We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ridiculous noise police sent to our room.” 2 of 5 stars
Review of Seaport Boston Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Seaport Boston Hotel to your Saves list
Seaport Boston Hotel
4.0 of 5 Hotel   |   1 Seaport Lane, Boston, MA 02210 (South Boston)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Rate
Book Early and Save
Ranked #1 of 77 Hotels in Boston
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ridiculous noise police sent to our room.”
2 of 5 stars Reviewed January 26, 2013

The hotel threatened to throw our guests out at 9:30 pm on New years Eve because we laughing. There were 5 people total. WOW ! All in our 50"s. When guests book a multiple room suite on a holiday, they should expect that the room will be used to watch the fireworks in the harbor and friends will be invited. A policy for quiet time is reasonable but 9:30 ?

We wont go back after asking the hotel to explain why they couldn't have warned us in advance about such a strict policy. We spent thousands of dollars and were forced out of our room to a local bar to talk and laugh.

Out family and friends will not use this hotel ever.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaportGM, General Manager at Seaport Boston Hotel, responded to this review, January 29, 2013
Thank you for your recent stay and for taking the time to post a review. We are always sensitive to noise comments as we need to ensure all of our guests have a relaxing and restful visit. We regret that your New Year's Eve celebration was interrupted, and it is rare we have any noise complaints before 11PM on any given night. Please rest assured I will speak to those who responded to the noise complaint as “threatening to throw our guests out” is not an approach we condone. Thank you for letting us know so that I can prevent a future occurrence.

Kind regards,

James M. Carmody
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,301 reviews from our community

Traveler rating
    1,675
    470
    95
    31
    30
See reviews for
417
508
104
979
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Flanders, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

I recently attended a 3 day conference that was held at this Hotel. I have to say that I was pleasantly surprised from the moment I arrived . The doorman immediately took my luggage and was extremely polite. My first thought was that this guy wants a tip for sure! Then I was astonished when I found out that he does not accept tips! All of the staff that I encountered was extremely helpful and genuinely happy to help. The food was Awesome! and the security was tight! It was certainly one of the best 3 days I have ever spent at a Hotel. I would definitely return here in the near future and highly reccommend this hotel for anyone staying in the Boston Area

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrimac, Massachusetts
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2013

We had stayed here for 1 night. Staff was extremely friendly. Located in the heart of the Seaport area. Lots of great restaurants. We attended the Craft Beer Brewfest and walked back to hotel across the street. Price reasonable.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaportGM, General Manager at Seaport Boston Hotel, responded to this review, January 29, 2013
Thank you for staying with us. The surrounding area has really blossomed and I am glad you were able to experience all the area had to offer during your recent visit. Thank you for taking the time to write.

Kind regards,

James M. Carmody
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2013

Very nice hotel that's modern, but not garishly so, and immaculately clean. Welcoming staff. It has a lovely restaurant and a Starbucks in the lobby, so very convenient, particularly if you're attending an event at the convention center. However, the hotel's location is not ideal for the typical Boston tourist, as it's a pretty decent walk from most of the main attractions. The workout room offers many choices and there's a lap pool with a nice view (note that the pool was pretty cold!). If you happen to go with kids, be sure to check out the treasure chest near the front desk--such a great surprise! The room was comfortable and well appointed. The only nit was no outlet next to the bed (at least I didn't find one), so I couldn't work on my laptop from bed. Other big issue was the $33/day to park in the hotel garage. I would expect more than a $2 savings for guests of the hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 23, 2013

I stay at Seaport Hotel whenever I attend a convention in the waterfront area of Boston - at least once a year. The hotel is stunning and the service simply cannot be beat. A valet parked my car and a bellman quickly took my luggage inside for check in and then up to my room. I took out my wallet to tip each person but they do not accept tips at this refreshing hotel - super service!

I would like to complement Jillian, concierge, who was especially helpful to me with wonderful recommendations for dinner. She is a standout among many individuals that offered exceptional service. The front desk staff had USA Today and the WallStreet Journal delivered to my door each morning.

Everyone including the doorman, bellman, valet, restaurant staff, front desk staff, and Tina in the gift shop is so cordial and giving. It's all about service and that is why I love this hotel. The people are the glue that keeps me coming back.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cramerton, North Carolina
Top Contributor
60 reviews 60 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed here for a conference, and I agree is a very nice hotel with great service. However, if you are coming to Boston to visit the sites, check out the freedom trail, shop, etc. this may not be your best place. You will need to take a very long walk or likely a cab ride to get anywhere you want to visit if you stay here. Nonetheless, it is a very nice place and I was completely pleased with the clean and comfortable accommodations.

Room Tip: higher floors have much better views of boston.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

The hotel is only a couple hundred feet from the T and another couple of football fields from the Boston Convention & Exhibition Center. We went to the Auto Show and walked as far inside the BCEC to get to the show as we did to get from the hotel to the BCEC. The World Trade Center is across the street.

We had only a few requests for service and all were met right away: a room upgrade (the increment over Hotwire, allowing us to keep the Hotwire savings on a suite), early check-in, a crib for a few hours the second day, fresh towels at the pool, moving our luggage to our car the day of checkout and rapid retrieval of our car when we finally left.... None of these things are at all remarkable, but any of them might have been fumbled or refused but all were handled well.

Also, they quite clearly say "no tipping." Didn't hurt service at all. Did automatically add 18% to a bar bill with only three people. Didn't cost me anything over what I would have tipped anyway but I do not like automatic tips with small groups.

The room and the public areas were in excellent repair. We'll be back, next time with our little 3½ lb. dog -- no fee for pets!

Room Tip: We lucked into a top floor corner Executive Suite which had a "city view" but which, becau...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaportGM, General Manager at Seaport Boston Hotel, responded to this review, January 29, 2013
Thank you for selecting Seaport for your Boston visit. I am pleased to hear that your requests were handled smoothly. Our service inclusive policy is distinctive in today’s travel environment but we find that most guests appreciate it once they become familiar. We look forward to welcoming you, and your dog, back soon.

Kind regards,

James M. Carmody
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Seaport Boston Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seaport Boston Hotel

Address: 1 Seaport Lane, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Boston
#1 Business Hotel in Boston
#1 Luxury Hotel in Boston
#3 Family Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seaport Boston Hotel 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in Boston's bustling Seaport District with dozens of Boston's most popular restaurants and attractions within walking distance, the Seaport Hotel Boston offers business and leisure travelers newly renovated guest rooms and a variety of upscale amenities including complimentary wireless Internet access, one of Boston's most luxurious fitness facilities, an indoor pool, complimentary bicycles and beautiful city and harbor views. Seaport Boston is proud to be one of the Boston's greenest hotels. The hotel is five minutes from Logan Airport by taxi, water taxi and the MBTA and offers weekday shuttle service into downtown Boston. Nearby attractions include the Boston Convention & Exhibition Center, the Institute for Contemporary Art, the Boston Children's Museum, Boston's pedestrian friendly Harborwalk and the Blue Hills Bank Pavilion. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, getaroom.com, TripOnline SA, Odigeo and Tingo so you can book your Seaport Boston Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seaport Hotel Boston
Boston Seaport Hotel

Owners: What's your side of the story?

If you own or manage Seaport Boston Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.