Just returned from a 7-day stay over the July 4th weekend. Thoroughly enjoyed it. Location was closer to many things than I expected, either walking or a short cab ride - really, Boston is a reltively small city in length and width, for a major city.
I have stayed at other Wyndham's, and so far this is the best. I had some problems at the others, but usually due to new or slightly trained staff. Even here I could see they didn't always communicate with each other But I had already learned by experience to make my requests during 9-5 and to the "preferred" manager, not the desk.
To speak to some of the previous posters' complaints, I have a few replies:
1) Most Wyndhams are "historic buildings" - not on the national register, but refurnished older hotel properties. And this is common in downtown areas of "older" cities with no land available to build on. You want new? Stay out by the airport. I happen to like character and atmosphere over the modern cookie cutter square glass blocks of the standard chains. If you're used to Holiday Inn or Hyatt, and that's what you like, go back there. Me, I want the hotel to reflect the city -- that's part of my vacation.
2) One person got a small room. I happened to get upgraded to a corner suite, a large room that contained both the bedroom area and a full living room area. I tried the adjoining door, it was unlocked and unoccupied, so I explored. That was one of those tiny rooms someone mentioned -- just a shower, twin beds, TV on top of the wardrobe, etc. Even the nighstand had to be in front of the connecting door. Obviously planned as an extension of the suite for a family with children. If you ask for the cheapest room, you may get it.
3) Join the "Wyndham Preferred" club online, even if only planning one stay. It almost always gets you an upgrade to "best available" at time of check in. Then travel to arrive mid-week in vacation areas, or weekend in business/convention areas, and arrive early in the afternoon. Since joining I have always been upgraded.
4) Next, sign up for their email ads. You will get notices of specials. Several times a year they will also announce a 72-hour half-price sale, at almost any property, any time (no black out dates) for the next year. You just have to reserve during those 72 hours for any dates up to a year in advance. Hint: You can reserve several potential dates, at several locations Your card is not charged until after your stay. You can then cancel the "unused" ones with no penalty up to 72 hours before.
5) Of course, as always, still check around with the competition at your finally decided upon location. You can always then call and negotiate - the other place to match Wyndham's offer, or ask Wyndham to match the Hyatt's offer, etc. Although if you did all of the above you probably have Wyndham's lowest price.
Once there, if you have a reasonable comlpaint (some people are never satisfied), nicely explain and request a solution. You usually will get it.
No, I don't work for them, and I only travel twice a year. But a hotel can make or break a vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.