The staff at this hotel is wonderful, we had been in an accident and called to cancel our reservation. They offered to refund our money despite the fact that the reservation was for that day and it was a non-refundable internet deal. The next morning we decided to go on our trip anyway and rebooked with the hotel (getting an even cheaper rate than before). We arrived before check-in time so they held our bags and wished us a wonderful day. The staff was quick to provide us with walking or driving instructions that were easy to understand and everyone was very pleasant.
We had only two complaints. The weather had turned sharply colder that day and we returned to a freezing hotel room. They were having an AC problem and couldn't warm the building up so they sent up extra blankets that were toasty warm. My other complaint is that if you are a small eater or have children look elsewhere for breakfast as it is very expensive here. My daughters loved their waffles and stuffed french toast but the buffet was very small for the price. This was our most expensive meal of the trip and we ate at nice resturants all week.
This hotel is a bit trickey to get too since it is in the middle of the massive road work going on but arriving on a Sunday helped with the traffic situation. But it's location is wonderful for sightseeing since it is 3 blocks from Fanuiel Hall and the Aquarium. We walked everywhere and being it was so late when we returned to our hotel we used a taxi rather than the T.
This is a wonderful hotel and with internet rates we managed to get a room for $161 on a weekend. We will most definitely stay here again.
175 Reviews
88 Reviews
107 Reviews







Value
Value
Service




