way with its central location and sheer monumental presence ;this wonderful building stands aloft amongst the Boston sky scrapers - you will never get lost on your way back as you can see its magnificent clock every where ! With great views of the Harbour and surrounding district it makes this a special place to stay in Boston .
The building aside the staff are very professional and friendly and as you would expect the Hotel is extremely well kept and clean .
We were lucky enough to room under the Clock House wow what a midnight view treat .
I cannot comment on the food as we were so busy exploring Boston that we didn't get time to eat but my guess is it must have been good - wish we could have tried some !!

The Customs House is a wonderfully preserved historic building, about two blocks from Faneuil Hall and Quincy Market. The lobby and lounge level have wonderful architectural detail. There is an observation deck on the 26th floor with fabulous 360 degree views of the city, the harbor and Cambridge. There are tables and chairs on the deck that would permit you to sit and enjoy the view and a drink during warmer months.

The rooms are large suites with very large bedrooms and a sitting room/dining room combo with a small kitchenette. The furnishings are traditional and the color scheme is lovely and restful. There are tvs in both the bedroom and the sitting room. Most of the rooms should have great views. Our room faced the harbor. We were on the 8th floor and it was very quiet.

There is a microwave, toaster, coffee maker, refrigerator and dishwasher, but no stove top. A continental breakfast is available for a nominal price in the members lounge on the second floor. Many wonderful restaurants are in walking distance.

All of the staff that we encountered were very helpful and friendly, particularly the bellman and the front desk. We hope we can return to the Customs House.

We have owned a time share at The Custom House for twenty years and we have enjoyed all our visits. Everyone from the valets, front desk, concierge and maintenance staff are so welcoming. The suites are extremely comfortable and some have a magnificent view of the harbor with the airport beyond. The Boston Aquarium is just across the way and Quincy Market is on the doorstep. Now that the Big Dig is over the North End, with its myriad of good restaurants, is a very pleasant walk through the park. In the other direction one can walk along the water front to the Institute of Contemporary Art - a real treat on a nice day. It is true that The Custom House does not have a dining room. A Continental buffet breakfast is served daily in The Counting Room, but we usually have ours in our suite where there is a coffee maker, microwave, toaster and small fridge. Just steps from the entrance is Tedeschi's - a convenience store selling all the essentials.

This is not your typical vacation club resort. Nice suite with bedroom and combo living room / kitchenette. Don't look for cooking dinner as the kitchenette has a toaster and micorwave. Don't worry though, there are many restaurants within walking distance. Room is very comfortable, although more than 2 people could get crowded. Staff is very accommodating, particularly Bonne(daylight) and Kathy(second shift). Beautiful views from the 26th floor - guests are able to walk outside and take pictures or sit and enjoy the views!! Location is ideal...short walk to the Freedom Trail and literally less than 5 minutes from Interstate 93 with easy access!! On-site parking is a little steep($39/day) but there aren't any other alternatives close at hand. Valet parking attendants are prompt, courtesy, and timely!!