WOW what a disappointment. We stayed here a couple of weeks ago. After returning home, I thought about the poor service we had received and emailed the hotel about it. I was immediately sent back a generic email acknowledging their receipt of my email, and told I would receive a response within 24 hours. 4 days later when I still hadn’t heard back, I called the hotel. I was assured by a very nice man at the front desk that my concerns would be addressed. He confirmed my contact information. Now 12 days later I STILL haven’t received the courtesy of a response and apparently never will. WOW, still can’t believe this. For a new upper class hotel to act with this extraordinary lack of professionalism is a total mind blower. They do not give a rat’s butt about my experience, and don’t mind that I know this- the message cannot be clearer. (And if I now receive a response to this review from the hotel, I'll be even madder that this is what it took for them to take notice.)
We stayed here on a Friday night. This is an 18 story hotel which is very nicely appointed. It has what I'm sure is a very nice restaurant (though too expensive for us), a nice bar with couches & comfy chairs, a top notch very large full service gym, and an indoor heated pool. What could be the problem, you say?
1) The "no tipping" policy sounds good when you check in. We discovered soon however, why it isn’t. Absolutely everything you buy and do and eat has an automatic 18% charge tacked onto it. Friday night we went to the hotel's bar. We ordered a margarita, and a gin & tonic, and were served quickly. We asked for a menu and while going over same, I began to realize that my drink was not a gin & tonic but a RUM & tonic- absolutely no question about it. Still, not wanting to make a fuss, I said nothing at first. Meanwhile, I noticed that everyone around us had been served with the standard bowl of peanuts that bars serve, except us, but I thought, no matter, our order will be taken and we'll be eating soon. (We were pretty hungry.) We decided on items from the menu, and put ours down on the counter and waited. The bartender, the same one who had given us our menus, walked over and left our check, then walked away without a word. We sat there, confused. No one approached us to take our order or at least offer us the peanut bowl. Meanwhile I had my rum and tonic in front of me. I flagged down another bartender and told her about the mistake with my drink and that I didn’t want it, and asked her to remove it from the bill. She apologized and did so, and when I looked at the new bill, it contained not only the $10 charge for my companion's drink (yes $10 for a margarita), but also the hotel's 18% "service charge".
So for unacceptably poor service, for which I wouldn't have left a tip, the staff still got their full tip. Again – I emailed the hotel with this story, and they never responded. Maybe this particular incident wasn’t a huge deal, but by first telling me I would hear back in 24 hours and then not responding to even my follow up request for a response, it became a big deal to us. What this hotel does not understand is that the whole IDEA behind tipping is that it hopefully encourages good service. If you received good service, you tip, if you didn't, you don't, yet this place forces you to, regardless.
2) Location- I can’t stress this enough to those who are unfamiliar with Boston: this hotel is in a VERY odd, largely empty area of Boston down by the fish piers. Trust me, there ain't much going on here, folks. Also, the area is positively brimming with parking lots, yet they still charges you $28 dollars a day for parking yourself in their garage! You are at least 7 very large virtually empty city blocks away from anything a tourist or even business traveler would want to visit or see, such as Faneuil Hall or the Freedom Trail or downtown, etc. You are near some seafood restaurants, the Institute of Contemporary Art, and Dunkin Donuts across the road. That's it.
Granted, the newish "T" line, the Silver line, is across the street, so you can hop on the train/bus to get into town, but otherwise this is a dead, empty area of the city.
3) Our room was quite small - literally smaller than rooms I've stayed in at the Motel 6. Nice bathroom, nice fluffy feather pillows, nice down comforter. But the tv wasn’t what one would expect in a hotel of this class – for example you literally had to walk up to turn it off and on (the remote only worked to change channels). Perhaps a small thing, but things add up at this place.
4) Noise: While there is virtually no noise from outside the hotel, we were treated several times to the sounds of our neighbors urinating, which was clear as a bell for some reason, and mind you, not something we heard from inside our bathroom which would have been understandable, but from the main room. I have no idea why this is, other than paper thin walls, apparently. Also, the toilet flush is extremely strong. Not a bad thing I guess, but what that means is, each and every time any of your neighbors (above below or next to you) flush, you hear it, all night.
5) Overly pricey hotel restaurant. For example, $14 waffles. To be fair, we didn’t eat there so I can’t vouch for whether it might be worth the price.
6) And finally, the pool is a quite small for a hotel of this size and both times we attempted to use it, it was full with literally a dozen kids splashing around, tossing balls around & running all over the place. It was like being at a daycare center. There was no physical room to swim, so were unable to. A surprising finding for what is supposed to be a business hotel.
We looked forward to staying here, but were disappointed on so many levels, particularly the hotel's refusal to even attempt to address or respond to our complaint, that we certainly never will again.
- Official Description (provided by the hotel):
- Located in Boston's bustling Seaport District with dozens of Boston's most popular restaurants and attractions within walking distance, the Seaport Hotel Boston offers business and leisure travelers newly renovated guest rooms and a variety of upscale amenities including complimentary wireless Internet access, one of Boston's most luxurious fitness facilities, an indoor pool, complimentary bicycles and beautiful city and harbor views. Seaport Boston is proud to be one of the Boston's greenest hotels. The hotel is five minutes from Logan Airport by taxi, water taxi and the MBTA and offers weekday shuttle service into downtown Boston. Nearby attractions include the Boston Convention & Exhibition Center, the Institute for Contemporary Art, the Boston Children's Museum, Boston's pedestrian friendly Harborwalk and the Blue Hills Bank Pavilion. ... more less
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- Also Known As:
- Seaport Hotel Boston
- Boston Seaport Hotel