We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic” 5 of 5 stars
Review of Marriott's Custom House

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Marriott's Custom House to your Saves list
Marriott's Custom House
3.5 of 5 Resort   |   3 McKinley Square, Boston, MA 02109   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Rewards Members Save 20%
Ranked #9 of 77 Hotels in Boston
Certificate of Excellence 2014
Worcester, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Fantastic”
5 of 5 stars Reviewed November 5, 2012

Outstanding Hotel in every way with its central location and sheer monumental presence ;this wonderful building stands aloft amongst the Boston sky scrapers - you will never get lost on your way back as you can see its magnificent clock every where ! With great views of the Harbour and surrounding district it makes this a special place to stay in Boston .
The building aside the staff are very professional and friendly and as you would expect the Hotel is extremely well kept and clean .
We were lucky enough to room under the Clock House wow what a midnight view treat .
I cannot comment on the food as we were so busy exploring Boston that we didn't get time to eat but my guess is it must have been good - wish we could have tried some !!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

568 reviews from our community

Traveler rating
    387
    146
    11
    12
    12
See reviews for
220
181
15
45
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 27, 2012

The Customs House is a wonderfully preserved historic building, about two blocks from Faneuil Hall and Quincy Market. The lobby and lounge level have wonderful architectural detail. There is an observation deck on the 26th floor with fabulous 360 degree views of the city, the harbor and Cambridge. There are tables and chairs on the deck that would permit you to sit and enjoy the view and a drink during warmer months.

The rooms are large suites with very large bedrooms and a sitting room/dining room combo with a small kitchenette. The furnishings are traditional and the color scheme is lovely and restful. There are tvs in both the bedroom and the sitting room. Most of the rooms should have great views. Our room faced the harbor. We were on the 8th floor and it was very quiet.

There is a microwave, toaster, coffee maker, refrigerator and dishwasher, but no stove top. A continental breakfast is available for a nominal price in the members lounge on the second floor. Many wonderful restaurants are in walking distance.

All of the staff that we encountered were very helpful and friendly, particularly the bellman and the front desk. We hope we can return to the Customs House.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New London, New Hampshire
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2012

We have owned a time share at The Custom House for twenty years and we have enjoyed all our visits. Everyone from the valets, front desk, concierge and maintenance staff are so welcoming. The suites are extremely comfortable and some have a magnificent view of the harbor with the airport beyond. The Boston Aquarium is just across the way and Quincy Market is on the doorstep. Now that the Big Dig is over the North End, with its myriad of good restaurants, is a very pleasant walk through the park. In the other direction one can walk along the water front to the Institute of Contemporary Art - a real treat on a nice day. It is true that The Custom House does not have a dining room. A Continental buffet breakfast is served daily in The Counting Room, but we usually have ours in our suite where there is a coffee maker, microwave, toaster and small fridge. Just steps from the entrance is Tedeschi's - a convenience store selling all the essentials.

Room Tip: The higher the better.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 5, 2012

This is not your typical vacation club resort. Nice suite with bedroom and combo living room / kitchenette. Don't look for cooking dinner as the kitchenette has a toaster and micorwave. Don't worry though, there are many restaurants within walking distance. Room is very comfortable, although more than 2 people could get crowded. Staff is very accommodating, particularly Bonne(daylight) and Kathy(second shift). Beautiful views from the 26th floor - guests are able to walk outside and take pictures or sit and enjoy the views!! Location is ideal...short walk to the Freedom Trail and literally less than 5 minutes from Interstate 93 with easy access!! On-site parking is a little steep($39/day) but there aren't any other alternatives close at hand. Valet parking attendants are prompt, courtesy, and timely!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moss Beach, California
Top Contributor
126 reviews 126 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 5, 2012

My only wish was that I could have stayed longer. Great staff and very accommodating personnel at each step along the way from Parking Attendants, Bellhops, Front Desk Check-ins to the Hospitality Area - Bar Staff. They could not have been nicer to me. FANTASTIC, and don't miss the only outdoor observation deck in the City. At night it looks down on Quincy Marketplace and the Long Wharf area along Atlantic Ave.and the Rose Kennedy Greenway. Also, it's near the Aquarium and many Historic Attractions.

Room Tip: On weekends the street noise might bother some. There are many bars down below and this is a college...
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2012

Our annual girls' weekend was in Boston this year and we decided on Marriott's Custom House. We reserved two rooms, which were spacious, nicely decorated, clean and comfortable. The small kitchenette with the refridgerator, complimentary coffee, wine glasses, etc. was wonderful. The location of the hotel is perfect. Very close to everything. We loved that part. We had a couple criticisms and one complaint. They have one ice machine -- it's on the 24th floor. Also, the toilets in the rooms are unbelievably loud when you flush them. It's crazy. Our main complaint was the noise that came from the streets at about 2am each night. I guess that's when all the local bars let out. Between the sirens, screaming and yelling, there was no way you could sleep through it. We were on the 5th and 6th floors and I suppose if you were higher up in the building, the noise wouldn't be as bad. We were there for three nights and it was the same thing each night. Woke us out of a sound sleep. My advice: request a room on one of the higher floors. By the way, the Observatory on the 26th floor was awesome.

Room Tip: Rooms higher up may help with the street noise at night.
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yardley, pa
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 13, 2012

We stayed at the Marriott Customs House while dropping my son off at Boston University. The hotel feels very intimate in the heart of a bustling city. The front desk staff was very helpful and welcoming. The villa's were very large..separate living room/kitchen area and a large king room. The building itself is beautiful..they converted the old Customs House to a hotel..so it doesn't have the feel of a traditional hotel. The architecture is beautiful. There is a small bar on the first floor with live music nightly. Although there is not a full service restaurant, there is a continental breakfast, but we ate across the street at the Irish Bar..wonderful! and they serve Guiness Bloody Mary's! The hotel is in walking distance to the North End where we at a great Italian dinner. I highly recommend this hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Marriott's Custom House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Boston
#12 Family Hotel in Boston
#30 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Odigeo, Hotel.de and Hotels.com so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

Owners: What's your side of the story?

If you own or manage Marriott's Custom House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.