My fiance and I decided to stay in boston for the weekend. I read good things about the Seaport Hotel and they were running a promo so I booked us there. We had a "harbor-view" room, which was not harbor view. It faced another building and if you really turned your head you could look at the harbor. Do not be fooled by the pictures of the rooms, it doesn't look like that. The comforter on the bed looked like it was from the 1970's and it felt disgusting. The room was dark and drab. Incredibly plain.
We decided we'd try to make a go of it and went out to look around. There is nothing around the hotel. The pool is just a lap pool, not very relaxing and no hot tub in there. We decided we were just going to leave, it was not at all what we were expecting. We went to complain after an hour of being there and the hotel manager was completely unreceptive to my feedback. He said he has never heard a complaint before... (not exactly superb customer service). He informed me I was from Acton, MA, i should know what this hotel is like. Bottomline, he refused to let us leave without a $50 payment for "room cleaning". Well, I hope the $50 is worth all the bad reviews my fiance and I are posting. I don't think I have ever been so unsatisfied in my life.
- Official Description (provided by the hotel):
- Located in Boston's bustling Seaport District with dozens of Boston's most popular restaurants and attractions within walking distance, the Seaport Hotel Boston offers business and leisure travelers newly renovated guest rooms and a variety of upscale amenities including complimentary wireless Internet access, one of Boston's most luxurious fitness facilities, an indoor pool, complimentary bicycles and beautiful city and harbor views. Seaport Boston is proud to be one of the Boston's greenest hotels. The hotel is five minutes from Logan Airport by taxi, water taxi and the MBTA and offers weekday shuttle service into downtown Boston. Nearby attractions include the Boston Convention & Exhibition Center, the Institute for Contemporary Art, the Boston Children's Museum, Boston's pedestrian friendly Harborwalk and the Blue Hills Bank Pavilion. ... more less
- Reservation Options:
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- Also Known As:
- Seaport Hotel Boston
- Boston Seaport Hotel