On 12-30-13 to 1-1-2014 we stayed at the Westin Copley, as we entered the Vallet sevice area (2 seperate SUV's/ 2 seperate rooms) the bell man brought a large metal cart over to take our bags, however the cart was on a Hill, the cart then took off full speed into my brother in laws car which I caught and saved before there was too much damage.. We were assured by the vallet and the manager that they would take car of both of our parking.. the next day i recieved my bill and low and behold the parking charges are on the bill as well. Unfortuantely due to it being new years day the lines were was too long to address this especially with 4 small children, we frequent Boston alot, and never run into any issues, i just believe that if hotel staff promises to take care of something that was clearly their fault and does not it is pretty bad business.
- Official Description (provided by the hotel):
- Our Boston Hotel features a great location and comforting accommodations. The Westin Copley Place is linked to the Hynes Convention Center and is only a stroll away from Boston's best shopping. ... more less
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- Also Known As:
- The Westin Copley Place Hotel Boston
- Westin Boston
- Westin Copley Place
- Boston Westin