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“Service and food great - noise not so great” 4 of 5 stars
Review of Hyatt Boston Harbor

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Hyatt Boston Harbor
4.0 of 5 Hotel   |   101 Harborside Drive, Boston, MA 02128 (East Boston / Logan Airport)   |  
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Park, Stay & Fly 8-Night
Ranked #35 of 77 Hotels in Boston
GreenLeadersBronze level
Fort Myers, Florida
Top Contributor
290 reviews 290 reviews
81 hotel reviews
Reviews in 96 cities Reviews in 96 cities
168 helpful votes 168 helpful votes
“Service and food great - noise not so great”
4 of 5 stars Reviewed December 2, 2012

I last stayed in this hotel 8 years ago. It is still as convenient as ever, with hotel shuttle willing to bring you anywhere on the airport, including car rentals, public transport station, etc. I especially enjoyed the breakfast menu...a number of creative and light options if you don't go fo the breakfast buffet. And the most close to my heart, the iced tea was made fresh at the table in its own teapot.

The downside is the noise. The rooms are not soundproofed and if you are unlucky enough to have noisy occupants on your floor, even if a few doors down, the sound carries. Also the property is starting to show some wear and tear....could use some refurbishing.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,075 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Top Contributor
342 reviews 342 reviews
111 hotel reviews
Reviews in 89 cities Reviews in 89 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed December 1, 2012

We stayed here on 11/27 and again on 11/29 with a stay in the middle at the Hyatt Regency Cambridge. We arrived very late into Logan and were leaving very early on the 30th so chose to stay at Logan. AGAIN these properties are staffed VERY well!! The service is Great from everyone we encounter. Hyatt trains their staff so well across ALL eight brands!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

Stayed here for one night recently and I can honestly say its one of the best hotels I've ever stayed in,airport or otherwise,immaculately kept,friendly staff,pity it was only one night as I would like to have stayed longer,excellent views of downtown Boston and the harbour on one side and the airport on the other,if you fly in or out of Boston,this place is recommended.

Stayed November 2012, traveled with friends
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 30, 2012

We chose this hotel at the end of New England because of its convenient location and the reputation. On the whole our stay was excellent, but I will start with my major criticism. It's always nice to be able to get to the airport with the minimum of fuss after a long holiday, and the Hyatt with its free shuttle bus and proximity to the airport supposedly provided this. However, our experience was the opposite. After boarding the shuttle, we were then driven around the airport but the driver failed to take us to our terminal, despite us highlighting this to him; after a 20+ minute journey we ended back at the Hyatt. It was a busy Friday before the Labor Day weekend and taxi queues in the airport were lengthy. The driver started to pick-up non-Hyatt customers trying to flee the airport, and filled the bus to capacity. Once back at the hotel, the hotel manager seemed unconcerned by the fact that we had been on a mystery tour of the airport, which had unnecessarily delayed our international check-in. He tried to say that the bus can be used by anyone - an interesting statement in my mind - but even if that was the case, then surely not to the detriment of Hyatt customers paying good money to stay at the hotel. After insisting we be taken directly to our terminal, he then said the bus would need to follow the standard route, meaning that our terminal would again be the last drop-off. Customer service at its best - not - and it is unfortuntate that our lasting impression was a negative one. Fortunately, the driver saw sense, and took us straight to our terminal. On the positive side, the hotel was clean and tidy with very good facilities, including the pool and gym, although it is disappointing that a hotel of this standard does not provide complimentary Internet. Our room on one of the upper floors overlooking the airport was quiet with tremendous views. Breakfast was of a very high standard and we ate in the restaurant on one evening; the staff were friendly and attentive and the food delicious. River taxis were the most direct means of getting to downtown Boston, but use the 'massport' or 'T' taxis which are significantly cheaper than the others available. Overall, an enjoyable stay, let down by poor attention to detail and customer care by the management; the restaurant staff on the other hand were excellent.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Long Beach, California
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

Great location, patio dining is just fun. The staff was wonderful, from the bell staff, front desk staff, maid service, and wait staff in the restaurant. There are good value choices on the menu. You just have to choose wisely. Gym is standard Hyatt with enough equipment for a good workout if you are smart about it. Bring your own wi-fi hot spot and who cares how much they charge for internet service......

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 23, 2012

Pros: Price was good, hotel staff were very pleasant, shuttle service was convenient.

Cons: Onsite restaurant food made me ill, noise from airport runway was loud, walls were thin and hallways were noisy, couldn't find a hair dryer, thermostat was restricted - could not get room to a comfortable temperature, mattress was very soft.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2012

We were down in Boston celebrating our son's and daughters birthday. Most of the hotels that we normal go to were full (Colonade). We decided to try the Hyatt Harborside which we always saw across the bay from boston. They had availability and we ask for a higher room. The service was excellent, the wait staff surberb and the rooms were great. At night we did not need to turn on the TV since we had an excellent view of the city lights of Boston. Getting there was easy. Taking a water taxi from the Marriott made it easy. The water taxi ride was fantastic. Great views of the city from the water. Getting back to south station via the silver line was free. What a hotel discovery.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Boston Harbor

Address: 101 Harborside Drive, Boston, MA 02128
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Boston
#18 Green Hotel in Boston
#25 Luxury Hotel in Boston
#25 Romantic Hotel in Boston
#33 Family Hotel in Boston
#43 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Boston Harbor 4*
Number of rooms: 270
Official Description (provided by the hotel):
Modern glass lighthouse compliments the Boston Harbor setting, seven minutes by water transportation to the heart of Boston. Elegant touches, superb facilities and all the amenities complete the picture, tying in the stately flair and nautical theme. This hotel boasts unparalleled views of the city Skyline, and sits right along the banks of Boston Harbor. ... more   less 
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Also Known As:
Hyatt Harborside At Boston`s Logan International Airport Hotel Boston
Hyatt Hotel Boston
Boston Hyatt Harborside
Hyatt Boston

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