Lobby is fantastic. Beautiful. Staff was very friendly. I feel sorry for them that their hard work and efforts will be overshadowed by how poorly maintained the overall building is.
Beyond the lobby which is lovely, overall, hotel looks tired. Very tired. Definitely needs an upgrade. Everything seemed dark and old. Towels in bathroom were so hard and scratchy. The bed - what was that? The mattress pillow top felt like plastic. In small rooms, we would have preferred a small love seat, couch, or comfy chair rather than the large desk. Hallway smelled of smoke. Doors were not sound proof so we could hear children running down hall. Exercise machines should be checked, TVs & sound were distorted, and not all of them working. Breakfast was not included with price of hotel?!?! Really. Holiday Inn Express gives free breakfast.
Overall not what we expected from a Courtyard Marriott, and it was definitely below standard to other Courtyards. We will not stay there again unless we've heard about an upgrade. There were about 6 of us staying for a wedding and all of us really thought poorly of the building - all of us wished we had booked another hotel.
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- Also Known As:
- Courtyard Boston Downtown/Tremont Hotel Boston
- Courtyard Boston Tremont Hotel
- Boston Marriott
- Boston Courtyard